Land Rover Flatirons

Reviews

• JU

  James Usher

  5 days ago
  5.0
  5-Star Review for Land Rover Flatirons I recently had an experience with Land Rover Flatirons that truly deserves recognition. Daniel Dedham, Service Advisor, and Chris Castro, Sales Manager, went well above and beyond what I would consider normal customer service. What impressed me most was not only how they handled the situation, but their continued follow-up afterward. They stayed engaged, communicated clearly, and made sure everything was resolved and that I was completely satisfied. That kind of personal attention and commitment to the customer is exceptional. In my experience with automobile dealerships, it is rare to find this level of professionalism, teamwork, and genuine concern for the customer. And the vehicle itself is truly exceptional. The quality, performance, comfort, and overall experience of the Land Rover have exceeded my expectations. It has been an outstanding purchase, and the quality of the vehicle makes the exceptional service from Daniel and Chris even more meaningful. Daniel and Chris are outstanding representatives of Land Rover Flatirons. Their efforts demonstrate what a dealership can achieve when customer service is truly a priority. I would highly recommend Land Rover Flatirons. The combination of an exceptional vehicle and people who genuinely care about their customers makes this dealership stand out. In my opinion, they set a best-in-class standard that other dealerships should strive to match. Thank you, Daniel and Chris, for going the extra mile and making the entire experience such a positive one.
• JA

  Jon Alderman

  Aug 27, 2026
  5.0
  Chris J., the customer specialist, is a great guy. Guided me through optioning out for my service interval, no pressure with up sales etc just friendly education on what each package entailed. First time bringing my rig for servicing, so didn’t know what to expect the process or cost would be. Pretty transparent process. Customer Service was great, and I trust the techs did a great job as well. Showroom is not a bad place to relax, snack up and wait. Also, plenty of things to gawk over and potentially drive away with. Only advice - Book your service enough in advance to secure a loaner, I wasn’t able too, but Chris came through with getting me and the lady to where we wanted while servicing was happening. That was certainly appreciated and unexpected. He also complimented my rig, which might be LR policy … but it felt genuine nonetheless. Haha. It is pretty sweet though. No hesitation in coming back for the next service. Thanks to the whole flatiron team. Cheers, Jon A.
• DS

  Diane Stovall

  Aug 25, 2026
  1.0
  When a service is scheduled complete it. Do not make a customer drive over fifty miles, check them in, and then say sorry we’re behind and won’t be able to finish you car today. Oh and we have no loaners so we can put you in a rental. A rental that you are liable for everything, has additional charges not covered by Land Rover, and make sure to fill it up before you bring it back. Now I’ve wasted one day and I get to waste another day picking up my car when it is hopefully finished and return a rental complete with extra fees that I was not planning on paying. Ridiculous. 2 days gone. Almost $1200 for a simple maintenance and more to enterprise with gas and their fees. If this is good customer service your business is not going to survive. A simple phone call before my appointment letting me know that my work could not be completed on that day and a rescheduled appointment would have prevented this whole escapade. After being given the rental car I promptly drove back to the dealership, gave them the rental, and asked for my car back. As of this morning I am scheduling work elsewhere and I have already been charged fees by enterprise for a rental that I had for less than 15 minutes. I will definitely not recommend this dealership. And I have been a loyal Land Rover customer for almost 30 years.
• ML

  Matt Leonard

  Aug 19, 2026
  4.0
  Chris my service advisor was great. Car wash was great. I have separately worked with the parts desk and they are great as well. My feedback is around the customer experience on the service side. I brought my car in for an alignment and when booking was told they would also do a complimentary 50 (not sure the number) point inspection. The person on the phone went into detail on the inspection and got my hopes up that it is a thorough inspection. I viewed the inspection as great benefit as I like to be proactive in terms of maintaining my car. When the work was complete, I met with my service advisor to go over the results - I wanted to hear about my alignment: was it bad, were there big changes, does this explain the uneven wear in my tires, how green is everything now? I wanted to hear about my 50(?) point inspection: does my coolant need to be flushed, how is the life on my brakes, I changed my battery recently so was that test good, is the car throwing any errors, any firmware out of date? I care about my car and meeting with the experts to guide me and give me insight into how it is doing and what I can to make it better and have a long and healthy life is important to me. The mechanics have this expertise so I can't wait to hear what they have to say. Instead I got nothing. No report, no insight, no guidance. No before and after picture on my alignment of what was red, amber green for camber, toe and caster. No report on what the 50(?) point inspection tests and what the results were. Nothing. Just that they were done and the alignment was fixed and the inspection didn't find anything. <sad trombone> There is a real opportunity to make the customer experience much better. The corporate website says here: https://www.landroverusa.com/ownership/servicepromise.html COMPLIMENTARY VEHICLE HEALTH CHECK Every time you visit a Land Rover Approved Service Centre they’ll perform a complimentary 30-point** performance and safety check on your vehicle and share the results via our Video Capture system*, so you can view its condition too. They’ll also make sure that your vehicle systems are up to date and running the latest software*. I would have loved that. That would have been great. I didn't get that unfortunately. Before I hit submit on this review I logged into the Land Rover portal to check my service documentation just to make sure I didn't miss anything and to my surprise, the 35ish point inspection report was in there. It's not bad, provides tire tread measurements, brake lining measurements, and red/amber/green for everything else. That's a real missed opportunity not to go over that with customers. In my case I was waiting in the lobby area so I suspect they were trying to be nice and get me on my way as soon as possible but I didn't know to go into the portal and check that out. Suggestion for improvement, provide a similar report for the alignment or best yet, create the video and update the firmware consistent with the expectations set by LR corporate on their website. This feedback is provided to provide constructive opportunity for improvement. An alignment report is what is missing for a 5 star review. A report and a video from the mechanic would be a gushing 5 star review.
• CL

  Caleb Lassiter

  Aug 12, 2026
  5.0
  I had an absolutely amazing experience working with Amanda Montes and genuinely cannot say enough good things about her. From beginning to end, Amanda was incredibly helpful, knowledgeable, and responsive. She made the entire car-buying process feel easy and comfortable, and anytime I had a question, she was quick to respond and always took the time to make sure I completely understood everything. What impressed me most was how intelligent and knowledgeable she is about what she does. She was professional without ever making the experience feel overly formal or pressured. I never felt like I was simply being “sold a car.” Instead, I felt like I was working with someone who actually cared about making sure I was comfortable with my decision and had a great experience. Amanda was patient, attentive, honest, and genuinely enjoyable to work with. Buying a vehicle can sometimes be stressful, but she went above and beyond to make the entire experience a positive one. If you’re looking for someone who is knowledgeable, dependable, responsive, and truly cares about her customers, I would highly recommend asking for Amanda Montes. She represents exactly what great customer service should look like, and I wouldn’t hesitate to work with her again in the future. Thank you, Amanda, for making this such a great experience!