Enterprise Rent-A-Car

Reviews

• MM

  Mary

  Oct 7, 2026
  5.0
  Good car and good and fast customer service
• AC

  A Chaudhary

  Sep 18, 2026
  1.0
  This has been one of the worst rental car experiences I’ve had. I’m a nurse practitioner who travels to see patients, and my company pays for my rental vehicle. Enterprise receives the reservation and payment information directly, and I’m supposed to exchange the vehicle approximately every month. Instead, I’ve had the same vehicle for 3–4 months, to the point that it needed routine maintenance and an oil change. When I brought this up, I was told to take the vehicle for an oil change myself and continue using it. I actually went to get it done, only to be told that Enterprise needed to handle it. I was sent on a completely unnecessary runaround. At that point, I returned the vehicle and asked for another one. The replacement I was offered was extremely outdated—you literally had to insert a physical key into the door and trunk to unlock them. My company allows me to rent a reasonable, modern vehicle, so I don't understand why this was the option being offered. Availability is another ongoing problem. Almost every time I call, I'm told, "We don't have a car." On another occasion, I was given a vehicle with tire-pressure issues. These are vehicles I rely on to travel safely and efficiently between patient visits. I personally drive a Tesla, so I certainly don't expect every rental to have the same features. However, I do expect a properly maintained, reasonably modern vehicle and a smooth rental process—especially when this is an ongoing corporate rental that is paid for by my company. The repeated lack of vehicles, maintenance issues, poor communication, and unnecessary runaround at the Manchester Enterprise location have made this an extremely frustrating experience. The service and vehicle availability need significant improvement. I will ask my company to use other enterprise locations.
• JR

  Jose Rivera

  Sep 16, 2026
  5.0
  I utilize the location on Tolland Street in Manchester, CT often, and they are always helpful and very accommodating to my needs.
• IP

  Izabella Pelczar

  Sep 3, 2026
  1.0
  I had booked a convertible for my wedding from this enterprise. They called me two days before my wedding to tell me they don’t even carry convertibles or luxury cars. As a bride looking forward to some cool photos, I was throughly dissapointed. The only saving grace was Julia, an amazing employee who attempted to find a location that had such vehicles. She really did make my day. Ultimately, I cancelled the reservation because I will not be giving enterprise my money. Thanks for screwing me, Enterprise. I will be sure to tell everyone. Maybe this location should stop with what is quite literally false advertisement. I see other reviews say similar things about booking a luxury vehicle and getting a regular sedan. How about we stop with the lies and advertise whats actually there?
• KW

  Kevin Wetherbee

  Aug 26, 2026
  1.0
  Long story short. There was an accident involving my rental car. I followed the process of filing a claim with my insurance company and Enterprise. On my way to Enterprise, I stopped by to see a mechanic friend of mine at a local body shop to get a rough estimate of the damages. While examining the car, my friend noticed the front driver's side side tire was worn down to the steel bands on the inside. He wanted to call the police and have the car impounded because it was not safe for me to drive. I told him not to that I was only driving to Enterprise to return the vehicle. He told me that would not be responsible if something happened. I arrived at the branch and explained the situation to the assistant branch manager who just argued with me and downplayed my complaint. She proceeded to advise me that because of the accident, I was being placed on their DNR list. I had no transportation and all my belongings were still inside rental vehicle. She stated that there was nothing she could do and that she was closed and wanted to go home. She then locked me out of the vehicle with my belongings still inside. She locked the store and left me stranded outside in the parking lot. The next day I went to retrieve my belongings from the vehicle snd they had been removed and placed in plastic bags inside the branch. While putting my belongings into my new vehicle, I noticed my backpack missing. This backpack contained life saving medications, my birth certificate, passport, cash and other valuables. I immediately reported it to the same Enterprise employee and she made some inappropriate remarks to me, locked the door and left. I contacted the police and filed a police report. I checked with the body shop where the vehicle was towed and they did not have the backpack. That vehicle was in Enterprise's custody from 6 pm Monday 8/24, until towed to the body shop. No one has any idea of where the backpack is. Enterprise claims to have reviewed security footage and did not want police involvement. How did my backpack just disappear? That backpack contains andl emergency glucose kit took me 2 years to get and I can die without it. To date, Enterprise has done NOTHING to recover the backpack! I KNOW they are covering something up! Please avoid this location at all costs!!!! Additional details available upon request!