Enterprise Rent-A-Car

Reviews

• JB

  JONATHAN BAQUERO

  Aug 19, 2026
  1.0
  I made a reservation to pick up my car at the Durango, CO, airport on August 18, 2026, at 4:30 pm. As soon as I arrived at the counter, the gentleman told me no cars were available. I told him I had a reservation and showed the confirmation, but he said it didn't matter and told me to try Avis or Budget. To be honest, it was the worst customer service I've ever experienced. I will try not to rent from Enterprise again. Really bad experience.
• LM

  Leah M

  Aug 13, 2026
  1.0
  We have rented through Enterprise for years, but the latest experience was a disaster. I booked my flight and rental together. My flight was delayed and I called enterprise to explain that I was put on a later flight (the rep said they could see that on their end as well since they had access to my flight info via the group booking). I was assured that they would hold the car for 24 hours. I arrived and was told that no car was available, that the airport Enterprise had no communication with the corporate office number listed as the contact, and that corporate does not deliver on their promises but just makes things up to satisfy disgruntled customers. This speaks so poorly for this company. The disparity between the sweet-talking customer service rep on the phone and the condescending unhelpful person at the airport desk is astounding. After hours of waiting, I finally received a car with no apology or compensation. It was not the car I requested and did not meet my needs for the trip. This company needs better communication and much better in-person customer service.
• LP

  Lauren Pizani

  Aug 1, 2026
  1.0
  If I could give zero stars I would. My family had a one-way rental car reserved many weeks in advance of our trip. We were scheduled to drive our rental 3 hours from one airport to another. When my boyfriend arrived at Enterprise of the Durango airport, his physical credit card was malfunctioning when trying to pay. His bank was unable to solve the issue. The enterprise staff stated they were unable to manually enter his credit card numbers nor do they take “tap to pay”. They also denied a cash payment. They stated the only acceptable payment was through reading the chip of a credit card. My father was there and offered to use his credit card for the payment, but the staff refused to let him pay because my boyfriend was the driver so he needed to pay. Which doesn’t make sense because my dad was the one who booked the rental in the first place, which required him to put his own card on file anyway. Why couldn’t they use my dads card on file for the payment, As the booking customer. We then asked to cancel the rental reservation with my boyfriends name and start a new reservation for the same car under my dads name again, which the staff member refused to allow because both men were “in the same party”. But if that’s so, then why can’t any member of the party take care of payment? This was the only car available among all the rental services and this staff member was extremely unhelpful. This staff member stated he was a manager, but that is extremely hard to believe considering his lack of professionalism and capacity to problem solve in order to comprise a solution for our family who was ready to make payment on the car we had reserved for weeks. Now we are rushing to the airport with a family of 6 piled in one car with all our luggage that is probably a safety hazard but we have no other way of getting home. After wasting so much of our time at the enterprise counter, we are hoping we don’t miss our flight home at the airport 3 hours away.
• MD

  michelle dunbar

  Jul 23, 2026
  5.0
  Very friendly and professional staff .. car availability was great .. loved it
• MG

  Miles Gapcynski

  Jul 8, 2026
  5.0
  We had a great experience renting a car from here! Savannah W. was very personable and answered all of our questions. She also gave us her card in case we ran into any issues during our trip. We were on the road quickly, and we wouldn't hesitate to rent another car from this location.