Question 1

What types of collision damage can you repair?

Accepted Answer

We handle all forms of collision damage - everything from minor fender-benders and door dings to severe structural damage resulting from major accidents. Our services include frame straightening, panel replacement, bumper repair, precise paint matching, and complete vehicle restoration. We service all makes and models.

Question 2

Do I need an appointment for a collision repair estimate?

Accepted Answer

Most estimates don't require an appointment. You're welcome to stop by during business hours, and one of our technicians will evaluate your vehicle that same day. For more extensive damage, we may schedule a thorough inspection. Feel free to call ahead, and we'll make every effort to accommodate you as quickly as possible.

Question 3

How long does collision repair take?

Accepted Answer

The repair timeline depends on how extensive the damage is: Minor damage (small dents, bumper scrapes): 1-3 days. Moderate damage (panel replacement, paint work): 3-7 days. Major collision damage (structural, multiple panels): 1-3 weeks. We'll provide you with a precise timeline during your complimentary estimate and keep you informed throughout the entire repair process.

Question 4

Will my repaired car look exactly like it did before the accident?

Accepted Answer

Absolutely - that's our commitment to you. We utilize OEM-equivalent parts and factory-matched paint to return your vehicle to its pre-accident appearance. All repairs are backed by our lifetime workmanship warranty.

Question 5

Do you offer a warranty on your repairs?

Accepted Answer

Yes, we guarantee our work with a warranty on all workmanship for the entire time you own your vehicle. Parts are covered under the manufacturer's warranty. If you have any issues or concerns with your repairs, simply return your vehicle to us, and we'll resolve the problem.

Question 6

Do I have to use my insurance company's preferred body shop?

Accepted Answer

No. California law gives you the absolute right to select any licensed repair facility - regardless of your insurance company's recommendations or their "preferred network." While insurers may suggest their preferred shops, they cannot legally mandate that you use them. The choice is entirely yours.

Question 7

Will you work directly with my insurance company?

Accepted Answer

Yes - this is one of our most appreciated services. We handle all communication with your insurance adjuster, submit the required documentation, negotiate the repair estimate, and manage supplements when the initial approval doesn't cover everything. You simply drop off your vehicle and pick it up fully repaired. It's that straightforward.

Question 8

What insurance companies do you work with?

Accepted Answer

We partner with every insurance company operating in California - including State Farm, Allstate, GEICO, Farmers, Progressive, USAA, Liberty Mutual, Travelers, American Family, Nationwide, and numerous others. If you're insured, we can work with your provider.

Question 9

What if my insurance estimate is lower than the actual repair cost?

Accepted Answer

This occurs frequently; insurance adjusters sometimes miss hidden damage during their initial evaluation. When this happens, we file a supplement claim directly with your insurer, including complete documentation of the additional damage discovered during disassembly. Most supplements are approved. We never ask you to cover the difference for damage that falls under your policy coverage.

Question 10

Do I need to get multiple estimates for an insurance claim?

Accepted Answer

California law doesn't require multiple estimates. A single accurate estimate from a licensed, certified body shop is legally acceptable. Don't allow your insurer to pressure you into comparison shopping - you're entitled to a quality repair at a fair price from the shop you select.

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