Enterprise Rent-A-Car - Denver International Airport (DEN)

Reviews

• CK

  Christina Kalin

  2 days ago
  5.0
  We had a rough start to our Colorado trip with Enterprise, but I want to give credit where credit is due. We picked up our rental at Denver International Airport and about 45 minutes into our drive, once we got up to highway speeds, we quickly realized this vehicle should never have left the lot. The entire vehicle was rumbling and vibrating from back to front so badly that our family in the back seats could literally hear the vibration in their voices as they spoke. We immediately called Enterprise and were told we could swap the vehicle at a location in Grand Junction, which was along our route to Ouray. Unfortunately, when we arrived, that location had no idea we were coming and had no vehicles available for us. At that point, we were furious and incredibly disappointed with how our trip had started. We called the Denver Airport location again and were connected with a man named Guido. I’m not sure exactly what his position is, but his area code was from Florida, and he completely turned this situation around for us from the other side of the country. Guido arranged for a replacement vehicle to be brought all the way from Denver Airport to us in Ouray—about a six-hour drive—to make sure we were taken care of. He also took 30% off the total cost of our rental and personally followed up with us afterward. The beginning of this experience was frustrating, to say the least, but Guido’s customer service was absolutely top-notch. He took a situation where we felt like we were getting the runaround and made us feel like valued customers who actually mattered. Enterprise, the start of our experience was a huge disappointment—but Guido deserves recognition for going above and beyond to make it right. Thank you, Guido. You truly saved our rental experience and helped get our vacation back on track.
• BB

  Bri Bustos

  5 days ago
  1.0
  Extremely disappointed with my experience here and my rental wasn't even from this location. I did a car swap out at this location because the location I originally went to had only one vehicle available but said I could swap out at another enterprise. Since it was Sunday, the other locations closed early but I was told DIA stayed open 24 hrs. I called this location and specifically asked if they had a smaller SUV that I could trade out with. The guy originally said no but once I asked to speak to a manager, all of the sudden he could do it. I advised him, I'd be there shortly. I pulled up, the guy helping rental returns asked me to hold tight since I was there for something different. He never came back, after about 20 minutes of just sitting there between all of the empty cars, I finally asked for help. The person who came up was extremely rude. He said I couldn't swap vehicles. I told him that I called before hand and that I drove 30 minutes to get to this location. He gave me a hard time and I asked to talk to someone else. He said he was a manager and kept giving me a hard time. Eventually after the back and forth, he spoke to someone on his radio device. Asked me to wait there while arguing and being rude still and smirking the entire time. He pulled up in a small SUV next to me. I asked how easy would that and he wanted nothing to do with me. He stayed rude until I left the lot. I ALWAYS rent from enterprise when I go out of town but the multiple experiences I've had with enterprise this past month haven't been great and I'm really disappointed especially because I pay a good amount every time. The rental I have now was sooo dirty when i got it. It has blood spots in the back seat and other stains in the front seats. There was sand everywhere. I had to disinfect the vehicle myself and I refuse to put anything in the backseat because of what looks like blood stains. It's rather gross.
• KB

  Kelsey Brown

  Aug 28, 2026
  2.0
  I wish there was a way to review different aspects of my rental. As far as the shuttle and ease of getting a rental that went well. The computers were down so I was not able to check in off my phone so they had to do it old school with paper. As always payment and Drivers license handed over. I got my credit card back but not my drivers license this was 11:30 PM after a stressful and long travel day that made it where I needed to rent a car to make it home as I missed my connecting flight. So I was tired and didn’t catch that my drivers license was not returned till two days later when I went to use it to purchase alcohol. Needless to say that added to the stress. I called to speak to someone and was informed there is no direct line to the Denver office and I needed to submit a lost item form. I did and now I am being told I have to pay 47 bucks to have my drivers license shipped via FedEx… excuse me that is a little ridiculous. So my options are to drive back and pick it up or to donate it (who is going to donate their ID) or pay to have it mailed… so I guess word to the wise is triple check you have your documents as the people behind the desk forget to give it to you and then you are left paying to get a new drivers license and to get your old one back.
• DE

  Desert Eagle

  Aug 23, 2026
  4.0
  I have been an enterprise customer for years. Generally I have no complaints. Sometimes they don't have the exact car I want, bu then they upgrade. My Rav4 that I received in Denver was not spic and span. Was not washed before I received it, and the driver's floormat had an ugly hole in it. The staff was pleasant and efficient. I own a Rav4 and love the car. This one had badly balanced tires, so the care vibrated on the highway for our entire 6 days. Also the Dealer maintenance light came on during the first day, which I know meant that it was time for an oil change. I had to switch it off after starting each time or the speedometer readings would not illuminate. I think this should have been attended to before we rented it. Otherwise the car ran well, and I will continue to be an Enterprise customer due to numerous years of overall satisfaction. By the way, this was my first rental out of Denver. The first shuttle driver that drove us from airport to the rental was outstanding and helpful on August 17th. He helped with our heavy bags on and off the shuttle. On the day we left, the 22nd, another driver seemed like he couldn't care less. So, A- or B+ for this trip guys.
• SF

  Sonia Fernandez

  Aug 17, 2026
  5.0
  A Truly Exceptional Experience at Enterprise Rent-A-Car I’ve always had great experiences renting from Enterprise Rent-A-Car, but my most recent experience at the Denver Airport location truly stood out. I had rented a vehicle for the week, but unfortunately had to return it the very next day. With everything going on, I completely forgot to refuel the vehicle and, to make matters worse, accidentally left my daughter's house keys on the car fob. About an hour later, I realized my mistake, immediately called Enterprise, and headed back to the rental location. The team worked incredibly hard to locate the vehicle and keys in what is a huge lot. We kept running into roadblocks, but one person absolutely refused to give up: Astro. Astro was our lifesaver that day. She remained positive, friendly, patient, and incredibly kind throughout the entire ordeal. She even offered us water and snacks while continuing to help us. Nearly two and a half hours later, the keys were finally located! To say Astro went above and beyond would be an understatement. She kept my daughter and me calm and reassured us that everything possible was being done to help. We were two hours from home, had already had an incredibly challenging day, and without those keys, we wouldn’t have even been able to get into her apartment because the property manager wasn’t available. Astro, I know you kept telling us, “That’s my job,” but what you did was so much more than simply doing your job. Even while helping other customers, you continued looking and following up until those keys were found. Your patience, kindness, determination, and genuine care made a stressful situation so much easier for us. Sometimes a seemingly small act of kindness can mean everything to someone who is already having a difficult day. Thank you, Astro, for not giving up and for turning a very stressful situation into one we will remember for the right reasons. Enterprise is lucky to have you!

Frequently Asked Questions About Enterprise Rent-A-Car - Denver International Airport (DEN)