Enterprise Rent-A-Car

Reviews

• CG

  Carlos Garcia

  3 days ago
  5.0
  Exceptional help from the staff especially Tamana S. From the North Main location! I got a rental for a couple days on Oct 2. And the manager as well as Tamana were bother extremely helpful and assisted me which made everything go smoothly. Would definitely want Tamana to assist me with my future rentals.
• SZ

  Shelbee Zoe

  Oct 4, 2026
  1.0
  I reserved a vehicle but was unable to pick it up due to the company’s payment policy. I then spent about 45 minutes on the phone obtaining the additional documentation required, only to be promptly ignored by the staff for another 20 minutes after returning. It seems they strongly prefer credit cards and are unwilling to assist customers attempting to use debit cards. On top of that, staff appeared to prioritize answering phone calls over helping customers who were physically waiting in line. If corporate chooses to understaff its locations, they should really consider having an offsite support center to handle phone calls and customer issues rather than leaving in-person customers waiting unattended.
• UM

  UK MedicFRCS

  Sep 30, 2026
  4.0
  Everyone is amazing! Excellent 10 stars! Thank you Hannah!!
• BB

  Bb

  Sep 27, 2026
  4.0
  My experience at Enterprise started off very disappointing, but thankfully ended on a much better note. When I initially spoke with Sydney, I was told the deposit would be $100. However, when I arrived at the branch, Hannah, who identified herself as the branch manager, told me the deposit was $200. My mother-in-law had given me her card because the insurance is under her name. In front of other customers, Hannah pointed out, “This card isn’t in your name.” I explained that it belonged to my mother-in-law, but instead of professionally explaining the policy, her response and tone came across as rude and condescending. She then told me, “You can use a debit card if you have one.” I found the “if you have one” comment unnecessary and disrespectful. I chose not to argue. I left, collected myself, and returned with my debit card. When I came back, Hannah clearly saw me but did not acknowledge me. I stood waiting while customers who arrived after me were assisted, and I was not acknowledged until I finally spoke up. Thankfully, Evan stepped in and completely changed my experience. He was professional, respectful, patient, and extremely helpful throughout the entire process. Evan demonstrated exactly how a customer should be treated, and I truly appreciate the service he provided. I also want to recognize Griffin, who assisted me when I returned the vehicle. He made the checkout process fast, easy, and stress-free. Thank you, Evan and Griffin, for your excellent customer service. Unfortunately, my interaction with Hannah was the complete opposite. As a branch manager, I expected a much higher level of professionalism, respect, and customer service.
• EH

  E H

  Sep 22, 2026
  5.0
  Griffin and Evan are very attentive and helpful representatives; I definitely recommend this branch—everyone is excellent.

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