Valley Hi Toyota

Reviews

• HR

  Haydee Ruiz

  5 days ago
  5.0
  I loved our sales guy Ivontae! He had the prefect approach for our family. From start to finish, he was always attentive, considerate, matched our energy and advocated for us. Normally, sales pressure customers regardless of the need. This was never an issue with Ivontae. Even meeting everyone else from managers to finance was a great experience.
• JM

  Joseph Martinez

  Oct 8, 2026
  5.0
  Jeremy Nunez-Hernandez was awesome, he was professional and knowledgeable. He greeted me as soon as I came onto the lot and found me the Tacoma i always wanted. The whole staff was great, the building was clean and well lit and had a great atmosphere. The finance associate was also amazing!
• JJ

  Josh Juneau

  Oct 3, 2026
  1.0
  Horrible service. Can't talk to a manager. Terrible communication. The worst service department I have ever deal with. Then they had the nerve to charge me for diagnostic. Stay far away from this place. Save yourself the headache. If your car needs service go somewhere else.
• AM

  Angela Mcwilliams

  Sep 25, 2026
  5.0
  We have been looking at purchasing a Toyota Crown Signia for about 6 months now. We chose to go to Valley-Hi Toyota because we want to support our local businesses and employees. They were able to compete with other Southern California dealers. Our sales representative was Jim who was an old salt and a straight shooter. We loved him for that! Ron, in finance department, is amazing and full of warmth as well as comedic relief through many a signature. In my family we keep our cars a very long time and truly revere Toyota for being vehicles that repeatedly stand the test of time but also safety. We are very happy with our purchase and the service department waiting area is also something that I believe has great amenities compared to others. They provide very comfortable seating, work spaces, television, coffee, cappuccino, latte machine, bottled water, snacks etc.
• MM

  Maria Moreno

  Sep 17, 2026
  1.0
  If I could give Valley Hi Toyota zero stars, I would. Unfortunately, one star is the lowest option. My overall experience was extremely disappointing. I felt like there was very little effort made to actually help or discuss my concerns. What was especially frustrating was that I specifically asked them not to do something with the vehicle, and they did the exact opposite. When I brought my concerns to the manager on site, Mike, his response was simply, “All I can say is sorry.” While an apology is appreciated, I expected more effort to actually address the situation or find a solution. I also had an unpleasant experience with Alex in finance, who made the comment, “Oh, you Temecula people are so mean.” I don’t feel comments like that are appropriate when you’re dealing with a customer who is already frustrated and trying to resolve an issue. Overall, I left feeling like the priority was making a sale rather than providing good customer service and listening to the customer. This experience was frustrating from start to finish. Would I purchase another vehicle from Valley Hi Toyota? No. Based on my experience, I would not return or recommend them.

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