JD
Jason Chen, DO
Aug 26, 2026
As a long-term and loyal Costco member, I have experienced customer service in many different settings. My first encounter with Angel occurred when I visited his Les Schwab store for tire-related service. Within just 10 minutes of speaking with him, I witnessed something that immediately stood out: Angel was not simply doing his job—he was setting the standard for what exceptional customer service and leadership should look like.
What impressed me most was that his commitment to excellence was not limited to me. I watched Angel interact with customer after customer, and every person received the same level of professionalism, patience, respect, and genuine kindness. He greeted people with a smile, listened carefully, communicated clearly, and treated every customer as though they were his most important customer. At the same time, he demonstrated a level of leadership that inspired the team around him. His attitude and example clearly elevated the entire store.
My second encounter reinforced everything I had observed during that first visit. Dealing with tire repairs can be stressful—not only because of the unexpected expense, but also because of the inconvenience, downtime, and disruption it can create in everyday life. Angel and his team completely changed that experience for me. They provided reassurance, professionalism, transparency, and service that made a stressful situation feel manageable. More importantly, they demonstrated integrity at every step.
Because of Angel and his team, I am now a loyal Les Schwab customer. I will also enthusiastically refer my friends and family to Angel and his team because I know they will be treated with the same exceptional care that I received.
In my experience, Angel represents best-in-class integrity—not only within the tire and automotive industry, but across customer service industries as a whole. He understands that great service is about far more than completing a transaction. It is about earning trust, creating confidence, treating people with dignity, and setting an example for others to follow.
If I could give Angel and his team a rating, I would give them 6 out of 5 stars. They have earned my highest recommendation without hesitation.
I strongly and wholeheartedly recommend Angel to any organization fortunate enough to have the opportunity to work with him. His professionalism, leadership, integrity, and commitment to people make him truly exceptional.