AutoZone Auto Parts

Reviews

• JT

  Jacob Temple

  May 25, 2026
  3.0
  Decent parts but refuse to price match. Guess the O'Reilly across the street will get my business
• BO

  Barbara Ornelas

  May 24, 2026
  5.0
  I was stranded east of the Firestone Auto Zone when my battery died. Miguel Martinez promptly brought out a new battery and installed it in my van!!! He was professional and courteous. What an amazing service professional!!! Thank you Auto Zone in Firestone!!!
• TF

  Tiffany Frazer

  May 18, 2026
  5.0
  Hispanic young man helped me today put on my windshield wipers. Very very nice! Never had a bad experience at this Auto Zone. Everyone has always been so helpful regardless what I’m there for!
• TW

  Timothy Wellmann

  May 13, 2026
  5.0
  Chris was very helpful running the code on my check engine light and directing me towards the right product to fix it
• BH

  Brianna Henderson

  Apr 17, 2026
  1.0
  Came in last night for PSF, realized today I accidentally bought the wrong one. I called ahead and gave them my vin to make sure they had the right one in stock. Girl on the phone was nice and said she would hold the bottle behind the counter for me. When I got to the store, I was greeted by who I can only assume was the manager (middle aged woman, dark hair), and I told her I had called earlier about the PSF and that their should be one behind the counter for me, and I would need to exchange that one for the one I bought last night. Apparently their wasn't one held for me, which in itself isn't a big deal, I could easily walk to the shelf and get one, but the younger girl at the register next to her was obviously the one I had spoken to earlier but she said she had no idea what I was talking about and the older woman said, "Well there isnt one back here." Like I had inconvenienced them somehow. So she asks for my make, model and year so she can look up what type I needed. The car I drive is a pain and doesn't take everyday fluids. So I said, "Can I give you the vin number?" Apparently, that was no longer an option, so she put in the make, model and year. The results brought up the same PSF I had bought last night. She told me that I already had the one I needed. I said no I needed a specific one by what my manual says and the results for the vin they put in on the phone not even 45 minutes ago. So she googles it and google AI says it needs to be dexon transmission fluid (it doesn't 🙄). So finally we go to the shelf with the PSF and I see the one I need and say I'll just exchange it for this one. The point of this long drawn out story is there should probably be better communication between employees and a refresher on customer service. I'm not sure why they would tell me one thing (the correct thing) on the phone but then something completely different when I got to the store. With the interaction and the attitude I received, I was made to feel like I was annoying them or I was stupid for being a customer. That's not how you keep returning business and I will probably just go to O'Reilys or Advanced next time and save myself the headache.

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