AL
Amanda Leines
Sep 2, 2026
Dear Les Schwab Customer Service Team,
I wanted to take a moment to share what a wonderful experience I had at your Les Schwab location.
From the moment I arrived, I was treated with professionalism, respect, and genuine kindness. Jimmy, the manager, went above and beyond to make me feel welcomed and taken care of. Before I could even fully park, he greeted me, shook my hand, introduced himself, and asked what he could do to help. He took the time to listen to my concerns and addressed me by my name, which made a real difference in how valued I felt as a customer.
Freddie, the technician, was also extremely helpful and professional. The entire team made me feel that my vehicle and my concerns were important to them.
As a woman visiting an automotive shop, being treated with respect and taken seriously is especially meaningful. Unfortunately, that level of courtesy and professionalism isn't always guaranteed in this industry, so I truly appreciated the way Jimmy and Freddie treated me.
I also recently had an experience elsewhere that made me especially appreciate the difference that respectful customer service can make. My experience with Jimmy and Freddie was the complete opposite. They were welcoming, listened to me, and treated me like a valued customer from the moment I arrived.
I wanted to make sure their excellent customer service was recognized. Employees like Jimmy and Freddie are a great representation of Les Schwab and the kind of customer experience that builds trust and loyalty.
Thank you for having such great people on your team!
Sincerely,
Amanda