Enterprise Rent-A-Car - Denver International Airport (DEN)

Reviews

• SB

  Stuart Bond

  1 day ago
  4.0
  My original experience with the agent at the desk was frustrating and put a negative spin on my visit. The first words he uttered was how do you plan to cover your rental? I thought he was talking about payment, but he pointed to the insurance options and insisted we get this matter resolved before moving forward. I have never been confronted with this question before we even discuss the rental arrangements. After we resolved this matter, he informed me that the luxury SUV I reserved was not available and he put me into a small premium car instead. He did give me 3 options, but they were all small cars. When he gave me the total, it was quite a bit more expensive than the reservation I had made. When I complained, he discounted it by $25 (total for the 4 day rental) and said that was the best he could do. It was still more than our original reservation amount. As we drove to the exit, we found the car too small, too low to the ground and were irritated that we were not given other options. It was 1:30 am, we were tired and just wanted to get to our hotel. That was the worst part of our experience. The woman that checked us out at the gate was VERY pleasant and friendly. We related our experience and she offered her apologies and offered to escalate our concerns and have a manager contact us. While the manager did not contact us, we did speak to one when we returned the car and he was also apologetic and concerned. He gave us a nice discount and a free upgrade on our next rental. Bottom line, everyone we had contact with, except the original desk agent was courteous and helpful.
• BB

  Brad Brown

  2 days ago
  5.0
  During my recent travels through DEN airport, I rented a vehicle at Enterprise. If you've completed the booking before arrival, you'll be able to literally say hello to a vehicle agent, walk to the vehicle of your choice, and drive out of the rental lot after providing your driver's license. Most rental companies have invested in such systems. Staff make the difference at Enterprise. Each member who I encountered appears to really like their job, want to make a personal connection, and ensure you're on your way quickly. The biggest example of this was on another trip when I was traveling during Canada Day, the equivalent of US 4th of July. I rented my car in the wrong city! Enterprise secured a rental car from another company at the location I was at on one of the biggest holidays of the year. What other company would do that? Nordstrom. Unless I'm traveling on the company dime, I always rent through Enterprise. Don't forget neighborhood rental locations too!
• CS

  Colinda Stailey

  May 11, 2026
  4.0
  The staff, rental process, shuttle service, condition of the car - all superb. However, we had a flat tire about 20 miles out and the experience with the Enterprise help line was atrocious! The agent helping us was difficult to understand, was insistent that we give her "an exact location" when we were on an Interstate and was very rude. She even hung up on me! She also told me that, because the car had a spare tire - no, a donut - we would be charged for the Enterprise Service to come out. I told her we were all seniors and would not, could not, change the tire ourselves. We wouldn't have been able to get the tire out of its hiding place! The *470 service (once we found it) was courteous. prompt and would not accept a tip even though he/we had a hard time even finding the spare. I find it interesting and frustrating that we had no way to phone the actual rental service office.
• DG

  Dagao Gao

  May 11, 2026
  3.0
  Enterprise is always my first choice of looking for a car to rent when I travel around. and always had great experience previously. This time the rental process was perfect too, great service, nice and helpful staffs, good condition car, and customer friendly renting process. I did return the car on 5/4 around 2pm(Denver time). and received a scam call same day 10pm(Denver time). ask me for the key, meanwhile left a voice message. I call back the next day to check this issue and was told there is no issue with current rental. I report this scam to the online customer service, the agent told me she will let the local manager know and I will be contacted within 24hrs. After 24hrs, no one contacted with me, so I called the local DIA number, a male staff answered the phone and said he took the note, would report to his manager, and the manager will contact me shortly. until now, one week after the scam happened, no one contact with me and response to this issue, the customer informations were sold to the scam.
• JD

  Jose Dorta

  Apr 29, 2026
  1.0
  I rented an SUV from Enterprise for a bit over a week. When I picked up the car, I didn’t notice any damage. The very next day, I spotted a sort of loose part the lower front bumper, that was difficult to notice. Since the car came from their lot, I assumed it had already been inspected and that any prior damage that I didn’t notice would have been noted. When I returned the vehicle, the employee performing the inspection immediately asked if I had taken photos before driving off. I told her no, because the car appeared fine at pickup. She said they would check the security cameras and follow up if there were any issues. Instead, I received a letter from Enterprise’s “Recovery Unit” asking for insurance claim or payment for damage, without photos. This experience shows that Enterprise does not thoroughly inspect their vehicles before renting them out. Their process relies heavily on the customer documenting everything. If you rent from Enterprise, triple-check every inch of the car, take detailed photos and videos of the exterior (especially the bumpers, wheels, and sides), and document the interior as well, before you leave the lot. Don’t assume they have your back. Extremely disappointed in their process and lack of accountability. UPDATE: reached out to their chat based support as directed by the response from enterprise.. they basically told me to call the number on the “recovery unit” letter which does not work. When I call the number and input claim number, it says not on system and hangs up. Also zero response from email after 5 days so far and no pictures of the alleged damage. Even less impressed with enterprise now.

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