Monro Auto Service and Tire Centers

Reviews

• JO

  JaSai Outhavong

  1 day ago
  5.0
  Staff was super friendly, service exceeded my expectations
• GD

  Gustavo Diaz

  1 day ago
  5.0
  Amazing shop
• PG

  Paul G

  2 days ago
  1.0
  The front desk clerk is dishonest and will quote to replace more parts than what is required. When I questioned why these parts were needed, he became very irate. For what it’s worth, I repaired the car with a $7.00 gasket instead of several thousand dollars they wanted. Find another shop that has integrity.
• AM

  Art M

  Aug 7, 2026
  1.0
  I want to start by saying I have nothing against Monroe as a company. I’ve had great experiences at other Monroe locations. Unfortunately, this Naugatuck location has consistently been a different experience. I’ve been here multiple times, and there are always several empty service bays, yet only one technician is working in the garage while another employee remains behind the front desk. This isn’t a high volume office that requires someone to be at the desk full-time. It would make much more sense for that employee to assist in the shop and step into the office only when a customer arrives for check in or cash out. Because only one technician is working, only one vehicle is serviced at a time, even though multiple bays sit empty. Customers are told to come back another day despite the available workspace. Most of the work performed here is routine maintenance, such as oil changes, where several vehicles could be serviced simultaneously to reduce wait times…..and make money. I don’t know whether this is a staffing issue or a management issue, but the current workflow is inefficient. The facility has the bays to service multiple vehicles at once, yet it isn’t being utilized. Again, this isn’t a criticism of Monroe as a whole—just this location. I hope management takes a closer look at how this shop is being run because I believe the customer experience could be greatly improved with better staffing and workflow.
• AA

  Amy

  Jul 30, 2026
  5.0
  Tuesday I was leaving for work my cars alignment was totally off, enough that I didn’t go into work. Dropped off the car, got a call from Edwin that my car was damaged from impact (hit and run) I panicked! Edwin did order the parts but I did get the local police. My insurance company involved roll around to Wednesday. They’re still no progression on insurance. Edwin called me Multiple times throughout the progress-and I asked him for his honest opinion He told me how costly insurance can be and the cost of everything down the road; He assured me, he’d be able to fix the car, Between him and technician Joe they got my car in perfect condition and running safely. I am beyond For his honesty, his caring nature and just being a genuine human. Edwin, I’m truly grateful you’re not only saved me mass amounts of money. You save me a lot of aggravation and unnecessary headaches. I’m beyond thankful.