Enterprise Rent-A-Car

Reviews

• CS

  Carter Smith

  May 21, 2026
  1.0
  Had a horrible experience, didn't have my vehicle ready. Gave me a gas guzzler when I stated I didn't want that. Called me 4 hours before pick up when I booked 4 days in advance and got no call or nothing. Then the worker I dealt with picking it up was incredibly rude. The truck was also poorly maintained and have several issues including but not limited to the towing feature and the breaks. Will never use this service again. You're better off paying the 10$ extra a day for hertz or rent a uhaul vehicle... Even if you gotta drive 500 miles don't use enterprise they are awful.
• KL

  Karen Lankford

  Apr 23, 2026
  2.0
  The car ran poorly, leaked some kind of fluid and I was on hold forever trying to let them know after I returned the vehicle to the car repair place where I picked up my own car and dropped off the rental.
• FS

  Frances Sharp

  Apr 10, 2026
  5.0
  Clean and new vehicle
• CW

  Cheryl Wheway

  Mar 27, 2026
  5.0
  Excellent customer service
• RA

  Ro Adda

  Mar 26, 2026
  1.0
  I had a very disappointing experience with Enterprise car rental. I was incorrectly charged for two days despite returning car within the 24 hour time frame. Car was returned in pristine condition. Multiple attempts to resolve the duplicate error and security deposit, still not resolved. Since mid-December, I’ve made 10 phone calls, received two separate reference numbers, customer service repeatedly promised that the issue would be escalated, and resolved. Unfortunately, nothing has been done, and I’m still waiting for a refund. The lack of follow-through and accountability is extremely frustrating. This has been an ongoing issue for months with no resolution in sight. Based on my experience, I will not be renting from Enterprise ever again. I strongly recommend others double-check their charges and be cautious when dealing with Enterprise.

Frequently Asked Questions About Enterprise Rent-A-Car