Sunnyvale Ford

Reviews

• PM

  Pooja Mirage

  Aug 20, 2026
  5.0
  Fred was absolutely amazing! He answered every single one of my questions, no matter the day or time, and was always patient, responsive, and genuinely helpful throughout the entire process. He made buying a vehicle feel easy and stress-free, and I ended up with the most beautiful, reliable vehicle I could have asked for. I truly cannot say enough good things about Fred or Sunnyvale Ford. The customer service was exceptional from beginning to end. If you're looking for someone who actually cares about making sure you're happy with your purchase, ask for Fred!
• JE

  J England

  Aug 18, 2026
  1.0
  We made an offer on a used car at Sunnyvale Ford that was accepted. The appointment was made to go to finalize the purchase in person. One hour before the appointment, as we left the bank with the funds for payment, we were notified by Sunnyvale Ford that the vehicle was in the process of being purchased by someone else with no apology or explanation. This was underhanded and dishonest. We will not give them any future business or recommend them to our friends and family.
• RS

  Rick Sapien

  Aug 16, 2026
  1.0
  First thing first, I had a scheduled appointment for Friday August 7th at 1pm for normal oil change for my 2024 black mustang GT nothing to major that can't be done within the hour. I arrived at Sunnyvale Ford, greeted by young kid with no other car in front of me, didn't seem busy at all. Young guy who is the greeter took my name and went to the service technician who then glanced at me, looked at my car shakes his head like he just didn't want to do it, most likely after lunch and just wanted to start his weekend. He comes up with a random excuse saying that they overbooked and was just swamped MIND YOU there was no one in line, nothing dramatic going on either. I took time away for work to be here and felt so neglected and never had this experience ever. I left because if I forced the issue anything and everything could've been done to my car to have it break down so I was forced to make another appointment and the service technician said in a rude manner "make the appointment for the morning time next time", like I said I didn't want nothing happening to my car so I stayed quiet and moved on. FAST FORWARD to Monday August 10th appointment at Sunnyvale Ford 8:45 AM, again taking time away from work to be here. My service technician name is Kristofer Gomez he checks my car in at 8:52 am, acknowledges that what happened on Friday was a very bad inconvenience and apologizes and I respected that, HOWEVER again it was just a normal oil change as stated, I had to uber back to the dealership around 2:30-3pm because I had no update, they would not answer the phone and like I said I already did not trust them and my gut just said to go check and pick up my car. I get there and ask if my car is ready and Kris said they haven't even touched my car and put it out back. It's just an oil change, no maintenance plan, all out of pocket. It had to take kris coming out into the garage area with word from Service manager to pull out a car and put mine in as they saw I was already upset and how pushed aside like I didn't matter. I finally got my car after a whole day wasted at 3:50 pm, 25 more min it was a full 8 hour shift to finish my car. I feel disrespected, pushed aside, felt like I didn't matter. I will not be returning and I advise some serious management notices to the staff and maybe switch up the crew because I'm sure I'm not the only one who experienced this. Horrible service all around.
• RH

  Ramo Handyman

  Aug 11, 2026
  1.0
  I had a terrible time at this establishment today. First, I made an online appointment, and there was a free slot at 1:45 pm. Then, before arriving, I called to confirm the availability and time, and they told me it would be better to arrive at 10:03 am. I traveled for about an hour, and even after waiting 10-15 minutes in the service area, no one helped me. Then someone told me to skip the line, and after I was alone, someone came and said it was very busy and they couldn't see us today. I was shocked. I had postponed all my other work, and despite calling and confirming beforehand, they put me through this. Absolutely unprofessional behavior.
• JS

  Jenifer Moretto Simon

  Aug 10, 2026
  5.0
  I just took my car in and my usual advisor, Tiago, was not there– which is too bad because I really liked him and he gets things done. This time around I was pretty stressed and anxious the first 3 weeks, because they didn't provide me with many updates and I had to keep calling back and forth between the insurance and the shop to know what was going on. The car had overheated and they ended up having to take the engine out (which was going to be very pricey) and no real progress was being made on the car. Eventually I reached out to the manager, Wilson. He was great and everything went smoothly from that point on. He provided a lot of updates communicated effectively with the insurance as well as myself, and we actually got moving on fixing the car. I just got the car back 7 weeks later and it was fully covered by the warranty (which was good because I had additional travel expenses for that time while the car was in the shop). The car seems to be working well and I feel good knowing that I can take my car to Sunnyvale Ford and I’ll be taken care of. The mechanics and other advisors are really nice too. Wilson also called back to check in and make sure everything was good with the car after I picked it up. When I first purchased the car about two years back I had taken it to Capitol Ford and had a bad experience. I have been taking my car to Sunnyvale Ford ever since and I'm always happy with the work they do.

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