Westlake Hyundai

Reviews

• AM

  albert mcnames

  3 days ago
  5.0
  Chris at Westlake Hyundai was awesome. He drove across LA to get the Ioniq-5 Limited color we wanted since it wasn't in stock on the lot. I spoke with multiple dealerships to get the best deal, and it ended up being at Westlake. I will always go to this location despite another dealership being less than 5 miles from my house.
• JH

  Jimena Michelle Heathcote

  Aug 26, 2026
  1.0
  Awful dealership, did not accommodate space for an URGENT VEHICLE. Charged us for diagnosing when car is still under warranty. Their diagnosis was wrong and far away from what the car actually had. Costumer service was terrible, they took an hour to give back the car after we were told it was ready, then didn’t give us all paperwork from diagnostic. Then refused to take acknowledge and refund. Just a mess of a service and dealership
• LL

  Laurel

  Aug 13, 2026
  5.0
  Had to take my 2023 Tucson in for service on the charging port. I had just purchased the car two months before (from another dealer) and I wasn't particularly happy about it, and the dealer I purchased from was nonresponsive. Service rep Tony Carranza was a joy with whom to interact. He handled my cranky attitude with such grace and was always positive and upbeat. He explained about charges and warranties and reassured me the entire way. I got prompt updates via text. I can't thank Tony enough for making this uncomfortable service call (for me) as pleasant experience as it could be considering he had nothing to do with the original purchase or promises made by the other dealer. I appreciate someone with strong customer service skills. I hope Hyundai Westlake knows what a gem they have in Tony.
• AS

  Anna Sanders

  Aug 9, 2026
  5.0
  I had such a great experience working with Zach! He was responsive, helpful, and receptive to finding a way to make my particular situation work. He made the entire process feel easy, comfortable, and genuinely enjoyable. By the time everything was finalized, I was actually a little bummed that the sales process was over because Zach had made it such a pleasant experience! If you’re coming to this dealership, I highly recommend asking for him. I’ll absolutely be sending friends and family his way whenever they’re looking for a car. Thanks again, Zach!
• DB

  Damian Byrne

  Jul 27, 2026
  1.0
  The dealership itself is amazing, but unfortunately I can't say the same about the service department. I arrived at 9:40 AM for my 10:00 AM appointment to have the brakes on my brand-new Hyundai Tucson inspected because they were making a squeaking noise. I was told the rotors would likely be leveled out if needed. Instead, my vehicle sat there for 5½ hours, and in the end, absolutely nothing was done. I was simply told the car was "fine." What was even more frustrating was the lack of communication. My service advisor, Oscar, told me he would update me around 12:00 PM with an ETA. Instead, he went to lunch, never answered my calls, and left me completely in the dark. I was given the runaround when all I wanted was an update on my vehicle. After nearly six hours, I left with the same squeaking brakes and no work performed. The entire experience was a complete waste of my time. The dealership may be great, but the service department needs to improve its communication and customer service. Next time, I'll be requesting a different service advisor.