Valvoline Instant Oil Change

Reviews

• DG

  Doug George (Mr George)

  4 days ago
  5.0
  Listened to what we wanted done and we were in and out fast.
• RC

  Robyn Copple

  Jun 22, 2026
  5.0
  It was great from the time I arrived til I left! The staff was great, knew what they were doing. Need an oil change this is a great place to get it done
• ID

  Iron Dawg

  Jun 13, 2026
  4.0
  Been going here for years faithful competent reliable
• LL

  Lorraine Diaz de Leon

  Jun 10, 2026
  1.0
  LESS THAN ONE STAR!!! Coolant was opened and leaked during routine oil change by an unexperienced employee. Manager on duty had to correct employee about the color of the coolant and the difference between coolant and transmission fluid. I was misinformed that I had a transmission leak. I did not have ANY leaks. The next day after the oil change my car over heated in rush hour traffic and I had to safely get myself out of traffic. I was out of commission for over 3 hours waiting for my car to cool down. I arrived home well after 9:00 p.m. What a headache! I took my car to Jiffy Lube for a third party check on any “leaks”. They had to flush my radiator and replace the coolant. They verified my car had NO LEAKS. My bill was over $200!!! I contacted Valvoline today, June 9, 2026 and spoke to Jake the Manager on duty. Jake claims he reviewed the camera footage on the day of my service and claims the coolant was replaced. No liability on their part whatsoever. I find this ridiculous!!! Let me review the camera footage! My adult son was in the car with me as a witness. Coolant went flying everywhere and splashed the windshield. The service employees hurried and wiped it off. The manager corrected the employee who didn’t know the difference between coolant and transmission fluid. Do I believe Vavoline is 100% liable? YES!! Absolutely!! I attempted to give Vavoline the opportunity to correct this mistake and they wouldn’t. Now I have no choice but to follow up with the BBB, Consumer Protection Agency and any other agency I see fit to handle/resolve my complaint. I am also considering litigation. Small claims court. If they want to waste my time and money, I can do it too. They picked they wrong person. I am not someone that can be taken advantage of!
• LL

  Lakshmi Light

  May 7, 2026
  1.0
  I was assisted by CSR Jake when I came in for my oil change, he told me my battery was in need of a replacement soon and I asked about coming back Friday and he said that would not be a problem. Fast-forward 30 minutes later and my battery is dead and in the middle of rush-hour on Highway 287. I ended up with a special needs client stuck in the middle of a dangerous highway with people driving high speeds around the stalled car. The police had to push my car To safety until AAA could arrive. AAA confirmed it was just a dead battery they they helped me get a new one. So obviously this misinformation lost you a sale and a customer. I returned today to talk to Jake and explain that there is a major problem with the information that he gave me. I said that it seemed like he was aware that Chevy Malibu, the car I brought in for service, have a stop and start mechanism that turns off the engine every time it comes to a stop for longer than one second which puts a significantly larger strain on the battery than other vehicles. I shared that newer models have a button with which to turn off that mechanism, but older ones don’t. He stared at me blankly, showed no sympathy or consideration in his tone, his facial expression, nor his words as I shared this information with him. His only response was to justify why he was not accurate because how he had no idea that there was this stop starter mechanism in Chevy Malibu. He tried that statement multiple times. I reminded them as the manager of a location that assesses the lifespan of batteries that’s information he needs to be educated on, and that was why I came back to make sure he didn’t put other people into this very dangerous situation. He did not show sympathy, concern consideration for the dangerous situation I was in after leaving his care, or oany kind nor an apology. I stopped him after the second attempt to justify why he had no idea and therefore gave me false information and said “look you haven’t even given me a apology” and he was like I have been “trying to apologizing”, and yet those words had never come out of his mouth. At this point I had lost patience with him, and I let him know that because I’ve worked customer service for over 20 years, that learning how to respond to a customer appropriately when there was a error or failure is also a skill any manager will need to succeed. I shared that apologies need to come first before justifications. At that point, I let him know that I will be leaving a one star review and letting people know exactly what happened. He said OK and watch me walk away. He made no attempt to rectify the situation or to keep my business. I will say that the people top side and bottom side working on the car themselves were really wonderful. I highly discouraged you going to this location until they’re willing to at least show empathy and consideration when they are lacking the information to health their clients and then it inadvertently tell them to proceed in a manner that it’s going to get them broken down in dangerous situations within 30 minutes of leaving. Seriously, no empathy no apology for giving me false information. No coupon to try and encourage me to come back.

Frequently Asked Questions About Valvoline Instant Oil Change