Safelite

Reviews

• IK

  Irene Kamal

  1 day ago
  1.0
  During the replacement of my windshield, my vehicle’s paint was scratched. The technician, Jose, acknowledged the issue and informed me that the manager, Mr. Lopez, would contact me to address the damage and discuss a resolution. Unfortunately, I have not received any follow-up communication. I am disappointed by the lack of follow-through and would appreciate a prompt response and an appropriate resolution to repair the damage caused during the service.
• AS

  A-Hamid Sukar

  6 days ago
  1.0
  Disappointing Experience – False Promise of a Discount I had a very disappointing experience with Safelite. I originally scheduled my appointment for 4 PM and went in to pay my deductible. While I was there, I asked the employee at the front desk if they offered mobile service. He said yes, but after checking my vehicle, he told me mobile service was not available for my car. He then asked if I would be willing to reschedule my appointment and offered me approximately $100 off if I did. I agreed and rescheduled for Friday morning. When I dropped off my car on Friday, I reminded him about the discount he had promised. Suddenly, his response changed to, “We don’t usually give discounts, but I’ll see what I can do.” My question is, why offer me a discount in the first place if you weren’t going to honor it? He had mentioned that they closed at 5 PM and that the replacement would take about two hours. How is it my fault that my original appointment was scheduled too close to closing time? If that was an issue, they shouldn’t have offered me a 4 PM appointment. When I returned to pick up my car on Friday, the employee was conveniently not there. The lady working next to him took my information and promised someone would call me about the discount. I never received a call. The bottom line is that I changed my schedule based on a promise made by their employee, and Safelite failed to honor that promise or even follow up. This feels like a dishonest way of dealing with customers. If they needed me to reschedule, they should have simply explained that instead of offering a discount they had no intention of honoring. My advice: Be very careful with promises made by employees at this location. Don’t rely on verbal offers unless you get them in writing. I would not recommend this location based on my experience.
• MR

  Matt Royed

  Sep 30, 2026
  5.0
  Setting up service was very simple and fast. Repair date was within 1-2 days of request for repair. Service was very accommodating, fast, and well done.
• JB

  Jacob Benoun

  Sep 26, 2026
  5.0
  They did excellent work and genuinely went above and beyond. I had a dash cam mounted at the top of my windshield with wires I'd been meaning to hide away. Not only did they replace the windshield perfectly, they reattached the dash cam and tucked the wires away too. It looks clean and professional, the extra effort didn't go unnoticed.
• LP

  Lewis Pedigo

  Sep 19, 2026
  5.0
  So impressed. Rachel and Manny are what a business hoped their customers will see as a reflection. Rachel’s due diligence went above and beyond and Mannys knowledge proved he was correct from the start. They were professional, polite, informed and proactive. They deserve to be acknowledged for making Safelite look really good.