Enterprise Rent-A-Car

Reviews

• YZ

  Yolanda Zajaczkowski

  Aug 24, 2026
  5.0
  The gentleman who checked us in Newark Airport was very kind. He was excellent company representative. He was amazing. Thank you!
• SG

  Santhosh Reddy Goli

  Jul 29, 2026
  1.0
  I reserved a 12-passenger van approximately 2 weeks ago and received confirmation of the reservation. Based on that confirmation, I booked hotels and finalized my family’s vacation plans. One day before the scheduled pickup, I was informed that the location could not provide the van. When I asked what alternatives were available, I was simply told to contact other rental companies. I asked whether two smaller vehicles could be provided instead, but the only option mentioned was a five-seat SUV, which would not meet our needs. I was then told that no other vehicles were available, even though the Enterprise website continued to show minivans available. If a location cannot reasonably fulfill a reservation, it should not continue accepting or confirming reservations for that vehicle type. At a minimum, the customer should be offered practical alternatives instead of being left to solve the problem one day before travel. I have been an Enterprise customer for approximately 13 years and have never experienced service like this. The location told me to contact customer service, while online customer service directed me back to the location. The location then placed me on hold for approximately 30 minutes before the call was disconnected. I understand that unexpected vehicle shortages can happen. However, the way this situation has been handled has been extremely disappointing. I expected Enterprise to make a reasonable effort to accommodate my family, locate a vehicle at another branch, provide two suitable vehicles, or clearly explain the available options instead of repeatedly passing the responsibility to someone else and wasting my time. I am still waiting for a solution for my rental this weekend. I will update this review based on how Enterprise handles the situation from this point forward. As of now, I am extremely disappointed with the service.
• CM

  Christian Meola

  Jul 27, 2026
  1.0
  Should be 0 Stars (but needed to make a selection to post) I made a reservation 2 months in advance, called the day before the branch to confirm the reservation, update the time and request a pick up. Was assured I was all set. Then I received a phone call the next morning from the manager and stated he has can not provide the pick up and doesn't have a vehicle. I asked for a solution and was told he didn't have one and wasn't responsible or liable for an inconvenience. The worst customer service I've ever experienced at Enterprise and I'm a Platinum member but I guess that doesn't mean anything to Enterprise or the manager that this location.
• AC

  Audrey Cox

  Jul 12, 2026
  5.0
  Pick up was early. Car was nice and clean. Always an easy experience
• BR

  brian robarge

  Jun 30, 2026
  5.0
  Even though the category of vehicle I reserved was not available I was provided a vehicle that more than met my needs. Without my asking, I was given a discount for the inconvenience which was welcomed as the one way rental from CT to FL at this time of year was expensive. I would definitely rent from Enterprise again if the need arises.

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