O'Meara Ford

Reviews

• JJ

  Javier

  3 days ago
  1.0
  Horrible place to do business with. Don’t recommend it, I had an appointment around 3:30 I get there and check in, I’m waiting there for about 15 min the sale guy I’m suppose to meet hasn’t shown up, then 45min passed by and I get up and tell a worker I’ve been waiting since 3:30 and give them the name of the sales man I’m meeting with he later send someone else and says the person you where going to meet with had to go home because he has bad knees and had to go home. I immediately get up and leave you are telling me I wasted 45min for no one to help me and tell me some BS.
• TM

  Tom Martinez

  Oct 3, 2026
  5.0
  I want to take a moment to recognize Nick and Eugene for the outstanding customer service they provided during my recent visit to Ford for an oil change. Both Nick and Eugene went above and beyond to make sure I was taken care of. They were friendly, professional, knowledgeable, and genuinely concerned about my experience. They took the time to listen, answer my questions, and make sure everything was handled properly. That level of personal attention and care really stands out. I have had the opportunity to work with Nick before, and he has consistently provided exceptional customer service. He truly cares about his customers and does everything he can to help. Eugene was also fantastic and made the entire experience easy and pleasant. People often remember when something goes wrong, but I believe it is just as important to recognize employees who consistently do things right. Nick and Eugene are a great representation of Ford and the kind of customer service that makes customers want to come back. I would give both of them my highest recognition and praise. They absolutely deserve to be acknowledged for the way they treat their customers and the pride they take in their work. Thank you, Nick and Eugene, for taking such great care of me!
• NB

  Natalie Brey

  Oct 3, 2026
  1.0
  Unless you enjoy being scammed and lied to, stay away from this place. I purchased a used vehicle with the intent to sell my current one to Carmax, as they had offered me a very fair price. I was told here that they would match my offer and return the equity just as the other offer stated, so I agreed to trade in. I was then lowballed on the offer because my car had minor hail damage, while the used vehicle I purchased has numerous dings and dents, and turns out now a bad transmission. Delivery of this vehicle was delayed, and I was told it was because “they do a very thorough inspection of their used cars”, and claimed to have done several repairs, none of which documentation was provided for. A recent CARFAX report showed that only an air filter was replaced. Then came the issue of the lien payoff, which was like pulling teeth. I ended up having to make my car payment for the vehicle I didn’t even own anymore, as well as a late fee, because this dealership did not make the payoff promptly, and blatantly lied to me stating that the payoff check got lost in the mail. Who uses that excuse these days, let alone believes it? I tried many calls, only to get the pass around-runaround, hung up on, you name it. I’ve reached out through text… it’s been a month now of this. They did finally pay off the trade in, but my matter is still not resolved. I have filed complaints with the the state consumer agencies as well as the attorney general, and this horrible business has lied to one of them so far, stating that this matter has been resolved, which it most certainly has not. Spend your hard earned money elsewhere.
• NJ

  Nick Johnson

  Oct 1, 2026
  5.0
  **Updated Review – Management Stepped Up and Took Action** I wanted to come back and update my original review because I believe it's just as important to recognize when a business takes accountability and makes an effort to correct a situation as it is to share when things go wrong. My initial experience with this Ford dealership was frustrating, involving two separate vehicles and service concerns. The first involved my Ford Mustang Mach-E over Labor Day weekend, when a lack of communication regarding the vehicle's service timeline left me scrambling to secure an expensive last-minute rental for important business obligations. The second, and more concerning issue, involved my 2025 Mustang GT. After bringing it in for a recall, oil change, tire rotation, and alignment, I began experiencing significant side-to-side swaying and wandering at highway speeds. This was something the vehicle had never done before the service. After returning for a second alignment, the issue persisted. I was initially told that because the alignment readings were within specification, there wasn't much more that could be done. Understandably, this was frustrating, especially when I knew something wasn't right with the way my vehicle was handling. **However, I'm happy to say the situation has taken a positive turn.** Mark, the location manager, personally reached out to me after learning about my experience and wanted to find a solution rather than simply dismiss my concerns. He arranged for me to bring the Mustang back on Monday and offered to have me go on a test drive with one of their technicians so I could demonstrate exactly what I had been experiencing. During that test drive, the technician was able to experience and recognize the issue firsthand. Rather than relying solely on the previous alignment reports, they took the vehicle back in for further inspection and **were able to identify the actual problem. The issue is now in the process of being corrected.** This is exactly the level of customer service and accountability I had been hoping for from the beginning. While I still believe the original communication and handling of my concerns could have been better, I have a tremendous amount of respect for a manager who takes the initiative to reach out, listen to the customer, and work toward a real solution. **A special thank-you to Mark for stepping in, taking my concerns seriously, and making the effort to turn a negative experience into a positive one.** I also appreciate the technician who took the time to ride along, listen, and investigate beyond what the alignment machine was showing. No business or service department is going to get everything right 100% of the time. What matters most to me is how a business responds when something goes wrong. Mark demonstrated the kind of leadership and customer service that makes a difference, and I wanted to make sure that effort was recognized. I'm looking forward to getting the Mustang back and having everything resolved. I'll gladly update this review again once the repairs are completed and I've had the opportunity to drive the vehicle. **Thank you again to Mark and the team for stepping up and working toward making things right.**
• KC

  Katia Cabanas

  Sep 26, 2026
  1.0
  I brought my Ford Bronco in because of a persistent rattling noise coming from the rear window area. I want to make it clear that Jordan and the other gentleman we worked with were absolutely wonderful. They were kind, friendly, and genuinely tried to help us. This review is specifically about the **technicians/mechanics and how the issue was handled**. The first time we brought the Bronco in, we were told the noise was caused by “water” and that they had cleaned it out. We thought that was strange, but we trusted their diagnosis. Unfortunately, when we picked the Bronco up, the rattling was actually **worse than when we brought it in**. We immediately contacted Jordan and told him we needed to bring it back. We asked if someone could ride with us so we could demonstrate the noise, and the other guy was kind enough to do that. He immediately heard how loud and obvious the rattling was. Two days later, we picked it up again and were told they couldn't do anything because the noise was supposedly being caused by the **tire setup**. We were told they had removed the tire and no longer heard the noise. The problem with that explanation is that **this is the same tire/wheel setup used on the Bronco Badlands**, so blaming the setup didn't make much sense to us. On top of that, when my husband got home, he removed the tire himself—and the rattling was still there without the tire. At this point, we are extremely disappointed. We understand that diagnosing a rattle can sometimes be difficult, but what is frustrating is that we feel like the issue wasn't properly investigated. We brought the Bronco to a Ford dealership expecting trained technicians to diagnose the problem, and instead we were given multiple explanations that didn't match what we were actually experiencing. Again, Jordan and the other gentleman are deserve recognition for being helpful and professional. Our frustration is specifically with the technicians and the lack of effort to properly diagnose the problem. We didn't expect an instant fix—we expected someone to actually take the time to find the source of the noise.That's what we feel was missing here.

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