Enterprise Rent-A-Car

Reviews

• RC

  Ruth Chartier

  Aug 27, 2026
  5.0
  Using Enterprise was easy, convenient and hassle free. I would highly recommend them.
• HL

  Holly Lafleur

  Aug 27, 2026
  1.0
  Absolutely DO NOT RENT FROM HERE!!!! It will ruin your vacation plans! We reserved a ford f150 over a month and a half in advance of our trip. We needed a full size pickup, with a full size truck bed as we were going camping. I call a week in advance to confirm the details of the truck, and the day we are supposed to pick it up -there is no f150 available. Only very small pickups, definitely not full-size. Nothing that would work for what we needed and reserved.. We got offered a small jeep or a mini van… all of which were way too small for all the camping gear, 2 kids, 2 adults, and a big dog, for a 4 day trip… then we get told to drive to east Hartford to find one. Wtf?! We were supposed to have one available at this location already, and prepared for us to pick up… the manager was non chalant and said he knew nothing about trucks, the girl working there was at the whim of whatever the manager was telling her to tell us which was def not helpful but also not her fault. Overall this location doesnt do anything to ensure you have what you reserved even with ample time to prepare and move something from another location. Overall I am extremely disappointed and frustrated and now we have to scramble to figure out what we’re gonna do because we leave in 3 hours. 10/10 DO NOT RECOMMEND!! 😡
• C2

  Christine 22

  Aug 15, 2026
  5.0
  I had a very positive experience here. They were extremely helpful at a very difficult time. Would highly recommend.
• DS

  Derek J. Savoy

  Jul 31, 2026
  1.0
  I requested a luxury premium vehicle, which they didn't have it in stock, but they let me know they had a "brand new Hyundai with under 10,000 miles on it" - I Ubered to pick it up a few hours later and it had two sizable dents in the exterior and the seats were filthy and stained. They gave me the car on empty and called it 1/4 tank. I returned it to the Torrington location the next day (today) as it is substantially closer than Bristol (couldn't rent from Torrington originally as they didn't have anything available last minute). My car came out of the shop earlier than anticipated and I didn't need this rental anymore. Bristol location calls to let me know they're charging me $150 for returning it to another location, despite the fact that I vacuumed the car, tried to get the stains out of the seats so my clients wouldn't be getting in a dirty car, and returned it to Torrington location with 3/4 tank of gas when I could have returned it on E as it was when I picked it up. I asked about gas reimbursement to offset the $150 and was advised they were already "doing me a favor because the one way fee was originally $300 and I should have called them first before returning it to Torrington". After several minutes of back and forth, wasting time, I told them to go ahead and charge the $150, which is when the gentleman I was on the phone with said "alright man have a nice day" and hung up the phone before I could say anything else. Now THAT's good customer service, if you ask me. (Not.) This dirty rental with 35,000 miles on it (which is not under 10,000, in case math is difficult for anyone outside of their office) was a complete waste of time and money. I rent a lot of vehicles and typically prefer Enterprise, but I wouldn't waste your time with the Bristol location or their team leads. Go to Torrington if you want proper customer service, or Bradley Airport if you're looking for a premium or luxury vehicle. Otherwise, you might end up with a beat up Hyundai with stained seats that they hand you the keys to while it sits on E after patiently waiting 40 minutes to get the vehicle in the first place while they were training a new employee. Good luck!
• SJ

  Shanna Johnson

  Jul 18, 2026
  1.0
  My husband and I were renting a minivan for an upcoming trip. Because we will be driving for long distances with our children, we wanted to ensure the vehicle we chose was the right fit. While I waited in the car with our kids, my husband was working with another gentleman—who was very polite—to look at our options. ​Once my husband called me over to look at the minivan he selected, Ken came outside and aggressively told us that this was the last vehicle we would be looking at and that we had to "get out of here." His stated reasoning was that we were taking too long to make a decision. ​When my husband told him not to speak to us that way and explained that we were taking our time because of the long drive ahead, Ken refused to de-escalate and continued to speak to us in the same hostile, disrespectful manner. ​Ken’s shocking lack of customer service skills and attitude completely ruined our experience. Nobody should be rushed or ordered off the lot by staff when trying to safely secure a rental car for their family.

Frequently Asked Questions About Enterprise Rent-A-Car