Honda Van Nuys

Reviews

• JS

  Jatziri Sandoval

  6 days ago
  5.0
  We want to thank Charles Martinez for taking the time to show us several vehicles and all its features. We test drove two Hondas that we were really interested in the HR-V Sport and the CR-V. We made the choice to with the HR-V Sport. We are really happy with our selection as our family is growing and we wanted a vehicle that would provide us more comfort and safety. Charles made our visit here very welcoming and he helped us get the car we were looking for with our budget in mind. We highly recommend him if you’re interested in purchasing a new vehicle here at Honda of Van Nuys.
• JM

  Jason M

  May 13, 2026
  1.0
  My wife and I had one of the worst dealership experiences we’ve ever had at Van Nuys Honda on April 11, 2026. Before visiting, my wife spoke with a salesperson named Edgar about a vehicle advertised online for around $24,999. She was specifically told the price was negotiable, so we made a noon appointment and came in expecting a normal good-faith negotiation. When we arrived, Edgar was nowhere to be found and we were handed off to another salesperson, Gary, who took us on a test drive. Afterward, we were suddenly told the advertised online price was off and that the actual price should have been closer to $28,000. We were also told they could maybe get closer to the advertised price only if they removed features that were included in the listing, including an aftermarket alarm system. At that point it became obvious the online pricing was just being used to get people into the dealership. Even worse, the General Sales Manager, Darin Lawrence, got involved and was extremely rude and confrontational when we questioned the pricing tactics. The situation escalated when my wife held onto a worksheet that had her personal information on it, including DMV/address information, because we no longer trusted the dealership to handle it appropriately. Instead of handling the situation professionally, Darin aggressively ripped the paper out of her hands in a way that almost knocked her over. He even admitted they use list the prices lower to get people to come in. What a waste of time. He then refused to shred the document in front of us and threw it into what he claimed was a locked shred bin. We left shocked by the entire interaction. We’ve negotiated for cars before — that’s normal. Misleading pricing, aggressive behavior, and threats involving customer personal information are not. I later attempted to contact dealership management and never received a response. Added 5/18 - I appreciate the dealer owner posting the reply and offering to connect. however, I tried to contact the General Sales Manager a couple days after the incident, prior to posting the review in an attempt to resolve it, but after emailing them from their website received no response from Mr. Sobel.
• LS

  Lilach Solomon

  May 7, 2026
  5.0
  Tony provides exceptional customer service every single time I come in. He always makes me feel at home and takes care of everything with genuine kindness and professionalism. It’s rare to find someone who truly goes above and beyond the way Tony does. His positive attitude, attention to detail, and welcoming energy make every experience amazing. Thank you, Tony, for always making customers feel valued and appreciated. Your outstanding service never goes unnoticed!
• KN

  Kero Nabil

  May 4, 2026
  1.0
  I recently purchased a vehicle from this dealership, and while the buying process seemed smooth at first, I’m very disappointed with what happened after. Before finalizing the purchase, I specifically asked multiple times about getting a second key for the car, and I was clearly told that it would be provided. This was important to me and part of why I moved forward with the deal. Now, after the purchase, I’m being told that used cars usually don’t come with a second key, and they are refusing to honor what was promised. This is very frustrating and feels misleading. I am currently trying to resolve this directly with the dealership, but if this is not handled properly, I will escalate the issue to Honda corporate and file formal complaints. I hope they take responsibility and fix this situation
• KH

  Krystal Lynn Hedrick

  Apr 25, 2026
  1.0
  ZERO STARS if that was an option. Re: KRYSTAL L. HEDRICK VS AMERICAN HONDA MOTOR CO., INC. A screenshot of a court document with a case number is provided for validation. I have gone out of my way to write reviews to promote individuals and businesses, and avoid writing those that are less than, however I've made an exception for this one in light of looking out for others with the hope that they can avoid experiencing what I've had to endure for going on over four years now. After fighting a lemon law case and winning, the situation has persisted because Honda Van Nuys owes me a refund of which it refuses to pay. More specifically, on Thursday, March 19, 2026 at approximately 12:30 p.m., Marina Cortez confirmed via phone that the check was erroneously sent to Honda Financial instead and that they need to get their money back first, and despite saying she'd provide an update by Monday of the following week, has blown me off for over a month. The lack of integrity and grave unprofessionalism with this company and its people are disgraceful. The following is a excerpt from my LinkedIn post earlier this year: "For 3 years, 9 months, and 6 days, I tolerated and fought the circumstances of a lemon law case, and, I WON. The win, however, did not come without a fight. ... The experience consisted of: • lies for financial gain (the stereotype of car salesmen and dealerships); • indignant treatment and outright declinations for help by a rotation of advisors across multiple dealerships’ service departments in pursuit of solutions never found despite timely reporting and being under warranty, and having photo and video evidence, and witnesses (including a service advisor himself); • living with the fear of the vehicle crashing at up to highway speeds due to persistent dashboard warnings and failing mechanics, and • the latter also left me stranded for hours on different occasions in the hot sun and in the middle of cold nights; • chronic body pain from the structurally unsound driver’s seat; • being followed by private investigators; • countless resources wasted; • etc. ... This vehicle was brand new and showed no signs of malfunction during at least two test drives prior to being purchased." Go elsewhere if you're car shopping, proceed cautiously with any dealer, require an extended test drive on an open highway for a vehicle you're seriously interested in (not an option I was given), and max out the warranties when purchasing. Cc: California Consumer Attorneys P.C. - The Lemon Firm