Enterprise Rent-A-Car

Reviews

• MM

  MSuri

  Aug 24, 2026
  5.0
  I've now been here a handful of times and no matter who is in, the service is always great. Professional employees and clear and honest communication about your rental. And if you need a ride they will go and get you. Fantastic place!
• TS

  Tuff Snacks

  Aug 16, 2026
  1.0
  Enterprise has been repeatedly using our neighborhood streets as overflow parking for their rental vehicles, and it has become a recurring issue. I’ve lived here and never really had a problem with this until recently, but it has gotten to the point where it is seriously affecting the residents. There has currently been a white Ford F-250 parked directly in front of my house for 6 days, and it has not moved once. On top of that, Enterprise rental cars are regularly being left throughout the neighborhood for days at a time while waiting to be picked up. I depend on street parking, and it’s frustrating to come home and not even be able to park in front of my own house — sometimes not even anywhere close by — because so many spaces are occupied by Enterprise vehicles. I have nothing against Enterprise operating in the area, but our residential streets should not be treated like a free storage lot for their rental fleet. I’ve never had an issue with this before, but the frequency of these vehicles being left here has become unacceptable. Enterprise needs to find a proper location to store their vehicles rather than taking up parking spaces that residents depend on.
• RS

  Randa Shabana

  Aug 10, 2026
  5.0
  I had such a wonderful experience with Kelley Ragland. She was incredibly kind, caring, and helpful. She helped me choose the right car, explained everything about the car clearly, and made sure I had everything I needed ,even things I didn’t think to ask about. She took care of every detail and made the entire process so easy and stress free. What impressed me most was how genuinely caring and thoughtful she was. Her kindness truly made my day. Thank you so much, Kelley, for going above and beyond and making my experience such a positive one! ❤️
• JS

  Jamie Serow

  Aug 3, 2026
  1.0
  Negative stars would still be too generous. Eric, who apparently believes a rental car counter in Thousand Oaks is his personal kingdom, was outright abusive to my mother this past June. She is five feet tall, silver haired, in her sixties, and about as threatening as a kitten in a sweater. She had switched her reservation from Woodland Hills the day before and added a car seat, since my toddler had a dance recital that morning and needed a ride. My mother showed up on time, and Eric looked her in the eye and lied, telling her there was no car seat, while one sat in plain view on a shelf behind him. She calmly pointed this out. That was apparently an unforgivable crime, because Eric erupted, refused to rent to her at all, and accused this mild mannered retired actor and yoga instructor of having an attitude. She has never had an attitude in her life. This man threw a tantrum a toddler would be embarrassed by, then punished a grandmother for it. Because of his ego, my daughter’s ride to her own dance recital fell apart, and my mother was left stranded twenty miles from home with no way to reach anyone who could help her. When I called to ask what on earth he was thinking, Eric wouldn’t even speak to me. He hung up on me over and over, like a coward hiding behind a phone. Enterprise Corporate’s response was to ask for a letter. We’re finished dealing with this. We’ve filed a review on Yelp as well, and we’ll be telling this story to everyone who will listen. Avoid this location entirely. Rent from anywhere else, a stranger’s driveway, a horse and buggy, anything. And if you do go in and Eric is there, tell him for us that he is a genuinely vile human being who bullies elderly women over car seats and hides behind hang up buttons instead of owning his behavior, and that he should be ashamed of himself every single day he still has this job.
• MH

  Monica Hansen

  Aug 2, 2026
  1.0
  I normally don’t leave negative reviews, but this has become an ongoing problem for our neighborhood. I live at the White House directly across the street from the Enterprise car wash/detail location, so I see these issues every day. The Enterprise car wash/detail location has created constant problems for the residents who live nearby. Employees regularly speed down our residential street well above the 25 mph speed limit—often appearing to drive at nearly double that speed as they leave the car wash. It’s only a matter of time before someone gets hurt. There is also frequent yelling and profanity coming from the property during the workday, which is disruptive for those of us who live here. Parking has become an even bigger issue. Enterprise routinely parks rental vehicles along the sidewalk and in front of residents’ homes, sometimes leaving them there for 2–4 days at a time. This doesn’t just affect my home—multiple neighbors have complained about the same problem. They also continue parking rental vehicles along the end of the street where there is clearly posted signage prohibiting Enterprise parking. The result is that residents often can’t have guests over because available street parking is taken up by Enterprise’s inventory, especially on weekends. Public streets are for the neighborhood, not for storing rental cars. I hope Enterprise management takes these concerns seriously, respects the surrounding community, and works with employees to address the speeding, excessive noise, and parking issues. These problems have gone on long enough and need to be resolved.