Enterprise Rent-A-Car - Denver International Airport (DEN)

Reviews

• CA

  Chloe & Lulu's Account

  2 days ago
  1.0
  not sure whether the responsibility lies with the Denver International Airport (DIA) location or the Tucson International Airport location, but neither has been able to resolve a straightforward billing issue. My friend and I booked a road trip rental through Capital One Travel/Hopper and paid $453.30 upfront. However, that payment has never been properly reflected on the final invoice. I have the confirmation emails and receipts proving the payment was made. Customers should not be expected to reconcile Enterprise's internal accounting or third-party partnerships. My booking confirmation showed a total cost of $815.46. After returning the vehicle, I received a final invoice for $853.95. Instead of charging only the remaining balance, Enterprise charged the full $853.95 to a second card, in addition to the $453.30 already charged to the first card. I was ultimately charged $1,307.25 for a rental that was confirmed at $815.46. All I've asked for is a complete, itemized invoice explaining every charge and how the original $453.30 payment was applied. I first worked with Christopher at the Denver DIA location, who never responded to my repeated requests for an itemized invoice. I was then referred to Angela, the Regional Manager in Tucson. She offered a partial goodwill refund over the phone, but I explained I could not accept it without first receiving a detailed breakdown of the charges. She later sent a revised invoice showing the reduced balance, but it still failed to explain the charges or show how the original $453.30 payment was applied. I have followed up with Angela at least three times, giving ample time for a response after each request, and still have not received the documentation I requested. Enterprise has had multiple opportunities to explain these charges but has failed to provide a complete, itemized invoice and list of charges. I simply want transparent billing, an explanation of what I was charged for, and a fair resolution.
• JA

  Junaid Anwar

  3 days ago
  1.0
  I chose Enterprise specifically to avoid rental car drama, but instead, they completely ruined the end of my trip and attempted to scam me.I traveled out to Colorado for my own wedding which was already an incredibly special, high-stress week where every moment counts. When I went to return our rental car to catch our flight home, the agent completely blindsided me, claiming the vehicle had "hail damage" with dozens of dents on the roof. I was completely shocked because I didn't see a single drop of hail during my entire trip. Because I was actively about to miss my flight back, the agent backed me into a corner and forced me to sign a form, slickly telling me "it isn't an admission of guilt."Now, they have hit me with a completely BS corporate invoice! Here is the kicker: Enterprise's own repair invoice shows the car has heavy damage that perfectly matches a massive, historic metro-wide hailstorm that happened on June 1st which is days BEFORE I ever picked up the keys. They clearly failed to inspect the car after that storm, missed the dents when checking in the previous renter, and are now trying to exploit an innocent customer to foot the repair bill for their own negligence. Thankfully, my Insurance is fighting this fraudulent claim for me. But to anyone renting here: BE ABSOLUTELY TERRIFIED. They will look you in the eye, take advantage of your timeline when you are rushing to a flight, and try to stick you with pre-existing damage. I am deeply disgusted by this company and will never give Enterprise another dime of my business. Avoid them at all costs!!!!
• BK

  Beverly Kelley

  4 days ago
  1.0
  We rented through Expedia. Thought we did a good thing. Both companies have shown disappointing customer service. We rented a large vehicle, a Honda santa fe. First off all the seatbelts in the back of vehicle kept falling in between seats . My son in law found a strap that holds them in place and fixed our issue there. We found a huge nail/screw/stake in tire. Upon calling enterprise there was no compassion, empathy anything. I was told to find a tire shop on Sunday afternoon or put the spare on to drive on that. They said if you take to a tire shop we will reimburse you for repair. Not able to take to a tire shop on Sunday, nothing open within a few miles. I was scared to drive on it as it was a front tire. Monday morning I visited a tire shop less then 2 miles away in Old Colorado city who repaired tire for no fee as they did not want me driving on the spare. Upon returning vehicle and explaining everything to a young man named Griffin. He said he was going to put notes in to get us a 1 day refund . He was also gonna send an email with an upgrade on my next rental. I did recieve the upgrade email. Very disappointed in enterprise for their lack of customer service and their staff saying one thing and doing another. Instead of exploring Sunday afternoon and evening we were in our room for the afternoon and evening. After years of using Enterprise, I think it has come to an end.
• SL

  Steven Laskowski

  Jul 1, 2026
  5.0
  I’ve rented from Enterprise for quite a while now, and they continue to impress me. They have a great selection of vehicles, and the team consistently goes out of their way to make sure you’re well taken care of. Everyone is friendly, professional, and makes the rental process easy. My most recent experience at the Denver Airport location was excellent. Like all of the rental car companies in Denver, the rental facility is located a few miles from the airport, but that’s simply how the airport is set up. Enterprise has its own shuttle bus, which arrived quickly, and the driver was friendly and welcoming. The checkout process was smooth, and I’d recommend downloading the Enterprise app before you arrive. It allows you to check in and complete much of the process through the app, making pickup even faster without spending time at the front desk. On this trip, I rented an Audi Q3, which was an outstanding vehicle for the drive up to Vail and back. It handled the mountain roads and higher elevations with ease and was a pleasure to drive. I’ll definitely continue renting with Enterprise. Hats off to the entire Denver Airport team for another great experience!
• TC

  Tina Coble

  Jun 29, 2026
  1.0
  If I could leave a negative star, I would. My hotel valet lost the key FOB for the Wagoneer I rented. Enterprise Roadside Assistance required the vehicle be towed (at 9am). The local Enterprise Branch didn't have any vehicles for 5 adult passengers (our group) and told me I would have to call around to find a branch as they don't have access to the Enterprise inventory. We both knew the Denver Int'l Airport Branch would have larger vehicles, but this required manager approval & a callback - which I didn't receive. We were on a company trip with back-to-back appointments visiting venues. By 10:30am, it was too late for me to make it to the airport Enterprise branch and back (30-40 minutes each way) so I told them I wouldn't be able to do the replacement & we would need to modify the agreement to end it. Roadside Assistance said I would have to call the Denver Int'l Airport Branch directly to do so. I didn't have time to call them until 6:45pm. I called, selected customer service, waited with music then left a voicemail. I did this this multiple times through the evening. My last call/voicemail was at 3:45am before I left for the airport. I received my first phone call & voicemail from Enterprise at 9:58 am (Denver time) when I was walking through the Detroit airport to catch my next flight home. I called back and finally spoke to someone. In all of this, I was treated as the irresponsible person who lost their key FOB (not the valet at the hotel I was staying at, who actually lost the key FOB). I understand being busy and, in a hurry, as I worked many years on the phone in CSR jobs, so I do my best to be calm and understanding, but this was bad. And when I say it was bad, it was bad. The agreement was modified effective 3am on 6/26, not at 9:30am on 6/25 when Enterprise Roadside Assistance had the vehicle towed... or at 6:45pm when I left my voicemail at the Enterprise branch where I picked the vehicle up at. I was also informed that a manager called me. This was news to me. I never spoke to an Enterprise manager, and I think it's safe to say that I truly wanted to speak to an Enterprise manager. At the time that I am writing this, 9:15am on 6/29/26, I haven't heard from anyone at Enterprise. I haven't been given any details about the key FOB or the cost of the key FOB so that I can provide that to the hotel, the party who will be covering the cost. Basically, Enterprise has done everything they could do to make this experience as bad as they possibly could make it. And it's not over because I haven't received any answers about the key FOB. I need to rent a vehicle this week for work, and as a Fortune 500 company, I have to decide whether I continue using Enterprise or not. Not to mention this branch specifically. I'll be back in Denver in March to check on our booth for the conference in April... then we'll be back in Dever for the conference. Do we use Enterprise for either of these trips? Was this a 1-off or is this the stellar service that everyone receives no matter what?

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