AutoZone Auto Parts

Reviews

• AW

  Anona Weaver

  4 days ago
  5.0
  David P. was so helpful and honest! Appreciate the help!
• RA

  Ryan Allen

  Apr 29, 2026
  5.0
  always been good to me
• JA

  Jeff Alfrey

  Mar 22, 2026
  5.0
  Great people & helpful
• RA

  Richard Arbuckle

  Mar 15, 2026
  5.0
  Very Helpful staff.
• IH

  Ian Highley

  Mar 8, 2024
  1.0
  The store closest to me has closed, so I visited this location to swap out a cracked 19mm 3/8 Duralast socket via (lifetime)warranty. Autozones website clearly states that warranty replacements are to be done in store. The manager on duty told me that I would have to contact the manufacturer for warranty issues, and then followed up with the requirement of a receipt. I began to feel treated like a theif/scammer. I explained that I bought the socket set close to 15 years ago but I’m sure my AutoZone account has kept track of that so feel free to pull it up. She would not do this as she was too busy eating lunch for the entire encounter. I went home and logged into autzones websites to verify the purchase record. I found it and emailed customer service. I was apologized to and told I would be contacted by a regional manager within 48 hours. They never contacted me. I visited another location and my socket was exchanged immediately with no receipt required. Just my ID and phone number. I have had a few other warranty issues over the years and never been treated like a thief. I wish they contacted me and discovered an opportunity to better train the manager on duty. I was a loyal AutoZone customer for 25 years but now I’ll be taking my business to advanced auto parts.

Frequently Asked Questions About AutoZone Auto Parts