Skip's Tire & Auto Repair Center

Reviews

• SS

  Suzy

  2 days ago
  1.0
  I went in to get 4 new tires. I was told by Nathan, the guy at the register that it would take 3 hours. I thought that was a little long but decided to go ahead. I came back after 3 hours and was told my car just needed an alignment. At this point my car was still up on the rack with no wheels! I was obviously being lied to. Nathan told me he had been patient with me all day! Are you kidding? He lied to me all day! I finally got out of there after 51/2 hours! Unbelievable! Worst customer service ever at the Scotts Valley location! Will not be going back!
• LR

  Lia Rochill

  3 days ago
  1.0
  One of the rudest and most unprofessional experiences I have ever had at a business. Last month, we came here for an oil change, and Owen Graham (hope he gave his right name), the assistant manager, was extremely rude and dismissive toward us. He would barely make eye contact and was unnecessarily disrespectful when providing basic information. We were so uncomfortable with the way we were treated that we ended up leaving. Unfortunately, we experienced the same treatment again today when we came in to have a flat tire repaired. We simply asked how long it would take. Owen very rudely told us it would take 2–3 hours because there were six cars ahead of us and suggested that we take the car somewhere else if we wanted. We were already frustrated by his attitude, but we agreed to wait. My husband stayed in the area for approximately three hours. At one point, while walking toward the store, he noticed our vehicle parked at Burger King while other cars were apparently being serviced—cars that had not been there when we initially arrived. When my husband asked about our vehicle, Owen had the audacity to respond, “Would you like your car back?” My husband repeatedly asked him if there was some personal reason he was treating him this way, especially since this was the second time we had experienced such disrespect from him. Instead of addressing the concern professionally, the interaction continued to be dismissive and disrespectful. We ultimately left without having our tire fixed after wasting approximately half of our day waiting. What is especially disappointing is that this person is an assistant manager and represents the business to customers. Customers should not have to tolerate hostility, disrespect, or an attitude simply for asking reasonable questions about a service they are paying for. We left feeling extremely disrespected, frustrated, and hurt by the way we were treated. Based on our experiences, we cannot recommend this location. Management needs to seriously address the way customers are being treated. At the very least, please fix the attitude. Stay away from this business!
• GW

  Gail W

  5 days ago
  1.0
  I went to Skip's for my special order tires. Once they arrived I made an appointment for installation and an alignment. The appt was at 11 am the next day. I was asked if I planned to wait for the vehicle, I did. I was told the estimated wait time was 90 minute. I arrived at 11 am and was told they would call me when the car was ready to go, I told the customer service rep that I had an appointment and I was going to wait. It was then that I was informed that "unfortunately there are 20 vehicles ahead of yours." It would "probably be ready by late afternoon." WHAT?! When I told him I couldn't wait all day he suggested I could come back the next day. It was also unclear why that was the solution since I was told the issue was a staffing one. The shop is "lucky if they send us" half the staffing they need, but most days “it’s really bad”, like today -they had 3 mechanics. After sitting in my car for a hour trying to find a ride, I was so upset I called Big O Tires and they said they'd install the tires if I brought them in. When the customer service rep loaded the tires into my car, I acknowledged " I understand this is not a you issue but a failure at the management and corporate level. I'm sorry for allowing you to feel my angst." It was only then that he stated "I'd like to offer you an official apology." Until then he had been completely unapologetic and unhelpful. This experience only got worse when I got to Big O and realized that Skip's had ordered the wrong tires, and therefore, they could not be put on my car, the right tires would have to be special ordered again and I would have to return to Skip's for a refund. Skip's is now corporate owned and you only have to look at the Yelp reviews and the "we care but not really" type responses from their social media CS department, to see how far Skip's has truly fallen. Their call center continues to schedule "wait for your car" appointments and no courtesy call to allow customers to make other arrangements, like a ride. It feels dishonest when you look at the yelp reviews and realize the corporation is well aware of thus ongoing issue. There is zero consideration or respect for their customers, and clearly none for their staff. Big O Tires in Santa Cruz is independently owned and I've always had good experiences with them. If you're looking for an honest and reliable shop- skip Skip's and go there.. ** The same corporation that owns Skip's also owns Lloyd's Tires now. *** Well, it's been 5 weeks and I have not received the refund check that I was promised would arrive in 4-6 days. I called the store 3 weeks ago and was told they would reach out to the area manager and call me back with an update... still waiting. I'm starting to wonder if I'll ever see it again without going to court.
• ZS

  Zack Steinkamp

  Aug 15, 2026
  2.0
  tl;dr - I will not be returning to Skips due to their poor communication and dangerously sloppy work. My daughter's car was eating front tires and needed front control arm bushings and an alignment. I found Skip's through Google Maps, and hadn't had experience with them before. I dropped off the car at the 8am appointment time and was told it would be ready by 11. At 3pm I called the shop (no call from them) and was told "the parts hadn't arrived, it will be ready "before noon" tomorrow. At this point they gave me the estimate of $1600 for front control arms and alignment. The parts cost was 3x retail! ($390 each for the non-OEM control arms, vs less than $100 retail cost) I pushed back on this and was given a $150 discount by the manager. Despite felling like I was being taken advantage of, I decided to continue with the job. I called the next day at 3pm (again, no call), and was told the they were "putting the finishing touches on the car" and they would call when it was ready. I called again at 5pm (again, no call from them) and was told that they were just wrapping up the alignment. I told them I'd be there at 5:30pm to pick it up. I picked up the car and took the long way home to test drive it. The alignment was good. When I got home, I shined a light into the fender well and saw a huge amount of CV joint grease in the wheel well. I had just done the brakes on the car the day before, and there was no evidence of a CV boot tear before or after the test drive after doing that work. The tech at Skip's must have pinched the boot while they were working on it. I decided to just replace the CV joints myself, since this was a 20 year old car and I didn't want to deal with the uncertainty of when the car would actually be ready if I pushed Skip's to do it. I didn't have a good feeling that Skip's would own their mistake after what I observed in the shop. I purchased the parts and got busy replacing it. Issue #2 came up when removing the lug nuts from the wheels. Two of them were cross-threaded, and one so much so that the wheel stud broke off when I was removing it. More sloppy work from Skip's using their air tools to zip on lug nuts without hand-threading them first. I returned to the auto parts store and purchased two wheel studs and lug nuts and added that job to my to-do list. I was upset, but still not enough to risk taking the car back to Skip's. Once I got the front wheels off, I saw issue #3 -- Skip's completely forgot to reinstall the swaybar end links, so the swaybar was just flopping there! This was the last straw. I called Skip's and talked with the manager. He was evasive and called my actions "weird" and "suspicious" for working on the car after they did. I tried to explain, but he was not interested in owning any of the errors aside from the egregious step of forgetting the end links. He said the end links were on order and would be there in 30 minutes. He offered to do drive axles (which I had purchased the parts for) and endlinks at no charge. I wanted to think for a minute on it, and told him I would be at the shop in a few minutes. Before I got there, I decided I would just do all the work myself. After three egregious, rookie mistakes from the Skip's staff coupled with their total lack of communication or respect for the expectations they set for customers, a day in the garage felt like a better decision than trusting Skip's with the car again. When I arrived, the manager again offered to do the work for free, but there was no way I was going to hand over the keys to my daughter's car to them again. A shop cannot make this level of mistakes and retain the trust of their customers. My review would have been one star, but one more added for the offer of doing the labor. I doubt the job would have been done right, given how many mistakes were made with the original work order.
• DF

  Deborah Frazier

  Aug 12, 2026
  1.0
  I absolutely would not recommend Skips for any sort of service. All I needed was a patch on a tire. Took my car in at 1pm, was told no problem will be done in a two hours(I did not have an appointment). Two and a half hours later I went back, having heard nothing. My car was still sitting on the lot. Was told two more hours. By 6:30 pm, again having heard nothing I called and was told my car was not fixed and would have to wait overnight( they close at 7pm) I picked my car up and took it somewhere else. The entire interaction was unprofessional, and full of lies. I had absolutely no communication from them all day. When ai picked my car up, they told me it was because they didn’t have a technician, as I explained to them, I understand that but if they had been clear and honest six and a half hours ago I would have been able to go somewhere else. As it was I had to miss two days of work. This is the second time I’ve take my car there. The first time I did have a tire changed but they did d not change the sensor as they had originally quoted me for. My fault for going back a second time. Never again. Just to be clear the only reason it got one star is because you can’t post a review without it. No stars from me