Acura of Stockton

Reviews

• TG

  Trilip Gohain

  6 days ago
  5.0
  Excellent service
• TT

  Tim Toy

  Aug 12, 2026
  5.0
  Nick & Gene were very knowledgeable and courteous.
• AS

  Anu Sharma

  Aug 2, 2026
  1.0
  I recently purchased a vehicle from this location and it was not the professional experience I have had at other Acura dealers. This place did not live up to the brand name and was a disappointing experience. I would highly recommend not doing business with this location. The dealership I had been going to for over a decade abruptly closed. I was looking to cultivate a new relationship with a different dealership. I decided to visit this location and it didn’t even come close to meeting the expectations that other Acura dealers have been known for. My vehicle was delivered dirty, tape still on it, stains in the front and second row, both the front and rear windshield had a cloudy film on it, and the next day while driving the vehicle, the windshield fluid light came on indicating low fluid. Each time I have acquired a new vehicle from Acura, the very next day my sales representative always calls to see how the vehicle is and if they could do anything else. i received no such phone call from Jeremy. I had to call the dealership to let them know the poor quality the vehicle was delivered in. I called to speak to the GM, Gene. I was told he was at another dealership. I called the other dealership and was connected with the sales manager. He was quite helpful and apologetic. He also shared Gene was very busy and not to expect a call anytime soon. It’s strange that a GM would not take a professional interest in a long standing customer’s poor experience at his dealership. To this day, I have received no follow-up from him. This sales manager said he would connect me with the individual at this location to support my concerns. I spoke to Steve at this dealership and he was at best average in his customer service. He was apologetic, yet lacked the knowledge and depth on how to handle the situation. When I mentioned Jeremy was often on his phone while dealing with his customers, Steve mentioned it’s how someone is raised. Not that he would offer additional coaching and training to his staff. When I shared I would not be returning to this location, he stated “we aren’t going to beg you to stay.” He also shared there is no staff to detail and clean vehicles that are sold on the weekend, since I shared it was odd Jeremy was cleaning the car. I have never seen a sales rep cleaning a vehicle before. My advice is simple: either train your sales team to better clean the cars or don’t sell vehicles on the weekend if you cannot meet the expectations of how Acura delivers its vehicles to its customers. I received no follow-up from Steve for two days after the initial call, and had to call for an update. The dealership had agreed to pick up the vehicle from my home, properly detail it, and leave me a loaner car to use. I had to call to see when that would be happening. The car was finally cleaned and detailed correctly. Four days later, I still received no follow-up from anyone at this dealership asking to see how the service was. When I called Steve, he said someone was supposed to follow-up with me post service and said sorry that didn’t happen. At this point, this is what the expectation is at this location. I shared again I would not be returning here, would be leaving a one star review, and would be sharing with others the poor experience I had here. I have been an Acura customer for twenty years. My husband has as well. We have never had such a horrible experience at an Acura dealership. We were left surprised and dissatisfied. This dealership is an embarrassment to the other Acura dealers who know how to deliver a vehicle and provide an excellent customer service experience. We spoke with Acura corporate as well to let them know how one of their dealers is managing themselves. Save yourself the hassle and visit another Acura dealer. This location is not professionally run nor does it have an understanding on how to meet the brand standards Acura is known for.
• MC

  M. C.

  Jul 17, 2026
  5.0
  Acura of Stockton was Clean, Staff are Helpful, Professional, & Polite. Went on 4th of July, My Wife & I were Very Thankful & Appreciative of the Customer Assistance & Service. Trip went Fast & Straight To The Point as expected. Overall Quick & Painless.
• LG

  Ludivina Gould

  Jun 25, 2026
  5.0
  Honestly, I wasn’t expecting much going in, but this turned out to be a really solid experience from start to finish. Jeremy and Steve at Stockton Acura made the entire process easy, transparent, and genuinely enjoyable even though I ultimately ended up buying a used Lexus RX instead of an Acura. From the beginning, they were responsive and straightforward, answering all my questions without any pressure or sales tactics. When I had a concern about one of the vehicles I was considering, Jeremy took it seriously and didn’t brush it off. He followed up the very next morning with a clear explanation and a solution, which really showed me they care about doing things the right way. After that, I decided to switch to another car that I liked even more, and they were quick to adjust everything and work out numbers that made sense for me. There was no back-and-forth or games—just honest communication and a willingness to make the deal fair. A big plus was that most of the process was handled over text, which made everything incredibly convenient and stress-free. When it came time to sign, it was quick and straightforward, with no unnecessary add-ons or surprises. Overall, this was hands down the easiest and most honest car-buying experience I’ve had. I really appreciated how smooth everything felt, and I’d absolutely recommend Stockton Acura to anyone looking for a hassle-free experience.