Enterprise Rent-A-Car

Reviews

• GD

  Gau dy

  Oct 9, 2026
  5.0
  Enterprise Solana location is the best! I had the opportunity to rent a nice hybrid and if you want to extend your reservation they are cool and accommodating, in my case I rented the car after 1.pm and i was able to keep the car for 1 day more since I thought I had to return it earlier but the staff told me and let me and son enjoy it then I decided to extend the reservation, it was a absolutely effortless experience and a pleasant to talk to all the staff in general. Will definitely rent again from this location
• GI

  George W Barsby III

  Oct 7, 2026
  1.0
  If I could leave 0 stars I would. These guys rented a car to me infested with ants, which directly caused me to tap a car in front of me at a stop sign when I took my foot off the brake to deal with ants that were literally climbing up my leg. There was no damage to the truck as it was the front license plate screw that scratched the Alpha Romeo's bumper infront of me. They exchanged the car for me the same day and apologized for the inconvenience. I asked them to cover the damages to the car I tapped infront of me ( I had the gentleman get multiple quotes which we went with the lesser quote and I paid it out of my pocket because they were not responding, or should I say BRITTANY WAS NOT RESPONDING). After 6+ weeks of leading me on and telling me the regional manager would call me back I finally had enough and filed a report with corporate. Later that day, literally same day, I got a call from Brittany R., the "District Manager" who professed she was so sorry this wasn't attended to sooner as she was not aware of the issue. Which were all lies because I followed up with the branch about 10 times over the course of that 6 weeks and representatives told me that had spoken to her directly and that she would be in touch ASAP. Not one call, not one email until the day I filed a complaint/grievance with Corporate. Talk about unprofessionalism. So I go over the whole event again over the phone with Miss Brittany, even though it had been detailed over the phone, in emails and they were notified the day it happened because I needed to exchange the car. She has me forward the paid invoice detailing the $2200 in damages, proof it was paid by me, and the extended email conversations between me and the local branch which I provide her the same day it was requested. Long story short, she calls me back the next day and says we know we gave you a car infested with ants that directly caused you to take your foot off the brake and tap another car but we are not going to reimburse you the $2200 you paid to fix the individuals bumper. I have rented with Enterprise for 20 years, never have I experienced anything like this. Frankly, they are lucky their negligence did not cause an accident where people could have been hurt or killed. I will be taking this matter up with Corporate to recoup my $2200 because their Regional Manager has done nothing but lie, play games, and act extremely unprofessional. Oh and they still charged me the full price of the rental that week! Which is fine, I do not expect something for nothing but it does show how terrible these people are in not even trying to make it right. You'd think they would pay the $2200 and apologize to keep this kind of PR out there. Well I can tell you I will also be filing a grievance with BBB and department of Health. Hope it was worth it Brittany!
• RC

  Rebecca Conahan

  Sep 25, 2026
  5.0
  Enterprise in Solana Beach gave top notch service! I felt so well taken care of! The driver who took me to and from the repair shop was so kind and promoted interesting conversation. The person working the desk who showed me to my car was witty and helpful! Such a pleasant experience!
• CD

  Colin Durkin

  Sep 24, 2026
  1.0
  The automated phone line makes it nearly impossible to contact the actual business.
• MM

  Mattea Messick

  Sep 15, 2026
  1.0
  I got in an accident and was supposed to get an equivalent car through the insurance. When I went the employee working was very lazy and rude. She said no one in San Diego had an equivalent but if I came back later maybe they would. Well I found out that wasn’t true and the workers are instructed to lie because they make more money on the vehicles that aren’t paid through insurance. When I went back to get the equivalent they charged me extra even though it should have been covered. An upper manager had the nerve to call me because they were upset not at the lazy rude employee but at the employee that told me they don’t want to give their “good” cars to people going through insurance. She obviously didn’t care about my terrible experience and was trying to get info on the “rat” in their slummy company.

Frequently Asked Questions About Enterprise Rent-A-Car