Enterprise Rent-A-Car

Reviews

• OL

  One love

  3 days ago
  1.0
  This place is all bad employees are lazy need to be shut down
• JW

  John Warren

  Oct 5, 2026
  2.0
  Couldn't rent a car here because I don't use credit cards.....very poor business
• TW

  Trudee Walton

  Sep 29, 2026
  5.0
  Always a great experience with Enterprise! I never use anyone else because of the customer service here
• AN

  Andrew Novak

  Sep 9, 2026
  1.0
  Absolutely ridiculous and limited branch that doesn't follow the guidance posted on the main enterprise website. At first said they wouldn't accept any paper license (temporary) but then told them what their website said and then it became well we only take California temporary. Then they know nothing about other states. Wouldn't accept a military ID or any other forms for identity validation like it said is needed on their website. Driver's license number apparently can't be looked up (it's a real ID). They also didn't have the vehicle that was confirmed for me. Nice people, incredibly stuck in bureaucracy and can't solve any problems without blaiming other people. Wouldn't recommend even a little bit.
• MP

  Marchai Powell

  Aug 28, 2026
  1.0
  I am extremely disappointed with my experience at this Enterprise location, particularly with the customer service I received from Rebecca. Rebecca came across as extremely rude and passive-aggressive. While there was a long line of customers waiting, she repeatedly made comments out loud and would follow them with a laugh, which felt like an attempt to disguise the fact that the comments were inappropriate. Everyone could clearly see that the location was busy and that there was a line, but the way she handled the pressure only made the environment more uncomfortable. When it was my turn to be assisted, I expressed concern that the vehicle I was being offered was dirty. Instead of simply addressing my concern, Rebecca became defensive and accused me of being rude because of the way I was speaking to her. This was especially frustrating because she had been making slick and passive-aggressive comments throughout the interaction, but then portrayed herself as the one being treated poorly when I spoke up about the condition of the vehicle. Based on my experience, Rebecca does not appear to handle pressure or customer concerns well. The cleanliness of the vehicles was also disappointing. The vehicles that were offered to me were dirty and not what I would consider acceptable for a rental vehicle. I have rented from other Enterprise locations as well as other rental car companies, and the vehicles have generally been clean and up to standard. This was my first time personally renting from this particular location, although I previously had a rental through them as part of an insurance claim. I decided to give this location another opportunity because I was offered a deal following an issue with my previous experience. Unfortunately, this visit left me feeling that these problems may simply be representative of the customer service and standards at this location. I will also be following up with USAA regarding my experience, especially since this location is being utilized in connection with their customers. Customer service should remain professional even when a location is busy. Customers should be able to raise a legitimate concern about the cleanliness or condition of a rental vehicle without being met with passive-aggressive comments, defensiveness, or being made to feel as though they are the problem for speaking up. After being rude she told me she did not feel comfortable doing busy with me. Glad I really don’t need the vehicle.

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