Enterprise Rent-A-Car

Reviews

• KW

  Kevin Wetherbee

  Aug 26, 2026
  1.0
  Long story short. There was an accident involving my rental car. I followed the process of filing a claim with my insurance company and Enterprise. On my way to Enterprise, I stopped by to see a mechanic friend of mine at a local body shop to get a rough estimate of the damages. While examining the car, my friend noticed the front driver's side side tire was worn down to the steel bands on the inside. He wanted to call the police and have the car impounded because it was not safe for me to drive. I told him not to that I was only driving to Enterprise to return the vehicle. He told me that would not be responsible if something happened. I arrived at the branch and explained the situation to the assistant branch manager who just argued with me and downplayed my complaint. She proceeded to advise me that because of the accident, I was being placed on their DNR list. I had no transportation and all my belongings were still inside rental vehicle. She stated that there was nothing she could do and that she was closed and wanted to go home. She then locked me out of the vehicle with my belongings still inside. She locked the store and left me stranded outside in the parking lot. The next day I went to retrieve my belongings from the vehicle snd they had been removed and placed in plastic bags inside the branch. While putting my belongings into my new vehicle, I noticed my backpack missing. This backpack contained life saving medications, my birth certificate, passport, cash and other valuables. I immediately reported it to the same Enterprise employee and she made some inappropriate remarks to me, locked the door and left. I contacted the police and filed a police report. I checked with the body shop where the vehicle was towed and they did not have the backpack. That vehicle was in Enterprise's custody from 6 pm Monday 8/24, until towed to the body shop. No one has any idea of where the backpack is. Enterprise claims to have reviewed security footage and did not want police involvement. How did my backpack just disappear? That backpack contains andl emergency glucose kit took me 2 years to get and I can die without it. To date, Enterprise has done NOTHING to recover the backpack! I KNOW they are covering something up! Please avoid this location at all costs!!!! Additional details available upon request!
• JM

  Jim Madsen

  Aug 24, 2026
  1.0
  I reserved a 12-passenger van from this Enterprise location approximately six months in advance for a weeklong family trip to Washington, DC. I also called five days before pickup to confirm the reservation. The scheduled pickup time was 10:30 a.m. Because the reservation had been made so far in advance, I forgot the exact pickup time and also had to work around my partner’s lunch break. We arrived at approximately 1:00 p.m. I fully acknowledge that this was my mistake and that we were late. When we arrived, the van was not ready. Because we were working under a tight departure deadline, we asked why. Manager Christopher Hoffman immediately responded confrontationally by asking why we had not arrived on time. He then told us that he had assumed we were not coming and had rented our reserved van to someone else. Despite my confirming the reservation only five days earlier, Enterprise never called, texted, or emailed me before giving it away. The replacement vehicle had just been returned and was clearly not ready to rent. It still contained trash, had not been properly cleaned, and the trim on a passenger seat was falling off beside the van’s side entrance. Staff attempted to repair it, but the repair was not completed successfully. When I expressed concern about accepting an unclean vehicle with loose trim, Mr. Hoffman dismissed the issue and said the trim was not important and would be fine. I disagreed. Five children would be climbing through that entrance several times a day for an entire week, so I considered loose trim in that location a legitimate safety concern. I acknowledge that I raised my voice out of frustration. Mr. Hoffman then canceled the rental himself, told me to leave, and left my family of seven without transportation on the eve of our trip. We were forced to completely reorganize our travel at the last minute. Instead of driving the reserved van, we took Amtrak to Washington and rented another vehicle from an airport location after arriving. This caused substantial disruption and additional expense. I later contacted Enterprise and was told that the matter had been escalated and that someone would follow up. The escalation team never called, and Enterprise has provided no meaningful response as of the date of this review. I accept responsibility for forgetting the scheduled pickup time and arriving late. What I cannot accept is Enterprise giving away a six-month-old reservation that I had confirmed five days earlier without attempting to contact me, offering an unclean and unrepaired replacement, dismissing a reasonable concern, canceling the rental, and then failing to follow up. A simple phone call and professional customer service could have prevented this entire situation. Update: Enterprise responded publicly by directing me to its standard contact form. I already contacted Enterprise through its customer-service process, provided my reservation information and the details of the incident, and was told the matter had been escalated. The promised follow-up never occurred. I remain willing to speak with Enterprise, but directing me back through a process I already completed does not resolve the complaint.
• NC

  Nuny Coss

  Aug 19, 2026
  1.0
  Very upset I rented cars from this company for years and I just got a call saying that they don’t have a vehicle for me to call another location. Very bad way of doing business and operate.
• GS

  Gopinath Sivanandham

  Aug 7, 2026
  5.0
  I had a great experience with Enterprise. The staff was professional, friendly, and made the rental process smooth and easy. The vehicle was clean, well-maintained, and ready on time. They answered all my questions clearly and provided excellent customer service. Thank you for making the experience hassle-free.
• KK

  Korkie Kerkin

  Aug 4, 2026
  5.0
  I always have had the best service with the Manchester, CT Enterprise Rental especially! Everyone who works there has a very positive attitude and is very knowledgeable! The time it takes to get checked in and then get the vehicle is very short and the vehicles are clean and very well taken care of. The most important part of the Enterprise experience is that they always answer the phone. You're never just left without an answer! So thank you to all the Enterprise people in Manchester! I really appreciate the excellent service!