Stockton Honda Service Department

Reviews

• MM

  mike meyers

  Aug 29, 2026
  1.0
  Wow Lorenzo claims another award of being a worthless service advisor. I ask why recall work was done without my authorization. “Why was work done to my car without asking me first?” He said “we alway just do the recall work otherwise you won’t be able to register your car at the DMV.” Now the recall was 3 years old and the car has been registered twice since the recall was issued. Does this guy not know about the internet. DMV only cares about emission recalls not ones for the radio. Don’t get me started when I asked him about CCA and why car Intermittently fails to start. Sounds like I am another customer headed to Lodi because of this guy.
• SK

  Sunny Kha

  Jul 16, 2026
  1.0
  I called Stockton Honda on 7/15/2026 and I asked them about time that it will take to fix the recall. The person who picked up the phone told me that if I have appointment, it is probably half an hour to one hour or maybe slightly more, but without appointment, it could be several hours wait. I got 1-30pm appointment for the next day. My service adviser was Lorenzo Meza. I drove the car at 1-30 and waited until hour and a half. At 3 PM, I came to ask Lorenzo if he has any update on my car. Without asking me which car I was talking about and without looking at the computer, he said oh we are very busy, it could take until 5pm. I called Uber at 3 and came home. In less than 10 min, I got message that the car was done. If Lorenzo (who had no other customer at 3 Pm) would have checked my car, I would have not spent $40 on Uber back and forth and could have waited another 30 min to 1 hour easily. When I got the keys and I told him that if you would have done a little better job, I would have saved the money and the headache by going home and coming back, he became aggressive, and interrupted me when I was giving him my comment or concern. There are 2 people sitting on the front desk as you enter, one is Lorenzo, and another is Alonzo. They are so different, completely different. Alonzo is so sweet, so customer friendly and so helpful and has natural humble demeanor , while Lorenzo has sullen face with tired looking and uninterested and therefore un-professional. I would request Stockton Honda Service Department manager, Mark, to give Lorenzo some training and coaching on how to treat customers, and may be send him on few days’ vacation to relive his stress if he is working too many hours every day. Otherwise, he will be treating customers like trash the way he treated me.
• JE

  Jewelena Echeagaray

  May 22, 2026
  5.0
  My Honda broke down off of I5 passing through Stockton and we got it towed to this Honda service center not even sure if they would be able to look at it. I was immediately greeted by Richard in the service department and he has done an excellent job taking care of us and our Hr-V. They were able to diagnose a problem with the transmission the same day and willing to give us a rental car to continue our trip. Richard updated me throughout the process and was able to get my car back up and running within a week! Highly recommend this service center, best I’ve seen so far 🙌
• LL

  Leo

  May 18, 2026
  5.0
  Called in for a recall Mike help me out that same day and took care of everything
• RA

  Ramiro Anzar

  Dec 8, 2021
  5.0
  Great service 👏

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