Jerry's Auto Body

Reviews

• AP

  Alissa Pepe

  Jun 11, 2026
  1.0
  **If I could give zero stars, I would.** My vehicle was stolen and later recovered by Jerry’s Auto Body on a Saturday. What I experienced with this company not only made an already traumatic situation worse, but left me feeling victimized all over again. After the police notified me that my car had been found, I was told I could retrieve it from Jerry’s Auto Body. When I called the shop, I was informed that the vehicle had not yet arrived and that they would contact me once it had been towed there. That call never came. After several attempts to get information, Kevin finally returned my call. He informed me that the vehicle was not drivable. Through tears, I asked if my insurance company could tow the car directly to my preferred auto body shop in Norwalk. Kevin told me that because the shop was closed, the vehicle would have to be left on the street if moved there that day, which he did not recommend. Reluctantly, I agreed to leave the car at Jerry’s until Monday. During that conversation, Kevin asked whether there was anything inside the vehicle that I needed. As a teacher, my classroom key and badge were extremely important to me. I offered to drive to Bridgeport to retrieve them myself. Instead, Kevin offered to meet me at the State Police barracks because it was close to his home. I thanked him repeatedly for what I believed was a genuinely kind gesture and even told friends and family that it was the one bright spot in an otherwise terrible day. Imagine my surprise when I later discovered I had been charged **$75** for that act of “kindness.” Monday morning, I called as soon as the office opened and provided all the information necessary to have my vehicle transferred to my chosen repair shop. I was assured that arrangements would be made that day. They never were. My repair shop and I remained in contact throughout the day while they waited for the vehicle. They even reached out to Jerry’s themselves. Despite these efforts, the car was never delivered. When I called to find out what had happened, I received multiple and conflicting explanations: * I was told my repair shop did not have space for the vehicle. * Kevin told me the tow truck driver did not want to sit in traffic. * Later, Vivian texted that Monday had been exceptionally busy and that they wanted to accommodate my repair shop’s business hours. Not one explanation accepted responsibility for the delay. To make matters worse, both Kevin and another employee assured me that I would not be charged for the additional day the vehicle remained at Jerry’s due to their failure to transport it as promised. Yet when I received the final bill, I had been charged anyway. What disappoints me most is not the money. It's the complete lack of honesty, accountability, and compassion shown throughout this process. I did not ask for my vehicle to be stolen. I did not choose Jerry’s Auto Body. I was simply a customer placed in their care during a vulnerable and stressful time. Instead of helping someone navigate an already difficult situation, I was met with contradictory explanations, broken promises, and unexpected charges. As someone who works in public service, I understand the importance of treating people with respect, especially when they are going through something difficult. Unfortunately, that was not my experience here. If your vehicle is recovered and ends up at Jerry’s Auto Body, I strongly recommend documenting every conversation, getting everything in writing, and moving your vehicle elsewhere as quickly as possible. One final thought: I am sure Jerry's Auto Body will respond to this review with an explanation for everything that happened. Based on my experience, however, every explanation seemed to shift responsibility elsewhere: to another employee, a dispatcher, a tow truck driver, my repair shop, traffic, or circumstances beyond their control. If they do respond, I encourage readers to compare their explanation with the timeline and facts outlined above and decide for themselves.
• AF

  Alexis Fretz

  Feb 24, 2026
  1.0
  The owner was incredibly rude and disrespectful with the way she spoke to me, from start to finish. She even went as far as using phrases such as “it’s always an excuse with you” and “I don’t want to speak to you anymore I don’t want to hear it” when trying to explain I had lost my debit card. She was incredibly combative and said she didn’t have an Apple Pay reader, but after I had used Lyft to drive all over Bridgeport to try to find an atm with tap to get money from, I noticed she had an Apple Pay device on her desk. She even refused to shovel my car out, I’m 15 weeks pregnant and she refused to help me until a family member who had a contract with her called. She was very unprofessional and I would never use her for business again.
• BB

  Blue

  Mar 16, 2024
  1.0
  Terrible overcharging on prices very shady place
• HR

  Haleigh Rockefeller

  Mar 16, 2024
  1.0
  Completely destroyed my friends BMW before she had the chance to do anything. Totaled. Now she’s got no vehicle due to the hands of these “mechanics” and “boss” of the shop. Reckless, careless, ignorant people who, instead of taking care of you, total your vehicles. By the way, this is the SECOND friend I’ve had this happen to here.

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