Valley Hi Toyota

Reviews

• AV

  Adrian Vindas

  3 days ago
  1.0
  I took my vehicle to Valley Hi Toyota for a simple oil change, and unfortunately, the quality of the work was unacceptable. After leaving, I discovered that the bolts securing the lower cover underneath the vehicle, around the oil filter area, were not properly fastened. The cover eventually fell off, and I also noticed that one of the screws was missing. What makes this even more frustrating is that I waited over 6 hours for a basic oil change. After waiting that long, I expected the job to be done correctly and for everything to be properly secured. It honestly appears that the technician rushed through the job despite having more than enough time to do it right. An oil change is routine maintenance, and I shouldn't have to worry about parts falling off my vehicle because something wasn't properly fastened. Valley Hi Toyota needs to do better when it comes to quality control and attention to detail. I brought my vehicle there expecting professional service, and this experience was extremely disappointing. I would strongly recommend checking your vehicle carefully after having service done here.
• TR

  Trina Royalty

  Aug 23, 2026
  1.0
  We had a bad experience, unfortunately it may have been our fault as we went in tired after a long day because I had told them we were coming and didn't want to back out. We went in thinking of getting a used Toyota Highlander it would have been more in our price range, we also had a down payment and excellent credit. Well we got talked into a new car as they kept saying a used car wasn't a good choice a​nd while they worked with us the next day to lower the payments some, we will be still struggling until we can turn this one in for a used one later on. We also did research and found out we got into a bad deal and it was too late to get out of the deal. We just felt we were a little scammed into this deal being we were tired that night and also felt we were taking there time, very rushed. Forsure not the family feel we wanted when getting a car. I wouldn't recommend. It was a very big decision and we got stuck in this deal. I hope Noone else gets stuck as we did. I wish we would have walked away when we had the chance....
• JA

  Jose Aguilar

  Aug 22, 2026
  1.0
  1-Star Review — Valley Hi Toyota I’m extremely disappointed with my experience at Valley Hi Toyota. One of the door locks on my 2021 Toyota Camry stopped working, so I called the service department to find out how to get it repaired under my extended warranty. The representative I spoke with told me that I needed to bring the vehicle to Valley Hi Toyota because that was where I purchased it and that my extended warranty was only valid there. I explained the issue and was told the earliest appointment available was 12:20 PM. The dealership scheduled the appointment for me and specifically told me that 12:20 would not be a problem and that they would still be able to take care of the repair. I relied on that information and made the trip there today. When I arrived for my appointment, I was then told that 12:20 was too late and that they needed the vehicle there by 9:00 AM. I asked why I was given a 12:20 appointment if they needed the vehicle by 9:00 AM. The response was that she had no idea why the appointment had been scheduled that way and that there was nothing she could do. Then, instead of trying to resolve the situation, I was told I should just go to another Toyota dealership because I could get the warranty work done elsewhere. That directly contradicted what I was told when I originally called, when I was specifically told that I needed to come to Valley Hi Toyota because that’s where I purchased the vehicle. This wasn’t a situation where I showed up late or failed to follow instructions. I showed up at the exact appointment time Valley Hi Toyota gave me, after being told that time was acceptable. Their own scheduling and communication failures resulted in me making a completely unnecessary trip and losing a significant portion of my weekend. I understand that mistakes happen, but the frustrating part is that nobody took responsibility for this one or made any real effort to fix the problem. I simply got sent away after following the instructions their own service department gave me. Very disappointing experience, especially for a dealership where I purchased my vehicle and expected better customer service.
• LD

  LETICIA DAVIDSON

  Aug 16, 2026
  4.0
  I wanted to update my original review because Valley Hi Toyota did make an effort to address my concerns. After I expressed how disappointed and uncomfortable I was with how everything happened, the dealership contacted me and offered to make things right. They even gave me the option to bring the vehicle back if I ultimately decided that was what I wanted to do. After considering everything, I decided to keep the RAV4. I do appreciate that they reached back out to me, listened to my concerns, and made an effort to resolve the situation rather than simply leaving things as they were. My original experience was stressful, and I still feel that there were things that could have been handled better and communicated more clearly from the beginning. However, I also believe in giving credit when a business makes an effort to correct a situation. I appreciate Valley Hi Toyota following up with me and trying to make things right. I’m hoping that moving forward, my experience with the dealership will be a much more positive one.
• SS

  Sim Sandhu

  Aug 10, 2026
  1.0
  Extremely disappointing experience with this dealership, specifically service advisor **Jose Garcia**. I brought my car in for an oil change and, more importantly, a safety concern. My vehicle had front-end damage that disabled the cruise control, and on two previous occasions my car continued trying to move while stopped even though my foot was on the brake. Since the cruise control became disabled, the braking issue had not happened again. I clearly explained that I wanted the braking issue evaluated, the cruise control/front damage assessed, and an estimate for the necessary repairs. I dropped my car off around 7:20 AM. By 12:30 PM, I was being charged approximately **$200**, yet I had received almost no communication about what was actually done. I was given no repair estimate, no clear explanation of the cruise control issue, and no meaningful recommendation for what I should do next. I called the dealership **SIX TIMES** trying to get an update and was repeatedly sent to voicemail. When I finally reached someone and explained the lack of communication, I was transferred to Jose and again sent to voicemail. I eventually had to have a family member drive me back to the dealership just to find out what was happening with my car. When I spoke with Jose in person, I still could not get a clear explanation of what they had investigated or what my next steps should be. I was simply expected to pay approximately $200 and handed me a diagnostic report telling me thats all they did. After paying and getting my car back, I discovered that **my check-engine light was now on when it had NOT been on before I brought the car in. My dash camera had also been turned off and unplugged.** When I immediately brought the warning light to Jose's attention, he dismissed my concern and blamed it on the already-known cruise control malfunction rather than investigating why the light was now on. Because I still had no answers, I went to **AutoZone and had a diagnostic scan performed for FREE. Their scan showed a fault involving my Anti-Lock Braking System (ABS).** This is what makes this experience so frustrating. I specifically brought my vehicle to the dealership because I had experienced abnormal braking behavior. I paid approximately $200 and was given essentially no useful recommendation regarding the braking concern, yet a free diagnostic elsewhere identified an ABS-related fault. I understand that diagnostics cost money and that not every intermittent issue can be reproduced. What I don't accept is paying approximately $200 while receiving almost no communication, no repair estimate, no clear next steps, and having to call SIX times and eventually show up in person just to get information about my own vehicle. **I strongly recommend avoiding Jose Garcia as a service advisor.** Based on my experience, his communication was extremely poor, my concerns were dismissively handled, and I did not feel that a potentially serious safety issue was treated with the professionalism it deserved. I came to a dealership expecting dealership-level expertise and service. Instead, I paid approximately $200, left without answers, and learned more from a free diagnostic afterward than I did from the service I paid for. Completely unacceptable.

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