Stockton Honda Service Department

Reviews

• SK

  Sunny Kha

  Jul 16, 2026
  1.0
  I called Stockton Honda on 7/15/2026 and I asked them about time that it will take to fix the recall. The person who picked up the phone told me that if I have appointment, it is probably half an hour to one hour or maybe slightly more, but without appointment, it could be several hours wait. I got 1-30pm appointment for the next day. My service adviser was Lorenzo Meza. I drove the car at 1-30 and waited until hour and a half. At 3 PM, I came to ask Lorenzo if he has any update on my car. Without asking me which car I was talking about and without looking at the computer, he said oh we are very busy, it could take until 5pm. I called Uber at 3 and came home. In less than 10 min, I got message that the car was done. If Lorenzo (who had no other customer at 3 Pm) would have checked my car, I would have not spent $40 on Uber back and forth and could have waited another 30 min to 1 hour easily. When I got the keys and I told him that if you would have done a little better job, I would have saved the money and the headache by going home and coming back, he became aggressive, and interrupted me when I was giving him my comment or concern. There are 2 people sitting on the front desk as you enter, one is Lorenzo, and another is Alonzo. They are so different, completely different. Alonzo is so sweet, so customer friendly and so helpful and has natural humble demeanor , while Lorenzo has sullen face with tired looking and uninterested and therefore un-professional. I would request Stockton Honda Service Department manager, Mark, to give Lorenzo some training and coaching on how to treat customers, and may be send him on few days’ vacation to relive his stress if he is working too many hours every day. Otherwise, he will be treating customers like trash the way he treated me.
• JE

  Jewelena Echeagaray

  May 22, 2026
  5.0
  My Honda broke down off of I5 passing through Stockton and we got it towed to this Honda service center not even sure if they would be able to look at it. I was immediately greeted by Richard in the service department and he has done an excellent job taking care of us and our Hr-V. They were able to diagnose a problem with the transmission the same day and willing to give us a rental car to continue our trip. Richard updated me throughout the process and was able to get my car back up and running within a week! Highly recommend this service center, best I’ve seen so far 🙌
• LL

  Leo

  May 18, 2026
  5.0
  Called in for a recall Mike help me out that same day and took care of everything
• MM

  Mel

  Apr 4, 2026
  1.0
  I took my car in at 8am for oil change, they told me it was going to be a 90 min wait. I said okay… I waited almost 3 hrs for an oil change and they sold me on a tire rotation. That was the first red flag. Also customer service was awful. The service advisor printed out a receipt to take to the cashier. I went to pay and they were going to charge 80 for tire rotation. I was quoted 24.99. The cashier was also very rude. I asked if she could explain what was 80 for? And she said “idk mam,go talk to your service advisor” went back to the service advisor and he said “my mistake, I’ll fix it”. Sad to see this is customer service. I finally got my car and 20 mins later the tire pressure light goes off. I’m not sure I want to get another free oil change. I got a few from purchasing the car. I should have asked for something else. Terrrible service
• DW

  Dharuv Walia

  Mar 24, 2026
  5.0
  It’s rare to come across someone who genuinely cares about customer service, but Aiden definitely stands out. If you’re heading to Stockton Honda, I highly recommend asking for him. Appreciate the excellent service!

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