QS
Quent Stanczyk
Aug 26, 2026
I purchased my RV from camping world a few years ago, and unintelligently bought the exterior finish warranty. When I recently took the camper in to have the finish appraised, it was the usual "we don't cover that". The fine print omitted the decals on the body, but they buffed it and were very proud of themselves. (It lasted a week) When I showed them that the clear coat was peeing off the hood, even when I picked the unit up, then submitted pictures, and showed them in the warranty where that IS a covered item, they quit responding to me, No return E-Mails, no return phone calls etc. Ty was the service person. I guess I shouldn't have expected anything honorable from a dealership, especially this one.
BN
bryn norton
Aug 25, 2026
One Star — An Incredible Waste of Time
Absolutely dreadful experience with Camping World in Longmont.
They are perfectly happy to book you an appointment, have you drive an hour each way to drop your RV off, and then tell you—after you’ve wasted half a day—that the work isn’t covered under warranty.
The most frustrating part is that this could have been determined before I made the trip. A simple phone call or basic review of the warranty information would have saved me hours of my time.
If you value your time, avoid this place. The lack of communication and basic customer service is astonishing. I expected better from a company of this size. What should have been a straightforward warranty/service visit turned into a complete and unnecessary waste of time.
Camping World Longmont: do better. Your customers’ time has value too.
RO
Rebecca Oswald
Aug 24, 2026
I decided to purchase a used Chevy camper van at the end of June. They originally offered me $4,000 for my trade in and after 3 days of negotiations came up with $10,000. I paid $17,000 which was my mistake but decided to sell the camper myself. After agreeing on a price for the new van I met 2 days later with the salesman who made me wait 30 minutes with a 2:00 appt and by 7:30 my purchase was done. The van was not cleaned, the "new" batteries were not installed and the cleaning crew threw my window covers in the trash. Luckily the mechanic got them out of the trash. I was shown the basics and told everything worked but after getting home had to check with NAPA about the 6 month old batteries and had to pay $800 for a new awning.
I am on my second temp tag which I had to have mailed so I could take a trip. The title dept says they are just finishing May titles. It's now Aug 25th. After being convinced to finance I recieved a letter from Roadrunner Finance that my credit was denied 2 days ago. After 3 phone calls I found out this is not my finance company and the SSN is incorrect. It just doesn't stop and I can count the "return" calls on 1 finger. Sorry Longmont, you deserve your 1.9 rating!
MV
Mara Vernon
Aug 20, 2026
While we had a solid purchasing experience here in January, the service department is THE worst experience we've had in our lives with any vehicle, and at 55yrs old, that's saying something. We won't be returning. I saw some other comments that echo our experience "the service department has thrown customer service out the window" and "if I could give a zero I would." There is basically no communication, no follow up, no accountability, and no framework around what is going to happen.
In May of this year, the service department didn't even look at our van for 3.5 weeks after we dropped it off, despite us calling every few days asking for an update and escalating to the service manager. People don't call you back, despite leaving repeated messages. The only way you get anything done is to get someone live on the phone. The service manager NEVER called us back despite us leaving several messages saying it's unacceptable to keep our vehicle for so long with no update on repair status. At one point I asked for the manager on duty and got the sales manager. I shared our experience and said we wanted an updated and a call back from either the GM or the sales manager. NO CALL BACK from management. We live far away so each time we need to take it is a minimum of a 3+ hour commitment.
From the time of us initially dropping our van off for a scheduled appointment which took a week to get in the first place to completion of repairs (well, not all of them, because they didn't fix the list) was over 3 months. And these were things like the ceiling fan arm not working, bubbles in the flooring, defective lights, a defective drawer, and defective mirrors in the bathroom. Save yourself the headache and use a different location, or a different company all-together. We ought to have researched better before using this location because their reputation across vendors has been consistently poor.
Update 8/26/2026-I had already reached out to the VIP Camping World number. They said if management hadn't contacted me within 48hrs to call them back. I did that today and their notes from local management say Zack and Kevin called me. No one called me. I didn't even know who they were because I have not spoken with them regarding our experience.
TW
Terry Weimer
Aug 10, 2026
I am a repeat customer to Camping World. My salesman Russel was a nice guy and knowelegable. We picked the model we liked on sale. I clearly explained to Russel that we did not want an extended service contract, road side or emergency coverage, I thought it was settled. We sat for an extended time waiting on a sales manager. When he finally arrived bad on me, we did not go over the contract line by line and I ended up with the extras for about $5K. They would not reconsider the next day and remove the services contracts, OK, my fault. Make the sales manager go over your contract line by line. Now the rest of the story. I had pulled the small pull behind to the service center for the techs to prep it for the next day. The battery was not charged enugh to lift the tongue and so we hooked up to shore power so nI could unhook. I did purchase the package with the spare battery, making two. When I arrived for pickup and walk through the lady giving the walk thru was nice but not knew almost nothing about the unit. She had to get help with almost every question including the breakaway switch. The slider would not slide nor would the tongue lift without hooking again to shore power. The batteries
appeared new and mounted correctly but when I got home I found the nuts on the battery connections were completely loose, the nuts were on but not really even finger tight. In had to tighten all 4 nuts myself. While doing that I noticed a missing valve cover so I assume they checked the air pressure in the tires. They had done a check and insp on the wter system. I know this because the cabinet was still taken apart with the screws lying on top of it. I had to borrow w drill motor and bit from the service center to put it together. We were not given a temporary lic plate when we left. I had to drive 150 miles with no tag and still do not have it a week later. Camping World Longmont appears to be in trouble. This was our salesman's last day, the show room was a ghost town, it appears that all the older techs and service people are gone. Like I said earlier the service contract was my fault , I had to pick up a niece at DIA and was just in too much of a hurry. I did not embellish the rest at all, I recommend taking your business elsewhere.
