Whistle Express Car Wash

Reviews

• JC

  Joclyne Covert

  Aug 20, 2026
  5.0
  Overall great experience with Whistle Carwash, Dj was very helpful! Got my car clean and great customer service
• SW

  Shawn Williams

  Aug 20, 2026
  5.0
  Reason for my five stars is the location is convenient for me the customer service is great Dj was very knowledgeable at answering questions that I about the wash and membership overall my experience was great
• MJ

  Morgan Juarez

  Aug 20, 2026
  5.0
  Good car wash, close to home, Dj was nice and I love that there are towels and stuff to clean inside the car
• BJ

  Brett Johnson

  Aug 6, 2026
  1.0
  This car wash’s customer service is horrific. You cannot speak with anyone who has the authority to resolve problems, and the local employees repeatedly told us they had no power to help. My wife was double charged for what we were told was a fleet membership. When we requested a refund for the duplicate charge, we were then told they don’t even offer fleet pricing unless you have 15 or more vehicles. That completely contradicted what we had been told when we signed up. To make matters worse, because our membership was never set up correctly, I was told my membership had expired and ended up purchasing a separate annual membership for my truck. We later discovered this should never have happened because the original account issue had never been resolved. We spent weeks trying to get someone to fix the problem, but every attempt led to another dead end. The managers referred us to corporate, corporate referred us elsewhere, and no one took ownership or followed through. If you’re considering an unlimited membership, be aware that if something goes wrong, getting it corrected can be extremely frustrating. We ultimately canceled our membership and took our business elsewhere.
• JN

  James Nelson

  Jul 30, 2026
  1.0
  Absolutely unacceptable experience and even worse claim handling. At the Santa Fe Location: Before entering the wash, I specifically told the attendant that my Jeep had a roof rack and fly-rod carrier. He assured me that he activated the roof-rack setting designed to keep the overhead wash arm raised and directed me to proceed. The arm still came down, grabbed the carrier, lifted it off the roof, and caused the vehicle to jolt. I personally watched it happen through the windshield. The attendant acknowledged that the arm did not stay raised as intended. He then tried the setting again, and the equipment started coming down a second time, forcing them to stop the wash again. My roof-rack system and carrier were damaged, and one of the four rubber stoppers from the wind guard is still missing. I provided photographs, video, the control-screen evidence, and a detailed incident report. Instead of addressing the equipment failure or their employee’s statements, Whistle Express denied the claim simply because the damaged equipment was “aftermarket.” They did not meaningfully address why the arm came down after their employee activated the roof-rack control and told me it was safe to proceed. I had used this same wash multiple times with the same rack and never had an issue until this equipment failure. Their response has been dismissive, incomplete, and extremely disappointing. I would not trust this location with any vehicle that has a roof rack or rooftop accessory, and I would not expect fair treatment if their equipment causes damage.

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