Advance Auto Parts

Reviews

• CJ

  Christopher Jones

  Jun 12, 2026
  5.0
  Great service, very helpful.
• JM

  JD Miller

  Jun 6, 2026
  1.0
  Nichole’s management is unprofessional, and the organization relies on an antiquated operational system that is decades behind current standards. The lack of a reliable tracking system creates inefficiencies, poor communication, and limited accountability. Additionally, refusing to refund an unopened product that is in resalable condition demonstrates a lack of customer service and reasonable business practices. Response to your AI response - If Advance Auto Parts truly understood the concerns surrounding its refund policy, it would consider updating it to align with the customer-friendly practices used by many other retailers. Requiring a paper receipt to process a refund in 2026 is outdated and inefficient, especially when the original credit card can be scanned to locate the transaction and issue a refund for a product that was oversold by one of your own employees. From the moment we walked through the door, Nichole's demeanor was unprofessional. The original associate entered an incorrect phone number on the transaction, yet rather than working toward a solution, Nichole was dismissive, flippant, and rude about the situation. What should have been a straightforward customer service issue became an unnecessarily frustrating experience. Most disappointing was the lack of respect and professionalism shown throughout the interaction. Treating any customer this way is unacceptable, and treating a veteran with such disregard only made the experience worse. Especially when their teenage son paid for the product. Customer service should focus on resolving problems, not creating additional obstacles for customers who are simply trying to obtain a refund for unused product. UPDATE: We received an email from the corporate office that included a copy of the receipt, which demonstrates that the transaction was accessible through corporate records. Given this, the issue could have been resolved much sooner at the store level during our first visit. When we visited the store today Nichole was on her lunch break, so we waited for her return. Upon returning, she declined to come out and assist with processing the refund directly. Instead, she printed refund instructions and had another employee complete the transaction. This told us all we needed to know and will not return. We appreciate that the refund was ultimately processed, but the initial experience was unnecessarily difficult and a second trip was time-consuming. A more proactive and customer-focused approach at the initial point of contact would have resolved the matter more efficiently.
• AM

  Angel Martinez

  Jun 3, 2026
  5.0
  The employee was extremely helpful to get me back on the road and to do that he went out of his way to help me.
• WO

  Whitney Olsen

  May 14, 2026
  5.0
  Robert helped me pick out the correct car battery and install it in my vehicle. Excellent service and so kind!!
• ND

  Nick D

  Apr 24, 2026
  5.0
  Awesome store and friendly help. They were extremely helpful and I appreciate Robert’s assistance. Will definitely return.

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