Enterprise Rent-A-Car

Reviews

• HF

  Hassan Fattahi

  4 days ago
  5.0
  A nice and clean place with very polite and helpful staff. Thank you!
• MM

  Maria

  May 12, 2026
  5.0
  Customer service, no AI, real people for real customers. Shout out to Patrick, Lillie, Earl and the 2 fast acting hustling clean up/car arranging crew that showed up to work on Mother’s Day. The cars I’ve rent are always super clean and ready to go. Always a happy customer with Enterprise.
• DM

  David Molina

  May 7, 2026
  1.0
  What a complete waste of time. We reserved a truck this afternoon at the camarillo store and were told it would be ready. So I left Thousand Oaks in bumper-to-bumper traffic headed to Camarillo to pick up a truck we had reserved. On the way there, I received a message saying the truck was no longer available, but they suggested I call in to see if they had any other car I could use. After more than 20 attempts to reach someone by phone, nobody answered. No voicemail. No way to get through to anyone. I then contacted the Thousand Oaks location while I was still in Camarillo. I was told, “Come on down, we have two trucks available — you can choose whichever one you want.” So I drove another 40 minutes back through traffic over the grade to Thousand Oaks, only to arrive and immediately be told those trucks were not available either and that they had nothing they could rent me. Meanwhile, calling the corporate office to “verify” availability was just as useless. Apparently they can make reservations but cannot actually confirm whether vehicles are physically available at the location. Camarillo told me they cannot contact Thousand Oaks because they are “independent stores,” and Thousand Oaks said the same about Camarillo. So nobody communicates with each other, yet customers are expected to waste hours driving around based on promises that turn out to be false. I run a business in Thousand Oaks, and we answer every call that comes through because we understand the blood, sweat, tears, and money it takes to make the phone ring. It’s obvious the people at these locations could care less about customers’ time. When I explained to the employee in Thousand Oaks that I had just spent 40 minutes driving back based on their promise, he simply walked away like it was no big deal and went back to playing video games. Shame on them for their poor business ethics, and shame on Enterprise for allowing customers to be treated this way. On A positive note, I stumblied upon Aves, they quickly picked up the phone, told me they had a truck we could use, verifed it was availbile, got there and within 15 min was on our way out with our rental. Maybe Enterprise should take notes on what means to offer great customer service !!!
• RT

  Robbyn Taylor

  May 6, 2026
  5.0
  The employees here answer the phone, accommodated my requests, offered ways to make my situation, even easier, and make things go very smoothly. Everyone was great at communicating and very kind. This location stands out among other car rental places i’ve used for sure.
• DG

  Dorothy Gutierrez

  Apr 28, 2026
  5.0
  Lilli and Luke for Thousand Oaks were the best. The help they gave us was so awesome our process went so smooth.