Hoffman Honda

Reviews

• RO

  Rusty Ouellette

  May 8, 2026
  5.0
  After scheduling an appointment, which was very easy, I brought my Acura in for service for the backup camera that was operating in a foggy hue Mr. Thibodeau, the service advisor, greeted me up on arrival through their automatic service department garage doors The new backup camera was expertly installed and working properly when the car was returned to me The mechanic also noticed a rear tail light was not working, and the bulb was replaced too I really enjoyed my experience with Hoffman Honda Service Department , as staff were personable and repairs were quickly diagnosed and completed. If your Honda product is on the fritz, I would highly recommend Hoffman Honda Service Department
• MM

  Marty Mapula

  May 5, 2026
  5.0
  I had a great experience at Hoffman Honda. The staff was welcoming and professional, and the whole process felt smooth and stress-free. Eduardo was especially helpful—knowledgeable, patient, and genuinely focused on helping me find the right car. He explained everything clearly and made sure I was comfortable every step of the way. Overall, one of the easiest car-buying experiences I’ve had. I highly recommend Hoffman Honda, and definitely ask for Eduardo!
• CL

  colleen larson

  May 4, 2026
  1.0
  I spoke with a salesperson all day for hours regarding a trade in. She sent me an option that was out of my price range but I sent one I really liked in my price range. She set a time for me to come in and test drive them but I made it obvious which I wanted more. She scheduled the drive and I drove an hour to get there. A couple hours after she scheduled my appointment , she let someone test drive it and sold it. I then drove an hour to test drive it and only then did they say it got sold… they didn’t put it on hold for the test drive scheduled and when they did sell it, didn’t call me so I wouldn’t waste gas money and time going one hour back and forth for nothing! Super unprofessional.
• NS

  Noora Shrestha

  Apr 29, 2026
  5.0
  I had a really good experience working with Eduardo. He was easy to talk to, not pushy at all, and actually felt like he was trying to help me figure things out instead of just trying to sell me a car. I appreciated how patient he was and how he answered all my questions without rushing me. Out of all the dealerships I went to, this was definitely one of the most comfortable and honest experiences. I’d recommend him to anyone looking for a car.
• JJ

  jlopez327

  Apr 28, 2026
  1.0
  I purchased a 2019 Honda CR-V from this dealership in August 2025, 52,000 miles and within 9 days of possession the vehicle had a major engine failure. What should have been an exciting purchase quickly turned into months of stress, uncertainty, and constantly having to chase answers. I was told that the vehicle had to be brought back to this dealership because the warranty would not cover the repair within the first 30 days of purchase. However, the dealership then kept the vehicle beyond that timeframe and ultimately processed the repair through the warranty anyway. As a result, my warranty coverage was used to repair a vehicle that, in my opinion, should not have been sold in that condition to begin with. Very sneaky! At one point, I was even made to feel like I was somehow at fault for driving the vehicle—when in reality, I purchased a car to use it, not to worry about whether normal use would cause it to fail. That moment really stuck with me. I was told they see these issues happen everyday to cars that this is normal. I was told the issues were due to the age and mileage for the vehicle. Zero accountability. After finally getting the vehicle back, the same issue happened again not long after. I completely lost confidence in both the vehicle and the dealership’s ability to properly fix the problem. I was advised NOT to drive the vehicle off the lot as I would do more damage and warranty wouldn’t continue to cover the repairs but they had no concerns on damage or safety having us drive 1.5 hours there twice for repairs. What made this experience worse was the way it was handled at a management level. My interactions with the general manager came across as dismissive and I was appalled by the statements made as they were very unprofessional. Honestly an embarrassment for their organization. I understand that cars can have issues—but how a dealership handles those issues matters just as much. In this case, the lack of transparency, poor communication, and how the warranty situation was handled made an already difficult situation much worse. If you find yourself in a similar situation, know that you do have options. You can file a complaint with the Connecticut Department of Motor Vehicles, which oversees dealer practices and consumer protections. It’s called the K-35 Dealer Complaint Form. I’m sharing this so others go in informed. Ask questions, document everything, and make sure you understand exactly how problems will be handled after the sale. Don’t count on transparency from this dealership. They won’t tell you the vehicle being sold just had a major engine repair 2 days before sale. The same engine repair that had to be fixed twice, among other parts that were affected in the process.

Frequently Asked Questions About Hoffman Honda