Valvoline Instant Oil Change

Reviews

• CP

  Christine Polliard

  1 day ago
  5.0
  A special shout-out to Cam and Ruben! They were both incredibly personable, knowledgeable, and professional. They took the time to clearly explain the services my vehicle needed, why they were recommended, and what was most important to address. I really appreciated that they answered my questions thoroughly and made sure I understood everything without ever making me feel pressured. Their honesty and ability to explain the recommendations in a straightforward way made me feel comfortable and confident in the decisions I was making. Their friendly approach and excellent customer service made the entire experience even better. Thank you, Cam and Ruben, for going above and beyond!
• BM

  Beth McMullen

  Aug 26, 2026
  3.0
  I was told that my reverse lights were out and was asked if I wanted them replaced. I said I did and then was told that they could not replace them due to the location of the lights in my car. That was disappointing. Also, while the team was checking items in my engine compartment, they accidentally knocked off the cover to my brake fluid reservoir, and it fell down inside the engine compartment. After they collected my phone number and told me they would call me when the replacement came in, I was about 2 blocks away and got a call and was told that it would be better to return and they would have someone bring one to the shop now and they could put it on now, it would be safer this way than to drive around with it off. So, I turned around and when I got back to the store it turned out that I had to wait another 40 minutes! So, my 15min express oil change had now turned into over an hour plus process. I was very disappointed and I was only given a code for $25 dollars off an oil change. I think I should have been given at least a free oil change for my inconvenience.
• SJ

  Shondel Johnson

  Aug 26, 2026
  5.0
  Crew was very great at introductions and instructions to start. It was really great to stay in the car and experience what they are testing and looking at. Very easy to ask questions. Had a great experience.
• DC

  Donnie Chapman

  Aug 19, 2026
  1.0
  Wife went in for an oil change at lunch. Two techs and the manager couldn’t figure out how to get the air box back together on a 2008 Camry. Wasted 30 minutes of time. They didn’t have the bolts seated properly and told us to buy new bolts. Guess I’ll stick to DIY. Hopefully they paid more attention to what type/weight of oil they used than taking the air filter out (to try to sell one for double).
• KO

  Kaylee Overley

  Aug 14, 2026
  5.0
  Zhi walked me through everything they were doing and testing. He was extremely friendly, polite, and professional, and I really appreciated how respectfully I was treated and how much care he took with my vehicle. He was able to provide me with a printout of the services my car will need and the estimated costs, which was incredibly helpful so I can plan and save for my next visit. They were also super fast! My kids and I didn’t even have to get out of the car, which was absolutely amazing. No more waiting for hours trying to keep the kids entertained just to get a simple oil change! Thank you, Zhi, and your coworkers, for such a wonderful experience. I actually look forward to my next visit!