Update: Tech - Steven made everything better. Knew his stuff, and was quick. I think it's ridiculous that he didn't have help. It was a two person job. Steven brought this from one star to three, but not sure I'll do business with Safelite again.
This shop called me 2 minutes before my appointment to tell me the glass they were going to use is broken. They told me the day before the glass was ready. They made me call in to reschedule. Now my weekend and my Tuesday have been rearranged to deal with this. I'm not happy, and that's putting it nicely.
Safelight Littleton front desk and installers provided excellent and friendly service. First time replacing windshield on my 2025 Chevy Blazer EV, and it went smoothly.
They told me they had the glass three times. I took off work for the first time. The second time they told me it was damaged and I had to reschedule. The third time I drove my car there and dropped it off after they told me they had the glass in the shop. They assured me it was good to go.
I get a call and hour or so later telling me they didn't get the glass. I've been driving around with a very cracked windshield for weeks because Safelite can't do their job.
Horrible horrible service. I'm going somewhere else. American Family insurance has a contractual relationship with Safelite and because this was so bad, I'm going to look to change insurance carriers too.
DW
Douglas Witschger
Aug 21, 2026
Alex did a great job on my windshield.
Front desk seemed upset i was using my insurance. I should have just paid cash $360. After i paid $250. they charged my insurance $380. They almost got double thats shady to me.
After a disastrous windshield replacement at a local shop, I decided to give Safelite a try. The price was slightly higher than the last time I had a windshield replaced, but still a lot cheaper than going to the dealer, the experience was way more convenient, and the customer service was great.
The technician, Rage, was very polite and professional, letting me know ahead of time that my appointment would be near the end of the four hour window they gave while scheduling, and even re-routed the wires for my dashcam that I had pulled out to prepare for the replacement.
The new windshield looks great and is performing way better than the last time that I had it replaced (no leaks, noise, etc.). Would definitely use Safelite again and recommend that others do the same.