GB
Gary Bircham
Oct 2, 2026
Our experience with Les Schwab was outstanding, especially considering the situation we were in.
We had two passenger-side rear dual tires blow out on our 32-foot rental RV while traveling on E-470 near Jewell Avenue. We immediately contacted the premium roadside-assistance service provided through our RV rental. What followed was several hours of frustration. Two different vendors were supposedly dispatched, but neither ever arrived, and one had quoted us an extremely high price of approximately $463 per tire plus $252 per hour for labor. After repeated delays, cancellations, long periods on hold, and ultimately being disconnected while asking for a supervisor, we were still stranded.
At that point, I called Les Schwab myself, and the difference was remarkable.
Daniel at the service center was professional, responsive, and immediately gave us confidence that someone was finally taking our situation seriously. After everything we had already been through, simply dealing with someone who was competent, straightforward, and genuinely interested in helping us was an enormous relief.
Antoine, who came out to perform the roadside service, was equally impressive. He arrived, took care of the problem, and got us safely back on the road. His professionalism and willingness to come out and help us after we had already spent hours stranded made a very stressful situation much easier to deal with.
Daniel and Antoine represented Les Schwab exceptionally well. After hours of getting nowhere with the roadside-assistance company, Les Schwab showed us what good customer service is supposed to look like: responsive, dependable, professional, and focused on solving the customer’s problem.
When you are stranded beside a highway with a large RV and two blown tires, you quickly learn which companies and people you can rely on. Les Schwab earned our trust that day, and Daniel and Antoine deserve particular recognition for the way they handled our situation.
Based on this experience, I would not hesitate to recommend Les Schwab to others, and they will absolutely be one of the first companies I call if we ever need tire service again.