Advance Auto Parts

Reviews

• RZ

  R Z

  Sep 24, 2026
  5.0
  09/24/2026 I had a great experience with Esperanza and Loren at Advantage Auto Sales. They did a complete diagnostic on my battery, alternator, and starter, and they were extremely professional from beginning to end. They took their time, explained everything clearly, and made sure I understood what was going on with my vehicle. Their customer service was excellent, and you can tell they actually care about helping people. They were hardworking, attentive, and definitely not lazy when it came to checking everything thoroughly. I really appreciate the great service from both Esperanza and Loren and would definitely recommend them to anyone looking for honest, professional, and friendly service! ps it was raining and they still stayed professional and courteous the entire time . 5 stars ⭐️ ⭐️⭐️⭐️
• WL

  william lindsay

  Sep 11, 2026
  5.0
  They were very nice and helped me test my battery and even helped diagnose my issue that was killing the battery
• MS

  Mike Stewart

  Aug 29, 2026
  1.0
  This location has the worst service EVER! The manager is rude, and does not even listen to anything a customer has to say. Went to return and item, and it was not used just had dirt on it. He would not process the return, and said no. I stated it was not used, and he said not his problem and I can go somewhere else to shop if I didn't like it. The African American guy, the manager would not even state his name when I asked for it. To file a complaint with corporate. Thankfully we have AutoZone and Orielys down the street.. horrible!!
• AL

  Aracely Lucero

  Aug 25, 2026
  1.0
  I have had multiple uncomfortable experiences at this Advance Auto Parts location, and after my most recent visit, I feel compelled to speak up. Before I could even ask for help, an employee immediately told me, “I DON’T SPEAK SPANISH.” I was not speaking Spanish or asking her anything in Spanish. I was simply trying to get assistance while other employees were helping customers. She was standing nearby on her phone, laughing and seemingly uninterested in helping customers. Later, another Hispanic customer walked in, and before he even had an opportunity to speak, she loudly repeated, “I DON’T SPEAK SPANISH.” He and I both clearly spoke English. Hearing this happen again made the situation feel especially troubling and discriminatory. I also witnessed other employees working extremely hard while this employee remained on her phone. I asked one of the younger employees why she wasn't helping, and he made a comment about her being the commercial lead and receiving preferential treatment from management. Regardless of someone's position, customers deserve to be treated with basic courtesy and respect. If an employee repeatedly makes assumptions about customers based on their appearance or perceived ethnicity, that needs to be addressed. Advance Auto Parts needs to take a serious look at what is happening at this location. I hope management investigates these concerns and ensures that every customer is treated respectfully, regardless of their race, ethnicity, or language.
• RL

  Ryan Langley

  Aug 21, 2026
  1.0
  I should have read the reviews before coming into this Advance Auto Parts location. I live and work in this community and have several automotive businesses, so I understand the importance of good customer service and professionalism. I currently have commercial accounts with AutoZone and came into Advance Auto Parts because I was interested in expanding my options and opening a commercial account. When I arrived, several employees were busy helping customers, and there was a line. However, one employee, Harley, who I was told is responsible for the commercial department, was standing behind the counter on her phone watching TikTok while customers were waiting. The employee was extremely helpful and offered to assist me with opening the account. Since I knew he was already busy helping other customers and that opening a commercial account could take some time, I asked if someone from the commercial department could assist me. The employee called for Harley, but she did not respond. He then asked another employee to get her. That employee came back and told us that Harley was “busy on TikTok” and didn’t have time I was honestly shocked. There were customers waiting, other employees were actively helping people, and the person responsible for the commercial department was choosing to remain on social media rather than assist a customer who was specifically there to open a commercial account. I want to give credit where it is due: The employee were working hard, helping customers, and trying to keep things moving. They were professional and helpful despite the situation.

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