Brand Certified
Golden West Collision Center
4.3(241 reviews)
Certified by Golden West Collision Center • Aug 30, 2026
Business Details
970 W. Evelyn Avenue, Sunnyvale, CA
94086, United States
Certified by Golden West Collision Center • Aug 30, 2026
(408) 636-1300
Certified by Golden West Collision Center • Aug 30, 2026
http://www.goldenwestcollision.com
Certified by Golden West Collision Center • Aug 30, 2026
About
Certified by Golden West Collision Center • Aug 30, 2026
Auto Body ShopAuto Body RepairAuto MaintenanceAuto Dent Removal ServiceAuto Glass Shop
Golden West Collision Center provides premium auto body and collision repair for drivers throughout Sunnyvale, Mountain View, Santa Clara, and the greater South Bay. We specialize in restoring all makes and models to factory standards, combining family-owned service with dealership-level technology.
While we are expert at repairing every vehicle on the road, we take pride in our manufacturer-certified status for Toyota, Honda, Acura, and Kia. Our I-CAR Gold Class technicians utilize computerized color matching and precision frame straightening to ensure your safety. From minor door dings and paintless dent removal to major insurance claims, we offer a lifetime warranty and on-site rentals. Experience the South Bay's trusted choice for quality collision care since 1978.
Details
- Requires appointmentNot available
- Mobile paymentsAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by Golden West Collision Center • Aug 30, 2026
Hours
Certified by Golden West Collision Center • Aug 30, 2026
Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
9/7/20268:00 AM - 5:00 PM
10/12/2026Closed
11/11/2026Closed
11/26/20268:00 AM - 5:00 PM
12/25/20268:00 AM - 5:00 PM
1/1/20278:00 AM - 5:00 PM
Reviews
4.3
241 reviews
5 stars
178
4 stars
19
3 stars
9
2 stars
4
1 star
25
- JJJasonAug 20, 20265.0Golden West took care of me after a bad situation.. Highly recommend Joe and his team.
- MHMonica HansonAug 15, 20265.0I took my car to Golden West Collision after I side swiped a short post. Everything was more than I expected. The staff, customer service and work on my car was unmatched! I would recommend Golden West Collision 10000/10! Thank you GWC team. Shoutout to Tee and Henry for excellent customer service!
- MRMelissa RobinsonJul 24, 20262.0I had a disappointing experience during my visit this past Tuesday, July 21st, and want to share it for anyone navigating a similar situation. Some context: I was recently hit by another driver and was determined to be 0% at fault. My insurance directed me to this location for a damage estimate on my older vehicle, which has some pre-existing paint delamination. I arrived at 11:25 for an 11:30 appointment. Both inspectors were unavailable, which I understood. I was fine to sit down and wait. Around 11:35/11:40 a walk-in customer arrived after me, and while the front desk acknowledged I was ahead of him, he was served first when the inspector returned from lunch. If appointments exist to guarantee order of service, mine didn't seem to matter. When my inspection did begin, I was told I would need to sign paperwork authorizing them to proceed. That I’d need to sign over my car before ever seeing a written estimate or knowing what the insurance would cover. (This is not what my insurance told me - I was informed by insurance that I could go for the 20-30 minute inspection, get the quote, then make a decision on a different day if I chose). When I asked whether I could pull out of the process with them after signing if I wasn't satisfied with the estimate or repair plan, I was told by the inspector that doing so could likely negatively affect my insurance. Signing blind and being told there are consequences for changing your mind after the fact felt like an unreasonable ask, regardless of how standard that process might be. A clearer upfront explanation would go a long way. The inspection then had to be restarted entirely with an Allstate representative, who wasn't available to see me until after noon. Between my 11:30 appointment, being passed over in line, the first inspection, and then waiting again for the Allstate rep, there was little progress made until well after my initial appointment time had passed. Throughout the second walkthrough, I felt spoken to in a condescending manner. I'm not a collision repair expert, but I am a competent adult asking reasonable questions about my own vehicle. The energy I received when asking how my replacement door would be color-matched to the rest of my car suggested my questions weren't being taken seriously. There was also an offhand comment made when the Allstate rep got into my car and heard a foreign-language radio station, directed at me. It was framed as a joke but landed as odd and unnecessary. I ultimately chose not to proceed. When the inspector had to remove the marker used during the first walkthrough, he made a point of noting aloud how difficult it was due to my paint condition. I can't speak to the quality of their actual repair work. Perhaps it was an off day. But between the wait times, the paperwork process, the condescending communication style, and a few unnecessary comments, I left with a bad enough impression that I won’t be returning and I wanted to share my experience with others.
- PPPaul PortmannJul 23, 20265.0Incredibly fast and high quality repairs, and very easy to deal with. Henry was very professional, friendly, and efficient.
- KDKristen DJul 15, 20265.0Henry and team was great!!! Sometimes patience is needed when getting things done.
Frequently Asked Questions About Golden West Collision Center
My car isn't drivable, can I get it towed to your shop?
Yes! Call and let us know you’re in need of a tow to the shop
Who do I pay for the vehicle being towed?
If you are going through insurance, the tow bill will be sent directly to them. If you decide to pay out of pocket, the tow bill will be added to your final bill and due at the time the repair is complete.
How can I get a rental car?
If you need a rental car, we can help to make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Verifying coverage and limits prior to renting a vehicle is highly recommended.
How do I get an estimate?
We offer all estimates free of charge and appreciate you making an appointment. This makes it so we can guarantee the time it requires to make you feel comfortable in your decision to let us repair your vehicle. Please call your preferred location to schedule an estimate.
Do you charge for estimates?
No. We provide free estimates as a courtesy to our customers.
Do I need to make an appointment for an estimate?
Estimates are written during normal shop hours. While an appointment is not required, it is a good idea to call ahead. Click here to start an online estimate.
Do I need more than one estimate?
No. There is no requirement or law to do so. We work with all insurance companies to agree upon the best repairs for your vehicle. We are a preferred and recommended shop by many of the largest insurance companies in today’s market. You are our customer and we will provide you with the finest quality and safest collision repairs.
What if my insurance company says I have to go to another shop and meet with their adjuster?
Tell them NO and you are dropping your car off at the shop of your choice to get repaired. The adjuster can inspect your car there with the bodyshop manager. It is your car and you have the right to get your car fixed where you want. We work for you, not the insurance company.
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Make sure to write it down and bring it with you when you come in to begin the repair process.
Can you communicate with my insurance company to work out the details?
Absolutely. We take care of the estimate and notify you when the vehicle can go in for service. Most times, the insurance company will pay us directly so you don’t have to worry about payment. You will likely have to pay a deductible depending on your insurance. Contact us today to learn more about the process.
I already have an estimate from my insurance company, what do I do next?
If your insurance adjuster already came to look at your vehicle, contact us to schedule the repairs. You can email us a copy, drop it off, or give us your insurance information and we’ll get a copy of the estimate. We must start the repair process from the original estimate.
Can I have my vehicle repaired at the shop of my choice?
Yes! It’s your responsibility, and your right, to choose which body shop will repair your vehicle.
I need my car back ASAP. How long will the repairs to my vehicle take?
Once we write your estimate, it must be approved and then you authorize us to begin work. We then set up a timeline and let you know when your vehicle will be ready. If you need a vehicle before then, we will be happy to set up a rental car for you. In many cases we can communicate with your insurance company to handle the payment. Speak with your insurance company for more details about rental coverage.
How do I know that I am getting the best service?
We know what we’re doing and consistently offer the very best customer service. Our technicians are constantly training and consistently learning about the latest innovations in body repair. All of our techs are I-CAR trained and ASE Certified. These credentials ensure that you get quality repairs by knowledgeable automotive professionals.
Can you match the paint color?
We have made a major investment in the finest paint system and equipment available. Our professional and skilled painters take special pride in their ability to match every color from each manufacturer.
Are the repairs guaranteed?
Yes. We provide a written guarantee of workmanship and a lifetime warranty on all auto body repairs and painting.
I picked up my vehicle but noticed something wrong after I got home, what should I do?
We do everything in our power to ensure your vehicle is back to pre-accident condition. If you experience any problems, don’t hesitate to give us a call or stop back in. We warranty all of our work and will fix any problems caused by a repair we performed after you’ve picked up your completed vehicle.
What is a deductible and how do I know if I have to pay one?
A deductible is the portion of the total repair cost that you may be responsible for. It may be included in the terms of your auto insurance policy. You may be responsible to pay a deductible. Typically you will have a deductible for a comprehensive or a collision claim and the amounts can vary. The amount of your deductible is determined by what you chose when your policy was purchased. We will be happy to verify for you the deductible amount you are responsible for.
Can you save my deductible?
There are many repair shops that advertise to save your deductible. What they fail to tell you is how they are able to do this. Your repair may be compromised by sacrificing quality. As a rule, insurance allowances to repair vehicles at a repair facility are regulated very tightly. We hope that if you choose to use a facility who is going to "save your deductible", that they are not sacrificing the quality of your repair.
The other insurance company says my car is a "total loss". What does that mean?
The cost of repairs plus the value of the vehicle in damaged condition (salvage value) must be greater than the actual cash value (ACV) of the vehicle prior to the accident.
What if I want to keep my vehicle after it is totaled?
You have the right to retain ownership of the vehicle, however the amount of the settlement may be reduced by the salvage value. Please discuss this directly with your insurance company.
What Are OEM Parts?
Original Equipment Manufactured (OEM) is a term for parts made by the manufacturer of your vehicle.
What are Aftermarket Parts?
These are parts not made by your vehicle manufacturer. They are also known as Quality Replacement Parts (QRP). Aftermarket parts are often much cheaper than OEM parts and might not have the same fit and function as OEM parts.
What are LKQ Parts?
LKQ = Like Kind & Quality. These parts are more commonly referred to as used parts. These parts generally come from automotive salvage yards. Salvage yards purchase damaged or totaled vehicles, remove the good parts and sell them as LKQ parts. All LKQ parts are inspected for prior damage, and rust.
How is the Actual Cash Value (AVC) determined?
The insurance company will assign an appraiser to inspect your vehicle and determine its condition prior to the accident.
Is the Actual Cash Value (AVC) negotiable?
Sometimes. If you feel the ACV offered by the insurance company is too low, then you are obligated to prove this. You can do this through documented receipts of vehicle enhancement or written statements by qualified experts to determine the proper value.
What is subrogation?
Subrogation is the process by which your insurance company pays for the repairs to your vehicle. They are also obligated to collect from another insurer or party. Your collision coverage will require you to pay your deductible, which may be refunded once the other party pays.
Who do I pay my deductible to?
Your deductible payment is due and payable to Golden West Collision Center. There may be an insurance check issued to you that will be taken from your pending deductible amount. Your deductible payment is due when your repairs are complete and you come to pick your vehicle up.
Can your shop help bury my deductible?
No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. This is also related to the Insurance question above “Can you save my deductible?”.
What forms of payment do you accept for my deductible?
Cash, Check, Debit Card, Master Card, and Visa. Payment is due, in full, before any vehicle is released.
When can I wash or wax the exterior of my vehicle?
You can wash your vehicle by hand, with cool water and a very mild car wash solution using a soft cloth or sponge as soon as you get it back.
For the first 30 days we suggest that you:
Do NOT use a commercial car wash. Stiff brushes/sponges can damage the finish and surface.
Do not drive on gravel roads. Chipping the finish is easily done within the first 30 days.
Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
Do not scrape ice or snow from the newly painted surface.
For the first 90 days we suggest that you:
Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.
Can you tow my car to Golden West Collision Center if it's not drivable?
Yes, you can call us and let us know you need your vehicle towed to our shop.
How do I pay for towing services?
If you use insurance, the tow bill will be sent directly to them. If paying out of pocket, the tow bill is added to your final repair bill payable upon completion.
Do you provide rental car arrangements during repairs?
Yes, we can assist with rental car arrangements. Insurance covers rentals only if your policy includes it or you are the claimant. Checking coverage beforehand is advisable.
Are estimates for repairs free and do I need to make an appointment?
Estimates are free and while appointments aren't required, calling ahead is recommended to secure your preferred time.
Can Golden West Collision Center communicate directly with my insurance company?
Absolutely. We handle estimates and coordinate with your insurer, often accepting direct payments, simplifying the process for you.
Do you guarantee your repair work?
Yes, we provide a written workmanship guarantee and a lifetime warranty on all auto body repairs and painting.
What are your operating hours?
We are open Monday through Friday from 8:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
What payment methods are accepted for repairs and deductibles?
We accept cash, checks, debit cards, American Express, Discover, Mastercard, and Visa. Payment is due before vehicle release.
Is Golden West Collision Center wheelchair accessible?
Yes, we have wheelchair accessible entrances, parking, and restrooms for your convenience.
What nearby places can I visit before or after my appointment?
You can visit several nearby places including Georges Fuel & Auto Repair for quick auto services, 7-Eleven for snacks and essentials, and Ginkgo Curry & Bento if you're looking for Asian cuisine.
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