CA
carlos alvarez
Apr 19, 2026
Come looking for some tools, but don't wear a hoodie or be brown, you will get racially profiled by a female employee, she will pick you out between a white customer and a brown one, sad part is a used to work for AutoZone and have been shopping here for close to 20 years, I will not be returning to this store and I think I'm never shopping at AutoZone again, I don't know it is was my hoodie or brown skin but I'm done with being profiled for shipping while brown.
Edit, I reached out to autozone customer reviews with On April 12th 2026.
I visited your store to purchase a couple of tools for a personal project. While I was browsing, I was approached by a female employee in a red shirt who focused her attention on me in a way that felt targeted and uncomfortable.
What stood out was that I was singled out while another customer nearby—who was white—was not treated the same way. The employee asked if I needed help and remained closely attentive to me, while the other customer openly stated he needed assistance but did not receive the same level of scrutiny.
This is not an unfamiliar experience for me. Being followed or repeatedly questioned in stores under the guise of “customer service” is something I’ve dealt with throughout my life, and it often aligns with how I’m perceived based on my appearance. This interaction felt no different, and it was both frustrating and disheartening.
As a former AutoZone employee, I am especially disappointed. I understand the expectations around customer service and loss prevention, and at no point was I ever trained to single out individuals based on appearance, clothing, or perceived background. What I experienced did not feel like standard customer service—it felt like profiling.
I did speak with the manager on duty, who was understanding and indicated the situation would be addressed. However, the experience has already impacted my trust. At this point, I do not feel comfortable returning to this location, and I will be sharing this experience with others in my network.
I hope this feedback is taken seriously and used to reinforce appropriate training and expectations for staff moving forward.
Sincerely,
Carlos Alvarez
I all I got was a canned response two times, I'm even more disappointed