First Honda Simi Valley

Reviews

• TM

  Tricia Maryott

  Aug 21, 2026
  5.0
  Had to have my AC repaired. Luckily it was covered under an extended warranty by Honda (thank you!). This is my second experience at this dealership and both times the entire experience from scheduling to pickup was a breeze. The people are so nice and very professional and knowledgeable. Such a class act. Shout out to John at the service desk. He’s amazing! I just wish dealerships weren’t so much more expensive but thankfully both of my visits were covered. My AC is working perfectly now.
• AP

  Alfonso Pedraza

  Aug 10, 2026
  5.0
  I changed cars in 2025. I had a Kira Niro from 2018-2025. I was in the process of keeping my next car in the Kia family but an oil issue came up with these cars and decided I wasn’t going to deal with them anymore. So I decided that the Hybrid Honda CRV would be my next choice. I purchased it in July 2025. I knew that a Honda dealership was near my home in Simi Valley. It was First Street Honda. Everyone there has been nothing but friendly, respectful and courteous. Ryan (tall guy) has been so supportive and helpful with my needs. The other service manager Don has also been very considerate and informative about my car needs. I have found a new car family. I will let my friends and family know to take their Honda vehicles there. Thanks for all you help!
• JT

  Julia Tendler

  Aug 8, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ I had such a great experience working with Jaylen at First Honda! He was absolutely amazing from start to finish. He was very welcoming, professional, patient, and efficient. What I appreciated most was that he never pressured me or tried to push me into something I didn’t want or wasn’t comfortable with. He actually listened to what I wanted and made the entire process feel easy and stress-free. Jaylen has a great work ethic, stayed calm and respectful throughout the whole process, and genuinely made me feel like he cared about helping me find the right vehicle rather than just making a sale. That kind of customer service is hard to find! I would 10000% go back to Jaylen again and recommend him to anyone looking for a vehicle. If you go to First Honda, definitely ask for Jaylen! He’s awesome and deserves all the recognition for the great job he does. Thank you again, Jaylen! 🙌🏽🚗
• JM

  Jessica Moreno

  Aug 5, 2026
  1.0
  Today I had an appointment at this dealership, and unfortunately, it was one of the most disappointing dealership experiences I've had. A few days before my appointment, I called and left a voicemail asking someone to call me back to confirm my appointment. I specifically requested a confirmation call, text, or email because I was traveling and needed to plan my day. No one ever returned my call. I never received a text confirmation, an email confirmation, or even a reminder before my appointment. When I brought this up after arriving, I was told their AI system doesn't listen to voicemails. That's not a customer problem. If your system can't process voicemails, someone on your team should be checking them. Customers shouldn't be left wondering whether their appointment is actually happening. Because I never received confirmation, I had to bring my cats with me since I couldn't make other arrangements. It took me about 10 minutes to unload them from my car, and during that entire time no one came outside to greet me, direct me, or ask if I needed help. There were multiple employees inside the office, yet no one acknowledged that a customer had arrived. When I mentioned that I was surprised no one had greeted me, instead of simply apologizing, the conversation became about whether someone had called my name. I explained that I genuinely didn't realize an employee was trying to get my attention because no one introduced themselves or approached me. If you know my appointment time, my name, and the vehicle I'm driving, walking over and saying, "Hi Jessica, welcome," is basic customer service. The biggest concern came after the service. My inspection report stated that my windshield washer fluid, washer operation, wiper blades, and windshield condition had all been checked. I already knew my washer fluid was low before arriving, so I checked it before leaving. It had not been filled. I went back inside, and they apologized and filled it. However, that wasn't the point. The point was that it had already been documented as completed when it clearly wasn't. If something that simple was marked complete when it wasn't, it immediately made me question the accuracy of the rest of the inspection. After pointing it out, I walked back to the same area where I had originally arrived. Once again, I waited while employees remained inside the office. That only reinforced my impression that customer service simply wasn't a priority. I also asked how the dealership verifies the work performed by its technicians. I was told they don't use technician video documentation. Combined with the inaccurate inspection report, that left me with very little confidence in the dealership's quality-control process. As a customer, I have no independent way to verify what was or wasn't done to my vehicle. Because of that, I have now scheduled another appointment at a different Honda dealership just to verify that my vehicle was actually serviced correctly. I shouldn't have to spend additional time and money simply to gain confidence in work I already paid for. To make matters worse, after leaving I called another Honda dealership about 15 miles away. Within minutes, they sent me both a text confirmation and an email confirmation for my appointment. The difference in communication and professionalism was immediate. I've been to Honda dealerships that greet you when you arrive, communicate throughout the process, and leave you feeling confident that your vehicle was well cared for. This location was the complete opposite. Trust is everything when you're leaving someone with one of your biggest investments. Unfortunately, I left questioning the inspection, questioning the quality of the work, and without confidence that my vehicle had been serviced as documented. Based on my experience, I won't be returning, and I would recommend anyone who values communication, transparency, and customer service consider another Honda dealership.
• ND

  Nico D

  Aug 4, 2026
  1.0
  I had a very disappointing experience with First Honda of Simi Valley while trying to purchase a 2026 Honda Civic Type R. My first interaction was with Jose over the phone after I saw they had incoming Civic Type Rs. I was told they had a couple arriving, and I later stopped by the dealership to look at a Civic Si. While I was there, Jalen showed me one of the newly arrived Civic Type Rs. The vehicle was still being prepared, with plastic covering the seats and some body panels. I was able to walk around it and record it. The window sticker showed Honda's MSRP, and I made it clear that I was interested only if the vehicle could be purchased at MSRP. Later that evening, the vehicle appeared on their website with a "Total OTD Selling Price" of $51,358. Based on that advertised price, I contacted the dealership to move forward with financing. I was then told the advertised price was a mistake and was provided a new price that included approximately $11,000 in dealer and port-installed add-ons. When I questioned the change, Jose laughed and told me that nobody sells Type Rs at MSRP. A more accurate statement would have been that First Honda of Simi Valley does not sell Type Rs at MSRP, because I was able to find another Honda dealership that did exactly that. What was most frustrating was there was no attempt to meet in the middle or find a reasonable solution. Jose stood firmly behind the marked-up pricing and treated it as non-negotiable. From my perspective, if a dealership chooses to add a significant markup, that is their decision, but it should not come at the expense of dismissing a customer who was trying to purchase based on the advertised price. The next day, Jose sent me an updated link with a selling price over $61,000 and explained that taxes and fees would be added on top of that. This was a significant difference from the advertised "Total OTD Selling Price" that originally brought me into the conversation. What disappointed me most was not just the price change, but how the situation was handled. I expected a dealership to acknowledge an advertising mistake and have a professional conversation with a serious buyer. Instead, I felt dismissed for expecting the advertised price or Honda's MSRP. I ultimately purchased a Civic Type R at MSRP from another Honda dealership, proving that MSRP purchases are possible. Based on my experience, I would not recommend First Honda of Simi Valley. I encourage buyers to compare pricing and customer service with other Honda dealerships before making a decision.

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