Pilot Travel Center

Reviews

• RV

  Rafael Vergne Viana

  today
  1.0
  ⭐ 1 Star — Misleading Promotion, Terrible Customer Service, and Complete Disregard for Loyal Truck Drivers! Manager Ricardo just put me through an incredibly frustrating and disappointing experience. This location advertises a $6 deal that includes a Starbucks drink and a breakfast sandwich. Before making my purchase, I specifically asked an employee whether the sandwich qualified for the promotion. Then I picked up a Starbucks drink from a shelf clearly marked with promotional signage. At checkout, the discount didn’t apply. The cashier walked with me to the drink shelf, saw the promotional label, and assured me that he would make it work without requiring me to exchange the drink. However, when we returned to the register, he needed Ricardo’s authorization. Ricardo slowly walked over to inspect both the sandwich and drink shelves, taking an embarrassingly long time while I stood there waiting. When he finally returned, his only explanation was, “Something is happening, and it’s not working.” I asked whether I needed to exchange the drink for another one. His response? “It’s not going to work.” No solution. No alternative. No effort to honor the advertised promotion. I sincerely hope corporate investigates the unnecessary food waste at this location. Apparently, throwing products away is preferable to making a reasonable effort to satisfy a paying customer. What disappointed me most wasn’t the $6 promotion itself. It was the complete lack of initiative, professionalism, and respect for my time. I was getting close to reaching Elite status, and promotions like these were one of the reasons I continued choosing this truck stop chain. But after this ridiculous level of customer service, I’m seriously considering giving TA Travel Centers another chance. I actually miss their freshly prepared food! As a truck driver consuming approximately 1,500 gallons of diesel every month, representing roughly $12,000 in monthly spending, I would expect at least a minimum level of consideration. Unfortunately, whenever we encounter problems, we rarely receive even a simple response acknowledging our concerns. Not even a message to let us know whether our satisfaction matters to this company. Truck drivers keep these businesses running. We deserve better than indifference, excuses, and managers who seem unwilling to solve even the simplest problems. Less Ricardos and more “Love’s” on the road! Maybe it’s time to take my business somewhere that actually appreciates professional drivers.
• HK

  Heidi Swain - Kitchen

  2 days ago
  5.0
  The Pilot Truck Stop is quietly helping the homeless in our community. They give them have a safe place to park, give them discounts or free food, let them use the restrooms 24 hours and day, and treat them with respect and dignity. They apparently are the ones who deserve the tax break, not the churches in this town. Other than the Catholic Outreach the churches here do very little to help.
• GS

  Geoffrey Stephens

  Oct 5, 2026
  1.0
  Why does it take 3 hours to get a shower? Why don't you shut down the driver lounge (nobody uses it) and build more showers. For almost a year three times a week ... every time I come here it's more than 2-hour wait for a freaking shower. Fix this problem!
• GY

  Göktuğ Yaman

  Oct 4, 2026
  5.0
  I recently stopped at this Pilot Travel Center needing to print some really important documents, and honestly, Kurt went above and beyond. He was incredibly friendly, patient, and helpful, printing out pages and pages for me without a hint of annoyance. And when I realized later that I was missing more paperwork and had to come back again, Kurt was just as kind and supportive the second time. I also want to mention the cashier, whose name I unfortunately didn’t catch, but he said he was 58 and from Montana. Honestly, does not look 58 at all! He was so warm and easy to talk to. We had a short, friendly conversation that genuinely lifted my day. People like Kurt and that cashier are why I love stopping at Pilot. They truly turned a stressful errand into something positive.
• AS

  Alana Stauffer

  Sep 28, 2026
  1.0
  So their first picture is of laundry machines but if you go there after normal laundry business places to do your laundry they will tell you they don't have a quarter machine or have quarters seems odd The Man behind the counter 2 which needs a class in customer service was folding his towels or the businesses towels 2 which I'm sure was the reason the washers were full when I did ask how to accommodate myself with some quarters either find nicer people to work for you or at least advertise a service that can be used by a person who doesn't carry $15 of quarters in their purse or pocket! Don't make it like it you're helping people out by having this service when you don't have the tools to use the service oxymoron

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