Enterprise Rent-A-Car

Reviews

• TW

  Tara Williamson

  4 days ago
  5.0
  Great staff! Rental cost was less than half the price at the airport. Saved even with the uber back and forth. A bit limited on cars, but staff was very friendly and helpful!
• CM

  Chelle M

  Jul 3, 2026
  1.0
  My rental was covered through insurance while my vehicle was in the body shop. The reservation was made on June 23 for pickup on June 24. During the reservation process, I was specifically asked what time I wanted to pick up the vehicle, and I requested after 12:00 p.m. because I was flying home that morning and wasn’t scheduled to land until approximately 10:30 a.m. I appreciated that the South Broadway location was close to my home, making it a convenient choice. When I arrived around 12:30 p.m., there was only one employee working in the office and two customers already waiting. It took approximately 10–15 minutes before I was even acknowledged because the employee was assisting another customer with a vehicle inspection. Once I was helped, we completed the entire rental agreement, after which I was told to have a seat because there were no vehicles available. I wasn’t given an estimated wait time or any explanation beyond that. By this point, it was around 1:00 p.m. and I had already been there for roughly 30 minutes. After waiting another 20 minutes, I spoke with another customer who had been waiting before I arrived. He told me that the customer receiving a vehicle when I walked in had already waited more than 2½ hours, and that he himself had already been waiting approximately 1½ hours. There was still another customer ahead of both of us. Rather than continue waiting indefinitely, I asked if I could simply go home and receive a phone call when a vehicle became available. The employee agreed. I paid for an Uber home and waited. By 4:30 p.m., I still had not received a call, so I called the office myself. To my surprise, the same employee informed me that vehicles were available. When I asked why I hadn’t been contacted as promised, he simply said he had been too busy. I then paid for another Uber back to the location, arriving around 4:45 p.m. Even after returning, it took another 40 minutes before I was finally able to leave with a vehicle. At that point, I was offered two choices: one vehicle with a non-functioning backup camera and another that still needed to be cleaned and detailed. Since I had already spent most of the day waiting, I chose the vehicle with the broken backup camera rather than wait any longer. Throughout both visits, there was still only one employee working, and several customers continued waiting. The employee himself was polite, but he was clearly overwhelmed and understaffed. The situation made it feel as though every customer was an inconvenience simply because he was trying to manage everything alone. My biggest concern is that Enterprise asked me what time I would be picking up my rental, yet no vehicle was available anywhere near that time. If reservations are scheduled for specific pickup times, customers should reasonably expect a vehicle to be available or, at minimum, receive proactive communication if there is a significant delay. Waiting four to five hours after a scheduled pickup time—and having to pay for two Uber rides because a promised callback never came—is not an acceptable customer experience. I believe this location could be significantly improved by ensuring adequate staffing during busy periods, better managing reservation availability so vehicles are actually on-site when customers arrive, providing realistic wait time estimates, and following through on commitments such as calling customers when vehicles become available. Better communication alone would have made this experience far less frustrating. Overall, this was a very disappointing experience. While I understand that unexpected issues can arise, the lack of staffing, poor communication, and failure to have reserved vehicles available resulted in a significant waste of my time. Unfortunately, based on this experience, I would not choose to rent from this location again.
• OM

  Office Manager

  Jun 30, 2026
  1.0
  Horrible experience. Our reservation was scheduled for a 1:30pm pickup, our plane was delayed so we were arriving to this location at 2:02 (which was 2 minutes past their closing time) and the staff member wasn't willing to wait for us for literally 2 extra minutes so instead he "transferred" our reservation to a different location ON THE OPPOSITE SIDE OF TOWN, only to get there and find out they did not even have any cars to be able to rent to us. Ultimately, we had to Uber for 3 days which costed significantly more than the rental and to make it worse, this staff member lied and said "the system shuts down at 2pm so thats why we can't help you". Yet the manager at the other location informed us that was a blantant lie. He gave no options for me to be able to handle the documents virtually prior to his "system shutting down" either so that all he would have needed to do was simply take a credit card and pass off a car key. So needless to say I will never choose to rent from Enterprise again and I will advise others not to book with them either.
• MH

  Martin Higinbothom

  Jun 30, 2026
  1.0
  The manager at this location was supposed to call me and help me locate a replacement vehicle, I never received a call and had to find a vehicle on my own.
• PH

  Phil Hall

  Jun 18, 2026
  5.0
  The Englewood Colorado Enterprise Office gave us outstanding service. Matt was able to get us a rental car when the Downtown Denver office was not able to furnish a car due to hail storm 2 days earlier. We had booked downtown Denver to avoid the $160 fee and taxes at Denver Airport. We took the train to downtown. Matt and his team at Englewood were great to work with. I was glad we purchased extra insurance since we were rear ended by someone a few days later. Thankfully it was minor accident. We will always consider renting from this location when we visit again. Their customer service was amazing.

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