Safelite AutoGlass

Reviews

• JM

  Jessica Morse

  Jul 1, 2026
  2.0
  Every tech and customer service agent was professional and kind, but the communication and organization was terrible. It's like the right hand wasn't talking to the left. I needed my rear passenger window repaired after a break-in. I was able to quickly and easily set up an at-home replacement. A couple weeks later, my window was getting stuck when I would roll it up, so I called back in. Set up another appointment and another tech came out. He said a new part was needed that had to be ordered but he lubed things up in the meantime. He told me to expect a call when the part was in and someone would come install it. Two weeks later, no call, so I followed up. No order had ever been put in. I was asked to come in to the shop for a master tech to take a look, and they would complete the fix then. So I took off work to do so. I'm there for an hour or so, and told the part I was originally told was needed was not correct and something else was needed, but they'd have to order it and I'd need ANOTHER appointment for an install. They wanted me to come back in, but this was getting expensive taking off work and I'd have to Uber to leave my car as well, so I asked for them to come to me. The part finally comes in and I get a call telling me to come in, and I reminded them this would be a home appointment. I had missed the original call, and when I called back, the person I spoke with had no idea what I was talking about. The 4th tech came out and did the install and then I received a text that I was being charged $472 (I had already paid for the window install, so this was shocking). With another call, I was able to find out I wasn't going to be charged this, but did need to pay for the part, which that tech should have charged me for before he left. So I gave my CC info. I actually still need to make sure the window is working properly; if it's not, lord help me, because this has been WAY too many phone calls and appointments for what should have been an easy fix. On the third visit, I was told that it was because my car is older and Colorado is so dry that I needed the part I did, but that can't be at all unique to me or my vehicle, so I don't understand why the issue wasn't caught the first time and since it wasn't caught, I feel like the new part should have been replaced as part of the warranty. All this to say, either this location or the company itself seems very unorganized. Everyone made a fuss about how knowledgeable they all were, but with every step being so complicated, I'm left wondering whether I just got unlucky, or this company/location is incompetent on the whole. Again, everyone was friendly and professional, so I do feel bad having to give a bad review, but what a headache!
• LS

  Lindsay Smith

  Jul 1, 2026
  5.0
  I took my truck in for a windshield replacement and left it but honestly would have just been fine waiting. Jayde did an awesome job on my windshield for my Tacoma. Super fast and even vacuumed my passenger and driver side. It might have been included but was a nice touch to a new crack free window (for a few weeks at least, it is Colorado). Even Michelle “Mitch” who worked the front desk area was super helpful and extremely professional. Overall great experience. Highly recommend.
• CK

  Chuck Kevwitch

  Jun 30, 2026
  1.0
  Had windshield replaced on 2024 Ram truck. After install lane assist no longer works properly. They attempted to fix this twice and continue to say that they fixed it and I can assure you it is not working properly. Now I need to take to dealer who will not warranty the work because they didn't cause the problem. I would recommend using the dealer for glass replacement. I will never use Safelite again for any of my personal vehicles or our fleet vehicles at work.
• PW

  p watson

  Jun 29, 2026
  5.0
  Top notch service. Technician called in the morning to see if he could come out early. Yes please!! The new windshield was installed before I knew it. Text reminders were sent to remove tape and give instructions on when it was safe to drive vehicle. Technician was professional and friendly and paid attention to details. Thanks!!
• ZK

  Zachary Kiesel

  Jun 28, 2026
  1.0
  Extremely disappointed with the service I received for what should’ve been a simple windshield replacement. The mobile technician replaced the windshield, but wasn’t able to re-attach my rear-view mirror. I had to make another appointment and visit this location in person, where they had no problem re-attaching the mirror. But a few days later, I get a call saying that they messed something up with the re-calibration. I had to go back to this location *again* to get that taken care of. After specifically being told I didn’t need an appointment for this and could just show up anytime, they made me wait around for more than an hour to complete the process. It shouldn’t take three separate appointments for something this simple. This sort of incompetence is incredibly unprofessional. Highly recommend looking elsewhere if you need any sort of glass repair, I certainly won’t be choosing Safelite in the future.