Modern Mazda

Reviews

• JD

  Jaroslaw Dudziak

  5 days ago
  5.0
  I recently purchased a Mazda CX-50 from Modern Mazda and had an excellent experience working with Stephen Duffy. Stephen was professional, knowledgeable, friendly, and very easy to work with throughout the entire process. He provided clear and detailed information, answered all of my questions, and never made me feel pressured or rushed into making a decision. I especially appreciated his straightforward and honest approach. I was also very happy with the price I received on my CX-50. The entire purchase process was smooth and transparent, with no unpleasant surprises. What I appreciated most was that Stephen focused on helping me make the right decision rather than simply trying to make a sale. He took the time to explain everything clearly and made the whole buying experience comfortable and stress-free. I highly recommend Stephen Duffy to anyone considering buying a Mazda from Modern Mazda. Excellent customer service, great communication, a very good price, and an overall positive car-buying experience. I would gladly work with Stephen again.
• ZR

  Zak Russell

  5 days ago
  5.0
  Bert at Modern Mazda deserves a huge thank-you! Buying a car can be stressful, and having someone who listens, treats you with respect, and helps you work through the process makes all the difference. I really appreciated his time, effort, and commitment to helping me. What stood out most was the personal attention. I felt like my concerns mattered and that Bert cared about earning my business. If you’re considering a vehicle at Modern Mazda, ask for Bert. Thank you, Bert, for going the extra mile!
• MA

  Melanny Antonio

  6 days ago
  5.0
  I came to Modern Mazda having already secured a great deal on a Forester at a different dealership. Berto was incredibly patient and walked me through all of the great features of the CX-5, addressing everything I was looking for in a car. I’m convinced that I bought the better car, and I’m still very confident in my purchase almost a full month later. Modern Mazda’s service guarantee helped seal the deal for me. I would highly recommend the CX-5, Modern Mazda, and Berto to anyone looking for a car!
• JS

  Jeff Smith

  Sep 24, 2026
  5.0
  Just wanted to share my recent experience at Modern Mazda in Thomaston, CT., specifically the efforts of Steve Duffy and Mike Moysello. When we first sat down we seemed quite a distance apart on a 2024 Mazda CX-30. After visiting a number of other dealers, they moved to the top of the list by working diligently to get me the vehicle I wanted and in my price range. Both were extremely professional and good to work with ... Nice guys! Then, after taking the vehicle to my mechanic, who pointed out some minor mainly cosmetic issues, they were quick to address all to my satisfaction. So now I've got my new vehicle, am very happy with it, and consider myself a satisfied customer. I'd definitely recommend this dealership!
• KM

  Kevin Macksoud

  Sep 11, 2026
  1.0
  Sold me a false advertised car and when I called to ask about what they could do about I asked for a manager but was made to repeat myself to 3 different people as they passed me around on hold for over a half hour. Then when I finally got the manager I’d asked for, he condescendingly blamed ME for all the things wrong with the car, most of which are legally required as apart of the state inspection, the tires, battery and blinkers, my back right blinker is out, the battery’s almost dead, both key fobs batteries were dead, the coolant was low, and they said the tires were from 2024 but says right on the tires they’re from 2022 and the carfax which they updated when they got the car had 500 miles less than the actual odometer did, so clearly someone at the dealership had been using it during those 3 months, and whether or not they caused the west and tear, you’d think they’d at least give it a once over before selling it. They didn’t notice trhe coolant was low which means they didn’t even pop the hood, they just read off the carfax and detailed it and said everything worked as it should. No offer or confession was offered besides replacing the key fob batteries 🤦‍♂️worst customer service I’ve experienced in years. They will be hearing from my lawyer. I will say Bert is innocent and was just doing his job and reading off the carfax, not mad at the salesman just the dealership and the way they handled it. If you buy a used car here make sure you double check every single thing before buying it… 500 miles can’t be from just test drives in 3 months..someone at the dealership must have been driving it around and drained the battery and worn down the tires and right blinker by leaving it on. And instead of upholding their reputation and making me a returning customer by rectifying the issues, they doubled down and blamed me as if I could have done all that wear and tear in less than a dozen days and said “go ahead have your lawyer call us”

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