Honda Van Nuys

Reviews

• JM

  Janet Mendoza

  2 days ago
  5.0
  The service advisor who helped me before wasnt there so I was assigned to Miguel Cuenca. I was there to get the service code 5 (replace engine coolant) along with recall on a software update. I was originally quoted that it may take up to 5 hours but I was surprised that it didnt take 2 hours even. I prefer going to Honda Van Nuys now compared to other dealerships. And next time I trade in my CRV to get a new CRV, I will definitely go here instead
• HM

  Hannah Mangum

  Aug 24, 2026
  1.0
  We recently purchased a used 2025 Honda CR-V from Honda of Van Nuys, and unfortunately, we are extremely disappointed with our experience. Our salesperson was Robert. When we purchased the vehicle, there was a different scent inside the car, which we assumed was from the dealership detailing it. Now that we have had the car for a little while and that scent has worn off, it has become very clear that the vehicle has a significant cigarette smoke odor. The smell is especially strong and unbearable when the car gets hot. We have a brand new baby, so had we known that the vehicle had been heavily smoked in, we absolutely would not have purchased it. The vehicle was slightly discounted, and we were specifically told that the lower price was because it had been sitting on the lot for a while. At no point during the purchase process was the cigarette smoke odor or apparent smoking history disclosed to us. We reached out to the dealership about the issue and received no response. We are incredibly disappointed that something this significant was not disclosed before the sale, particularly when we were given a different explanation for the discounted price. We expected much better transparency and customer service from a Honda dealership, especially after making such a major purchase.
• AJ

  Alphonso Jones

  Aug 24, 2026
  5.0
  I was greeted by friendly service members and they were very professional in keeping the car line safe and moving! They acknowledge every car in a timely manner! I have 3 Honda vehicles and I can say by experience that Van Nuys Honda is the Best!!! They go out of their way to meet and exceed From start to finish! They also have the nicest, cleanest waiting area that I have seen! The coffee, doughnuts and water station is next level!!!!
• JI

  Jay Ingz

  Aug 20, 2026
  5.0
  Exceptional Service by Tony Castro! Had an amazing experience at the Honda dealership service center in Van Nuys, CA. Tony Castro provided absolute excellence in customer service and professionalism!I brought in my Honda Element, and Tony went above and beyond. He took the time to clearly describe and explain everything to me. He detailed exactly what repairs needed immediate fixing, what parts were still in good shape, and what items I should keep an eye on down the road.He gave me complete peace of mind by telling me what to look out for while driving and explicitly told me to come right back if any issues or questions came up so they could check it out immediately. THANK YOU Mr. Castro!!!
• JD

  Jason Dearing

  Jul 27, 2026
  5.0
  When my previous vehicle was totaled, I began the search for my next car and reached out to several dealerships. One of the first places I called was Van Nuys Honda, where I had the pleasure of speaking with Jorge. From the very first conversation, Jorge was kind, patient, and genuinely helpful. He took the time to answer my questions without any pressure, and that positive experience was exactly what prompted me to visit the dealership the very next day. That's when I met Todd Denny—the salesperson who would eventually sell me my new car. From day one, Todd was outstanding. He was pleasant, patient, and incredibly kind throughout every step of what became a week-long decision. Never once did I feel pressured. Instead, Todd listened carefully to everything I was looking for, understood my circumstances, and showed me the exact vehicle I had come to see. Little did I know that a week later, that would be the very car I would drive home. During that week, I spoke with several other dealerships and salespeople, but there was simply something about Todd and the team at Van Nuys Honda that I couldn't get out of my mind. Their sincerity, professionalism, and genuine care stood out from everyone else. Then, as I was leaving work on a Friday, I received a text from Jorge asking how things were going. I replied that I was leaving work but planned to stop by since the dealership was on my route home. As I was getting my wheelchair out of my rental car, there was Todd waiting outside to greet me. That simple gesture meant more than he probably realized. Todd walked me inside, and together we worked through every detail. He genuinely advocated for me, working hard to get the price to a place where I felt comfortable. He also went above and beyond by helping me secure financing through Honda instead of my own bank, which resulted in a better interest rate. That extra effort made a tremendous difference. Afterward, I met with Farid to discuss warranty options, and that was another fantastic experience. Farid patiently explained everything and helped structure a warranty package that kept my monthly payment close to where I wanted it while providing bumper-to-bumper coverage for the life of my loan. I never once felt like I was being "sold" something. Instead, I felt like someone was looking out for my best interests and helping me make a sound investment. By the time all the paperwork was finished, it was just after 11:00 p.m. When I walked outside, Todd was still there waiting for me. My new Honda sat outside with a beautiful red bow on the hood, shining as beautifully as I had seen it before. But Todd wasn't finished. He spent another 30 minutes helping me install my portable hand controls so I could safely drive my new vehicle home that night. Before sending me on my way, he had me drive the car around the block while he answered every question I had and even pointed out features I wouldn't have thought to ask about. He wanted to make absolutely certain I was completely comfortable and confident before leaving the dealership. Since that evening, Todd has continued to help me whenever I've had questions, proving that his exceptional customer service didn't end when the sale was complete. My experience at Van Nuys Honda was exceptional from beginning to end. Jorge, Todd, Farid, and the entire team treated me with kindness, respect, honesty, and genuine care. They turned what could have been a stressful experience into one I'll always remember with gratitude. I truly feel like I'm part of the Van Nuys Honda family, and I'm proud to say that. Thank you, Jorge, Todd, Farid, and everyone at Van Nuys Honda. You've earned a customer for life and I wholeheartedly recommend your dealership to anyone looking for an honest, caring, and first-class car-buying experience.