Safelite AutoGlass

Reviews

• GG

  G Gill

  3 days ago
  5.0
  I had an excellent experience replacing the windshield on my Mercedes-Benz GLE 450e at Safelite. From start to finish, the entire team was professional, friendly, and extremely helpful. A special thank you to Valerie and Nyla, the managers, for their outstanding customer service and for making sure everything went smoothly. They were attentive, professional, and truly made me feel like a valued customer. I also want to recognize Jonathan, the lead technician, for doing an exceptional job. Replacing the windshield on a vehicle like the GLE 450e requires precision and expertise, and Jonathan did outstanding work. The installation looks perfect, and I really appreciated his professionalism and attention to detail. It’s not often that you find a team that combines excellent customer service with high-quality technical work, but this Safelite location absolutely delivered. Thank you, Valerie, Nyla, Jonathan, and the entire team for such a fantastic experience!
• BF

  Briana Fair

  Aug 25, 2026
  5.0
  Got a rock chip repaired and somehow left in a better mood than I arrived. The tech was a big, burly guy with an even bigger sense of humor. Cracked jokes the entire time (pun very intended) and made getting my windshield fixed weirdly enjoyable. 10/10 comedic timing, 10/10 repair work. You’d never know there was damage when he finished, fast, clean, professional. But the real MVP move was turning a mildly annoying car repair into the highlight of my day. Big guy, big laughs, big talent. Didn’t catch his name, but Safelite, if you’re reading this, find your large and hilarious technician and give the man a raise.
• JW

  Jacob Wood

  Aug 18, 2026
  1.0
  I needed my windshield replaced on my 2023 Tacoma. Scheduled it for a Tuesday afternoon. Tuesday arrives and I get a notification that the technician is on his way and will be there between 1-5 and it has the drivers name in the email and text. 5pm comes and goes so I call safe light and they tell me I never made an appointment. After I told them I received a confirmation email as well as the drivers name they told me it must have canceled and they don’t know why. So I had to reschedule. The next appointment comes and the driver shows up this time. He installs my windshield but can’t calibrate some sensors. So I have to schedule another appointment but because of the sensors not calibrated I couldn’t safely drive the truck. So I have to wait 2 days for someone else to come and calibrate the sensors. The technician comes 2 days later (mind you this all started on a Monday night when I made the appointment for Tuesday) so the new guy comes out and he still can’t calibrate my windshield. They tell me I have to drive my truck 20 miles away to there shop and they can do it there. I told them I wouldn’t be able to so they had one of there drivers drive my truck 20 miles away (40 round trip) to calibrate the sensors. Upon there technician bringing my truck back he informs me the windshield wasn’t installed correctly and there is a whistling coming from the windshield. But I had to wait 3 weeks to replace it again because the glue was to fresh and it would mess up my truck if they tried to do it now. So in the mean time I try to get ahold of any one at safelight that can help and every one I talk to says they need to contact there manager and some one would get back to me. No one did. So I make an appointment 3 weeks later to get my windshield replaced but they refused to come out and do it at my house I have to drop my truck off and they have to do it at there shop. So I have to miss work for them to do this since my truck is my only means of transport at the time. When I get my truck back the second time they had glued my head liner and the side air bag covers to the windshield. The glue is seeping in around the edges and protruding into the inside of the truck. I call for help in getting this fixed and no one can help, they all tell me they need to get there manager to call me and talk to a manager. This has been going on since July 9th 2026 and it is August 18th 2026. I still have yet to hear from any one that can help. When I call I get some really nice people but no help. I’ve called multiple times and I get the same response. I have had my insurance agent try and help but even he gets told the same thing. So I’m hoping this review gets some attention from safelight and I can get this resolved. At this point I don’t want safelight working on my truck I just need them to get this issue resolved because the dealership said there going to have to cut my headliner to get the glue off.
• AM

  Abhinav Mathur

  Aug 15, 2026
  1.0
  Beyond Incompetent, Unprofessional, and a Complete Waste of Time ​If I could give zero stars, I would. Dealing with Safelite has been one of the most agonizing, disorganized, and infuriating customer service experiences I have ever endured. ​Here is the unbelievable circus they put me through: ​1-Month Wait for the WRONG Part: After waiting an entire month for my replacement rear windshield, I find out they ordered the front windshield instead. Absolute basic incompetence. ​Rescheduled 4 Times: A constant cycle of delays, excuses, and wasted days. ​Ghosted on Service Day: After they reordered the part and confirmed they had received it, they scheduled a service window between 1:00 PM and 5:00 PM the following day. I cleared my afternoon and waited around for four hours. Nobody showed up. No call, no notification, nothing. ​Lies and Passing the Buck: When I called to demand answers, they completely contradicted themselves, claiming they never received the part in the first place. ​Nonsense Customer Service: To make matters worse, a representative named Andrei claimed his manager said that "customers make their own appointments" and that my service was never scheduled—even though Safelite specifically confirmed the appointment time with me. Blaming the paying customer for their own internal breakdown is downright insulting. ​Safelite has demonstrated zero accountability, blatant dishonesty, and complete disrespect for my time. Do not waste your energy or money with this company. Go to a local, reputable auto glass shop that actually values its customers. ​Safelite management: You owe me a formal apology for this absolute disaster.
• SH

  Sky High

  Aug 5, 2026
  1.0
  AVOID this Safelite at all costs. Highly unprofessional, dishonorable service, lackluster communication. They deserve -5 stars. I had scheduled a windshield replacement for Saturday, and was originally given a 4 hour window from 1-5pm, for their technician to arrive. At 1:00pm I received a text, telling me that instead their tech would arrive from 5-6pm. At 6:00pm I received another text, this time from the technician himself Akbar, that he would now arrive from 6:15-6:45pm. 6:45pm comes around and no one shows up. I called Akbar's phone number directly and someone picked up and then hung up immediately. So I called Safelite directly and they informed me that their technician stated he knocked on our door and made repeated attempts to call me, to no avail. We have cameras and verified that NO ONE at any time came to our house, nor did I have any missed calls. This should have been my first warning. After speaking with a Safelite representative who seemed helpful, she assured me that a different technician would be sent out, but Monday was the earliest they could do. I scheduled the appointment. I then received an invoice for the repair cost with the quote - OEM windshield for $875. Monday comes around and the technician arrives, but its Akbar, the same guy who LIED about coming and wasting my entire day on Saturday. I was assured I would receive a different technician. Just wanting to get the service over with, I tell him to go ahead and he proceeds and removes my windshield. About 45 minutes into the process, Safelite sends me a new invoice, this time quoting me an additional $500!! I call immediately and send both the original email and quote, as well as state the California Business and Professions Code Section 12024.2 - stating a business MUST HONOR the quoted price. Even after escalation, they would not honor their original quote and my windshield was left unchanged. This was a serious waste of time and resources, including an additional day of work I had to take off, and now more time being spent to find another repair shop. I would NEVER recommend doing business with this Safelite and strongly advise you find another dealer. They hire dishonest employees and do not abide by state laws. They have no respect for their clients time or needs. I'll also being submitting a complaint with the BBB. UNACCEPTABLE.