Enterprise Rent-A-Car

Reviews

• JM

  jesenia martinez

  1 day ago
  5.0
  Great customer service!
• ER

  Edwin Ramos

  Oct 5, 2026
  1.0
  I went on Friday to rent a car to leave the city and presented all my documents—my insurance, my driver's license, and everything else they asked for—but I was told that I couldn't rent the car because I am Hispanic.
• BF

  Bituen Fontanilla

  Sep 25, 2026
  5.0
  I have been a costumer of enterprise and always have excellent service the staff are very helpful and polite of everything.
• AA

  Aldrenia

  Sep 9, 2026
  1.0
  ⭐️ VERY DISAPPOINTING EXPERIENCE — RESERVATION NOT HONORED I am extremely disappointed with my experience at Enterprise in New London, CT. I made a reservation for September 5, 2026, at 9:00 AM for an SUV. I specifically requested an SUV because I was picking up an item and needed the additional space. I clearly communicated this when making my reservation. When I arrived at 9:00 AM, the SUV I reserved was not available. I was left waiting for more than 3½ hours before I was finally provided with a vehicle. What made the situation even more frustrating was that while we were waiting, we noticed another vehicle that appeared to be available. When we asked whether that vehicle could be offered to us, we were told it was being held for another 9:00 AM rental, even though that customer had still not arrived by noon. I find this completely unacceptable. I had a confirmed reservation, arrived on time, and was waiting for hours while a vehicle was apparently being held for another customer who had not shown up. The consequences of this delay were significant. What should have been a simple rental pickup turned into a more than five-hour disruption to my day. Because of the delay, I did not arrive at my appointment until approximately 7:00 PM. Unfortunately, by that time, my appointment had been canceled and postponed until further notice. This was not simply an inconvenience. The failure to provide the vehicle I reserved directly affected my schedule and caused me to lose an important appointment. To make matters worse, the vehicle I eventually received was dirty inside and outside, with noticeable dirt throughout the vehicle. After waiting more than three hours, I expected at minimum to receive a clean and properly prepared vehicle. I understand that vehicle availability can sometimes change, but customers make reservations so they can make plans and depend on transportation being available when promised. In this situation, I reserved an SUV, arrived at the scheduled time, waited more than 3½ hours, experienced a total delay of more than five hours, arrived at my appointment at 7:00 PM, and ultimately lost the appointment altogether. I am requesting that Enterprise management and/or corporate customer service conduct a formal review of this incident and provide an appropriate resolution, including compensation for the significant inconvenience, lost time, and disruption caused by this experience. I would also like an explanation as to why a vehicle was being held for another 9:00 AM reservation for several hours while I was already present and waiting for a vehicle. This experience was extremely frustrating and unacceptable. I hope Enterprise takes this complaint seriously and addresses the way reservations, vehicle availability, customer wait times, and vehicle cleanliness are being handled at this location. UPDATE: I am updating my review because, unfortunately, the issue still has not been resolved. After the owner responded to my review and asked me to contact Enterprise directly, I did exactly that. I spoke with a representative over a week ago and was told that someone would contact me regarding my concerns. 10/01/2026 As of today, I have received no phone call, no email, and no follow-up, and my points have still not been returned. I made the effort to follow the instructions provided in the company’s response, but I am still waiting for the promised follow-up and resolution. I hope Enterprise will address this matter and return my points as requested. I will update this review again if someone from Enterprise actually follows up and resolves the issue.
• JR

  Jasmin Rittenour

  Aug 19, 2026
  5.0
  Dylan and everyone are the best highly recommend

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