Autowash @ Thompson Valley Car Wash

Reviews

• JJ

  JDL

  2 days ago
  1.0
  DO NOT USE THIS COMPANY! this company is pathetic. They are running a scam here. You pay 60 bucks a month. And everytime you use the car wash, you have to call customer service to have them “ send you another wash code” because the machines don’t work. The amenities that are included hardly work half the time. And I call them everyday. To have them let me use something I pay for on a monthly basis. Not to mention they want to charge you extra money just to add your wife on the account so she can wash the car as well. I have used this car wash for over a year, and I cannot tell you a time that I have gone there and not had to call them. I even called before I wrote this to speak to the manager about my concerns, I was not important enough to hear apparently. They told me he was too busy. So if you value the things you pay for like your car, subscription, your sanity then take your car to another subscription car wash because this company is not in the helping business, they are in the greedy money business. At this point. It would be smarter and more beneficial to wash your vehicle yourself than to waste your TIME AND ENERGY AND MONEY dealing with with these people. NONE OF THEM WANT TO HELP YOU. EVEN THE MANAGER!
• SN

  stacy nakata

  3 days ago
  3.0
  The self wash stalls are great if you are looking to wash your car yourself. The auto washes are brushless and does a good job cleaning your car. The downfall is at least one of the 3 stalls is closed for maintenance. The vacuums are not unlimited. You pay separate and they are on a timer. The app is helpful for paying for all of these services but not required.
• JL

  j lanting

  Aug 21, 2026
  2.0
  Its usually clean but expensive for how poor the self service works. The screens lag then get wet while you are washing so they stop working then you are stuck paying $20 for the foam gun to sit there running while you try to find the non existent on site workers. The brushes are full of rocks and sand like 70% of the time. They also push their "premium membership" harder than bad mobile games.
• MM

  Melissa Martin

  Aug 17, 2026
  1.0
  Came for our membership daily car wash, and the power in the bay we were in went out halfway through our wash! Without anyone around to help us, and the customer service line closed at 6, there was nothing we could do but drive out and pay for a manual wash to rinse off the soap residue. Also the vacuum experience is not ideal. Going as a family or couple to try and vacuum faster isn’t really possible, as you can’t utilize two vacuums at once for the same app, and needing to request more time every 5 min is also frustrating. Give it at least a 10-15 min interval. Overall not where I would suggest getting a car wash membership.
• JM

  Joshua Muchow

  Aug 12, 2026
  2.0
  You are lucky to have all three wash bays running at once at this location and multiple locations. This specific location has had only one wash bay open for two weeks. When only one wash bay is working, at 8 min per car to complete washing, and only 4 cars in the line, it could be a 30 min wait before you get into the bay. Most of the handles in self serve have low pressure. Obviously maintenance and the techs are hard to come by. Premium price for average service.