Modern Mazda

Reviews

• RB

  Rachel Braids

  3 days ago
  4.0
  This was my first experience buying a car from a dealership. Bert helped us and he did a great job. He was patient helping us find a car that we really wanted. We spent the whole day and the last car we test drove was the perfect car. I wish the financing went smoother. They called 10 min before we had to leave to pick up the car and it was very stressful. I had a small crack in the back of my Mazda and it is certified pre owned and they said they couldn’t fix it. I’m bringing it back for service and I hope the experience goes well. Overall it was a good experience. Not much wiggle room in pricing, but I thought it was fair market value. Thank you again Bert for helping us find our dream car!
• BU

  Bobs your uncle

  3 days ago
  5.0
  I just picked up my new Mazda CX-90, and I couldn’t be happier! Buying a car can be stressful, but Bethany made the whole experience easy, relaxed, and actually enjoyable. She was friendly, honest, and took the time to make sure I was comfortable every step of the way. A big thank you to Kevin, the manager, for making everything come together so smoothly. You can tell they genuinely care about their customers and want you to leave happy. I’m absolutely loving my CX-90 already—it drives great and was exactly what I was looking for. If you’re thinking about buying a Mazda, I definitely recommend stopping by Modern Mazda in Thomaston. Thanks again to Bethany, Kevin, and the whole team for making this such a great experience! They also made my kids feel comfortable while we were there, offering snacks and drinks and even pizza. Big thank you to all of the staff at modern Mazda.
• SM

  Sabrina Machado

  4 days ago
  5.0
  I had an excellent experience purchasing my Mazda CX-50! From start to finish, the entire process was smooth, transparent, and stress-free. A special thank you to my salesperson, Henry, who was incredibly helpful, patient, and knowledgeable throughout the process. He took the time to answer all of my questions and made sure I felt confident every step of the way. I also want to recognize Kevin, the manager, for making the experience seamless and ensuring everything came together without any hassle. I absolutely love my CX-50—it has exceeded my expectations! It's comfortable, fun to drive, and everything I was looking for in a vehicle. Thank you to the entire team for such a positive buying experience. I highly recommend them to anyone looking for a new Mazda!
• MW

  Mitchell WildFlame

  6 days ago
  1.0
  Looked at a few cars here months back both were one owner but both were new york city cars in accidents, Have purchased a used cx5 elsewhere as they didn’t have one available with the color and options i wanted, but i still wanted to do business and i was happy there was a dealer to help me out with servicing and maintaining my mazda in the next town over i Reached out and after fighting their ai phone system finally got a person probably December or Jan i had questions on transmission shifting and maintenance (more on that later) but seeing about adding remote start to be told they no longer sell or offer remote start installs, i had some issues with a burning smell recently luckily just stuck rear brake slider pins i tried to call tried to submit an online contact form and heard nothing back - So mazda themselves claims skyactiv models have lifetime transmission fluid, I was having jerky/jolty shifts from time to time and on any incline the adaptive cruise had no idea what gear to put the transmission into it would shift up down up down i was told by a service tech this was normal operation and to be gentle on the throttle until it warms up - that the transmission shifts harsh until at operating temperature so at one point more recently i was on the highway on my way to my uncles funeral i was trying to merge into the left lane to allow room for a semi truck to merge in and avoid being hit by another semi truck and it acted as if i had put it in neutral the rpms went up and the car went nowhere for a second like it was in neutral so i let off the gas and It then grabbed the lower gear and the rpms dropped back down i was able to put my foot back on the gas and accelerate — i knew something was off i thought maybe spark plugs air flow sensor or throttle body i have bever had luck with mechanics being honest but i told the one whom helped me fix my brakes and saved me the expense of both electronic calipers what was going on and that i wanted plugs wires/coul(s) throttle body cleaning and in the time he had it for brakes and returned it to me he said at the mileage you are at your transmission service and differential have no maintenance history so we need to give attention to those first i got my car back from just a drain n fill drain old and fill with new and a relearn /adapt and all of my issues are gone — mechanic said if i didn’t catch it when i did i would have permanent transmission damage! I have only owned a mazda 6 or 8 months and i was thrilled because family has them and they have reliable and also live near good dealer with good customer service and great service departments Shame i tried to give this place another chance yes i say another because they tried to sell my dad a hyundai tuscon about ten to twelve years ago with 300k miles and no warranty of any kind clearly they do not want to help customers who do not buy a mazda directly from mazda, and the company lying saying its lifetime fluid when the 2019’s had a transmission pan with a filter right underneath Further proves they just want to sell cars. Very disappointing experiences why i thought ten or 12 years would change anything? Because i believe in second chances. Not all customers are rich not all customer want disposable cars. Please help us keep them on the road with original drivetrains!!
• EA

  Emily Anderson

  Jun 23, 2026
  5.0
  I recently purchased a vehicle from Modern Mazda and had an outstanding experience from start to finish. I worked with Bethany, who was absolutely wonderful throughout the entire process. From the moment I walked through the door, I felt welcomed, cared for, and genuinely listened to. Purchasing a vehicle can be overwhelming, especially with so many decisions to make, but Bethany was patient, knowledgeable, and never made me feel pressured. She took the time to answer all of my questions, explain everything clearly, and make sure I was comfortable every step of the way. What stood out most was how much she truly seemed to care about helping me find the right vehicle for my family’s needs rather than simply making a sale. She was kind, responsive, and incredibly supportive throughout the process. The entire team was professional and easy to work with, and they made what could have been a stressful experience feel exciting and enjoyable. I am so grateful for Bethany’s help and would highly recommend both her and Modern Mazda to anyone looking for a vehicle. Thank you for making this such a positive experience!

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