McDonald Collision

Reviews

• BD

  Brett Deimer

  Mar 16, 2024
  1.0
  Both my wife and I purchased our vehicles from McDonald dealerships within the last 3 years. Our experiences buying the vehicles were as expected, nothing spectacular but also no complaints. Then came our experience with the Collision Center after my wife was rear-ended on the highway about 5 months ago. My wife contacted McDonald the very next day and was told that the repairs necessary to fix her damaged bumper, sensors and back hatch would take 6 weeks. That is 6 weeks of not having access to her vehicle and needing a rental car. So it goes in the post-covid world. Furthermore, they would not be able to get us “scheduled” for the actual repairs for 5 months. However, come to find out this 6 week period could have been cut in half by paying for the parts in advance (so they didn’t have to order the parts and wait for their delivery while our vehicle was in their shop) had Jon, the representative from McDonald that we were corresponding with, offered us this option. Never once did he mention this as an option to lessen the time that my wife would be without her vehicle as she has a 40 minute one-way commute to work 5 days as a week. So we decided there was nothing we could do about it, we had to get it fixed and we planned accordingly. Our appointment finally arrived after 5 months of waiting and as the process went on, we received notifications whenever they did something to the car. We are also notified via my wife's Mazda app when the doors are unlocked. The first time they even looked inside the vehicle was 4 days after we dropped it off. Why make an appointment if no work is going to be done until 4 days later? We could have saved money on a rental vehicle and avoided other numerous inconveniences while it was sitting in their parking lot. We dropped the vehicle off on Feb. 16th and it was finally done and ready for pickup March 16th; 4 weeks to the day it took to make the required repairs. I should also mention that during this process they found an additional problem with the vehicle and added $2,000 to their original bid. As a tradesman myself I understand this type of thing happens once you really start digging deeper into a problem and we agreed to the proposed repairs and increased total dollar amount. It happens, I don’t feel like anything dishonest happened here, no big deal. We finally went to pick the vehicle up on March 14th due to a major snowstorm putting everything on hold for a few days. When we arrived we were met by a less than friendly employee in the front office, she was wearing her pajamas which was odd to say the least (super casual Friday?) and more importantly she was very rude and unhelpful. After simply asking my wife her name (no checking of drivers license, etc) handed her the key to the vehicle and when my wife politely asked her where the vehicle was located at, since she didn't offer this information voluntarily, she looked at us like we were bothering her and pointed to a lot completely full of vehicles and said its out there somewhere. We did have the fob so we could click on the unlock button in normal circumstances, or see the license -plate but it had just snowed almost 2 feet in Littleton and the cars were completely covered in snow, and the plows that had plowed the parking lot had embedded the cars in wet, heavy snow. We weren't even offered a shovel to dig ourselves out, we weren't given even the most basic walkthrough of the repairs we just spent $7,500 on and we ended up digging our CX-5 out with windshield ice scrapers and our bare hands. This had to be the most ridiculous, uncourteous and unprofessional experience either of us have ever had involving customer service. This place is horrible, I wish we would have known this prior to spending nearly 100k on vehicles with McDonald Automotive, because we would have certainly spent our money elsewhere. Thanks for nothing. Any bodywork we need done on our brand new Audi will not be done at McDonald Collision.
• KK

  Kathy

  Sep 2, 2020
  5.0
  Very professional, helpful. My car looks great! Rental car very convenient!
• WM

  Wyatt Martin

  Jan 17, 2020
  4.0
  The work done on my car was superb. It looks like the day I bought it.

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