Torrington Hyundai

Reviews

• AD

  Aqua Dreams

  Sep 25, 2026
  1.0
  2025 hybrid tuscon brought in for recall. Ever since then, the screen goes black & gives false collision warnings. 16k miles. We were told there was mice damage and filed insurance claim. Torrington Hyundai left us with no vehicle for over 4 weeks and returned the vehicle only after we forced the issue, with no repair completed, and charged us $457. They did not want to diagnose the problem because it would “cost them money” so the insurance company asked for photos and they did not comply. We told them, either it’s mice damage (claim) or it’s a warranty issue with Hyundai. End result: they charged us $457 and returned a defective $43k 1-year old vehicle to us without fixing the problem. After many Hyundai vehicles and 10 years+ at Torrington Hyundai, we will never return, and neither should you. TAKE THESE REVIEWS SERIOULSY. 4+ weeks with our vehicle, no diagnosis or repair completed, and still charge the customer and sent us home with the same problem. Particularly, avoid “Quinn” who was disrespectful and rude, and made verbal threats to take the car from our driveway by force if we attempted to charge back the credit card for their unjustified charge. AVOID AT ALL COSTS, CHOOSE A DEALERSHIP THST PUTS THEIR CUSTOMERS FIRST. Any dealership but this one who returns a defective “under warranty” vehicle and charges the customer with no resolution.
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  mark savasta

  Aug 29, 2026
  1.0
  This dealership is by far the worst one I have ever dealt with. They lie and don't do anything they promise. I bought a used 2024 Genesis from them and they were suppose to detail vehicle, that never happened. They don't even have the common sense or concern to wash the vehicle before delivery. It was delivered with 1/4 tank of gas, I was charged for inspection sticker which was never put on the vehicle. There was a noise in the rear of vehicle that should have been covered in the factory coverage which they said they would fix, this never happened. They did nothing they said they would. Anyone that buys a vehicle from them better plan on being lied to and should expect zero customer service. I would have thought that since it took 14 days to get deal done they would have had plenty of time to make good on the terms of the sale but hey I guess that's too much to ask.
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  Jim Underhill

  Aug 28, 2026
  5.0
  This was our second purchase from Torrington Hyundai. Like the last purchase we were treated with respect. Our sales person Hunter Mikita was excellent and treated us like we were long time friends. The sales process was easy with no pressure or typical sales games. I highly recommend this dealership. Reach out to Hunter if you are looking for a new car. He will treat you right. You won’t be disappointed.
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  Alex “Alex” Custer

  Aug 22, 2026
  1.0
  TERRIBLE! I need a bcw calibration done. Had appointment on 8/14. Couldn’t do it bc it takes 5hours. Dropped off following week. They didn’t get it done on 8/21. Why I don’t know! So car stayed to next day. Supposedly tech had emergency. Never came in . So they called me said it need to stay over weekend maybe Monday it get done! Pfft. 3strikes your done. Don’t try call the dealership. No one is there to pick Up the phone. I will NOT be ever going there!
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  Eric R

  Aug 9, 2026
  5.0
  Torrington Hyundai was amazing! Great experience! Had a car in mind when I got there and I left with that exact same one only a few hours later! A brand new 2026 Tucson. Ask for Dave in sales he’s great! Mike in finance also great! Definitely made me feel at home no pressure at all! I’d recommend to anyone!

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