Enterprise Rent-A-Car

Reviews

• CB

  Calvin Butler

  4 days ago
  1.0
  You can’t trust the people at the place on foothill in Upland they told me they were charging our card 100.00 then after we left they charged our card 550.00 they never answer the phones you are on hold for over 5 minutes don’t make any sense at all
• PG

  Pauly G

  4 days ago
  4.0
  Very efficient check in, car was great, just out of windshield wiper fluid
• ES

  Erin Staidl

  May 4, 2026
  5.0
  Friendly, professional staff. The car was immaculate and ran great.
• SS

  Suckuss

  Apr 25, 2026
  1.0
  Don’t even show up to this place and give your business staff unprofessional and rude called for 30 mins no one picked up but when I showed up they’re sitting there chatting it up ignoring the calls
• CM

  Chuk Mmegwa

  Mar 28, 2026
  1.0
  Title: Extremely Unprofessional Manager & Undisclosed $300 Deposit – Caused Financial Hardship I am writing to formally document a very disappointing experience with the Enterprise Rent-A-Car location in Upland (Rental Agreement #: 2PBCSQ, Rental Date: March 13th). First and foremost, I was not informed at any point prior to pickup that a $300 security deposit would be placed on my debit card. This lack of disclosure is unacceptable, as it resulted in my bank account being overdrafted by approximately $200. Had this been clearly communicated, I would have planned accordingly or made a different decision. However, the most troubling part of this experience was the behavior of the branch manager, Anthony. When I called the location seeking clarification and assistance, Anthony was dismissive and unhelpful, stating that nothing could be done. In the middle of the conversation, he abruptly hung up the phone. When I called back to address what had just happened, Anthony claimed that the line had gone silent and that he did not hear anyone on the call. This was simply not true. The call did not drop — it was clearly ended. When I calmly questioned this and asked for his full name for documentation purposes, he refused to provide his last name and then hung up on me a second time. This level of behavior is completely unacceptable. It was rude, dismissive, and highly unprofessional. As a paying customer already dealing with a financial inconvenience caused by an undisclosed charge, being treated in this manner only made the situation significantly worse. The overall experience caused unnecessary stress, overdraft fees, and financial strain due to funds being unexpectedly tied up. But more than anything, it was Anthony’s conduct that left the worst impression. His lack of accountability, refusal to properly assist, and repeated disconnection of calls reflects an alarming level of poor customer service. I also escalated this matter through Enterprise corporate channels and was told that an area manager would follow up with me. Unfortunately, I never received any response. Because of that lack of follow-up, I am now forced to share this experience publicly. To summarize: • $300 deposit was not disclosed prior to being charged • Deposit caused my account to overdraft and incur financial hardship • Branch manager Anthony was dismissive and unprofessional • He hung up on me twice during attempts to resolve the issue • He provided misleading information about the call and refused to give his full name • No follow-up was received after escalation to corporate I understand that security deposits may be part of company policy, but transparency and basic respect for customers should be as well. I hope this review prompts proper accountability and prevents other customers from experiencing the same level of inconvenience and disrespect. – Chuk