Honda Van Nuys

Reviews

• JC

  Joseph Caquias

  2 days ago
  5.0
  The salesman that worked with me, Robert Mai, Was excellent, very knowledgeable, and very honest. I’ve never had a car salesman help me and work with my budget as great as he did. Super helpful and he made the entire process more bearable. The dealership itself was also very clean and the other sales reps around the building were extremely nice as well.
• JM

  Janet Mendoza

  3 days ago
  5.0
  The service advisor who helped me before wasnt there so I was assigned to Miguel Cuenca. I was there to get the service code 5 (replace engine coolant) along with recall on a software update. I was originally quoted that it may take up to 5 hours but I was surprised that it didnt take 2 hours even. I prefer going to Honda Van Nuys now compared to other dealerships. And next time I trade in my CRV to get a new CRV, I will definitely go here instead
• HM

  Hannah Mangum

  Aug 24, 2026
  1.0
  We recently purchased a used 2025 Honda CR-V from Honda of Van Nuys, and unfortunately, we are extremely disappointed with our experience. Our salesperson was Robert. When we purchased the vehicle, there was a different scent inside the car, which we assumed was from the dealership detailing it. Now that we have had the car for a little while and that scent has worn off, it has become very clear that the vehicle has a significant cigarette smoke odor. The smell is especially strong and unbearable when the car gets hot. We have a brand new baby, so had we known that the vehicle had been heavily smoked in, we absolutely would not have purchased it. The vehicle was slightly discounted, and we were specifically told that the lower price was because it had been sitting on the lot for a while. At no point during the purchase process was the cigarette smoke odor or apparent smoking history disclosed to us. We reached out to the dealership about the issue and received no response. We are incredibly disappointed that something this significant was not disclosed before the sale, particularly when we were given a different explanation for the discounted price. We expected much better transparency and customer service from a Honda dealership, especially after making such a major purchase.
• AJ

  Alphonso Jones

  Aug 24, 2026
  5.0
  I was greeted by friendly service members and they were very professional in keeping the car line safe and moving! They acknowledge every car in a timely manner! I have 3 Honda vehicles and I can say by experience that Van Nuys Honda is the Best!!! They go out of their way to meet and exceed From start to finish! They also have the nicest, cleanest waiting area that I have seen! The coffee, doughnuts and water station is next level!!!!
• JI

  Jay Ingz

  Aug 20, 2026
  5.0
  Exceptional Service by Tony Castro! Had an amazing experience at the Honda dealership service center in Van Nuys, CA. Tony Castro provided absolute excellence in customer service and professionalism!I brought in my Honda Element, and Tony went above and beyond. He took the time to clearly describe and explain everything to me. He detailed exactly what repairs needed immediate fixing, what parts were still in good shape, and what items I should keep an eye on down the road.He gave me complete peace of mind by telling me what to look out for while driving and explicitly told me to come right back if any issues or questions came up so they could check it out immediately. THANK YOU Mr. Castro!!!