Enterprise Rent-A-Car

Reviews

• KO

  Keith Odle

  May 13, 2026
  1.0
  They do not follow up! Constantly claim to be out of cars, yet lot is full of cars. Left me stranded during a family emergency, took reservation, gave confirmation, accepted payment with early check in. Yet no cars! Made zero effort to make it right!!
• KA

  Kim Archut

  May 10, 2026
  5.0
  K, who helped me with my rental was very caring and kind. My mother had passed and I was renting a vehicle to salvage what was left of her estate. His professionalism and genuine care made this difficult time a bit easier. Thank you K! 💕
• SK

  Sharon Kagarise

  May 7, 2026
  3.0
  People at Enterprise are so nice they were wonderful to work with however the selection of vehicles they had was definitely wanting. I ended up with a Tahoe that was horrible on gas and they had no other options for me and I couldn't turn it down because I wrecked my car and was getting it through insurance. The Durango office needs to have better options for vehicles for people
• EH

  Eric Hoffman

  May 7, 2026
  1.0
  Confirmed our reservation without actually having any rental cars available. Incredibly unprofessional and unreliable.
• JP

  John Powell

  Apr 29, 2026
  1.0
  Tried to rent a car for a couple of days as we were stuck in Durango while our van was getting fixed. I called what I thought was the local Durango number to inquire and that number routed me to a call center located elsewhere. Very nice person said there were cars to rent and I had my choice between several options. I made the reservation and received the email confirming and was told I could pick up anytime between 10:30-11:30AM. Paid Uber $15 to get there whereupon I was told by the young female at the counter that they had no cars to rent and that they had called and left me a VM saying as such. This was a lie as the last call in my phone log was my previous outgoing call to the call center. When I showed her my phone log she insisted again that they called me. Right. When I showed her my email confirmation she just dismissed it. When I asked why I was told a car was available, she said something to the effect of “the call center people are told to always say that” Huh?? I then had to pay Uber another $15 for another ride back into town. My take away: they don’t know how to share real time data with their call center and they don’t really appear to give care about how they treat customers. Will never rent from Enterprise again, regardless of location.

Frequently Asked Questions About Enterprise Rent-A-Car