Secor Volvo Cars

Reviews

• SP

  Susan Parodi

  Oct 8, 2026
  5.0
  had an absolutely phenomenal experience with the service department here! After calling late in the afternoon because my XC90 was making a strange squealing sound, Tyonni told me to bring it right in so Ed, the technician, could diagnose it immediately. Over the phone, Keith from the service desk had already expertly suggested it might be the oil trap—and he was spot on. Despite arriving just an hour before closing, the team took my car in, confirmed the diagnosis, and fixed it that same day. To top it off, they returned it beautifully washed and vacuumed, even replacing the batteries in my key fobs. I got to wait in their gorgeous showroom enjoying a seltzer, and left with total peace of mind. A truly incredible team effort from the desk to the garage floor!
• RM

  Richard Mailhos

  Sep 30, 2026
  5.0
  Buying a car from Secor was a straight forward and pleasant experience. I recommend visiting if you have any questions about Volvo.
• EO

  Edward Odell

  Sep 4, 2026
  1.0
  Update (September 22, 2026): In response to the dealership’s reply: Sorry, not buying it. Attempting to frame an uncommunicated, premium upcharge as an unavoidable safety requirement due to EV battery weight is disingenuous and incorrect. The technical reality is that multiple tier-one alternative tires from manufacturers like Michelin and Continental fully match or exceed the required Extra Load (XL) specifications. In fact, many owners—myself included—appreciate Michelin’s superior quiet-ride technology and are more than willing to pay for top-tier quality when given the choice. Aside form the price, Pirellis only other distinction is that they were OEM. And that is the entire ballgame: choice and basic communication. Springing an unauthorized, most-expensive-option-on-the-market replacement onto a customer while ignoring multiple return-phone calls strips away consumer agency. Transparent service means discussing options with the client first, regardless of the vehicle powertrain. **Original review:** Pleasant sales experience for our XC40 Recharge completely undermined by a textbook bait-and-switch service maneuver. Dropped the car for a tire swap and requested a price match on specific, Volvo-spec alternatives. Instead of providing the SKU or outlining options during clarification calls—which were entirely ignored by both the service advisor and the manager—I received a vague SMS quote listing only a bottom-line price. By the time anyone bothered to return my call with a vague "get us the SKU and we'll match," the job was already finished with the single most expensive option on the market: the top-tier Pirellis. Left with zero prior choice, I was forced into a tire that cost roughly $120 more per corner than equally rated Michelin alternatives I had ready to go. Charging a $600 premium while ghosting customer calls for clarification just to force a pre-selected high-ticket install isn't service; it's a tax on trying to communicate. I left the itemized spec sheets and the math right on the counter with the parts team. Charging a customer for a non-consensual $600 upcharge after actively dodging their cancellation voicemail isn't just bad form—it's an unauthorized billing discrepancy. I'm leaving this here as an open ledger for Secor management to decide if a $600 margin grab is really worth the permanent record. Awards are nice, but straight dealing and competence are apparently too high an expectation for Secor's Service Department.
• GS

  George Schmidt

  Aug 10, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ SECOR Volvo – Outstanding Service During a long trip from Manhattan, Kansas to Niantic, Connecticut, our 2020 Volvo XC60 developed an engine warning light in the middle of severe storms and tornado activity. I called SECOR Volvo in New London and spoke with Service Advisor Tyonni Hernandez, who immediately arranged a same‑day appointment timed perfectly with our arrival. When we arrived, Mr. Hernandez checked us in quickly and guided us to their excellent waiting area — clean, comfortable, with coffee, snacks, and cold drinks. We also met members of the sales team who were friendly, supportive, and professional. The diagnostic results were thankfully minor, and we were able to continue our trip with peace of mind. The professionalism, courtesy, and efficiency of the entire SECOR Volvo team were exceptional. We are truly grateful for their help during a stressful travel day. Highly recommended.
• HS

  Heather Soroko

  Aug 9, 2026
  4.0
  Diane was lovely and easy to work with. Kayleigh did a great job of introducing us to the car once things finally fell into place. Steve Matters brought it all together and I love my Volvo

Frequently Asked Questions About Secor Volvo Cars